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Quality Assurance Complaint Handling Jobs (NOW HIRING)

Lancesoft INC

Quality Assurance Technician

Tempe, AZ · On-site

$21/hr

Monday-Friday, 7:00 AM-4:00 PM Pay Rate: $21/hour Contract: 12+ Months Position Summary Becton Dickinson is seeking a Quality Assurance Technician I to support the Field Assurance/Complaint Handling ...

Advita Ortho

QA PM Specialist

Gainesville, FL · On-site

Manager, Post Market Description The purpose of the QA Post Market Specialist is to perform complaint handling activities to ensure regulatory compliance and customer satisfaction. This role ...

Exactech

QA PM Specialist

Gainesville, FL · On-site

The purpose of the QA Post Market Specialist is to perform complaint handling activities to ensure regulatory compliance and customer satisfaction. This role coordinates and submits regulatory ...

Lancesoft INC

Tech, Quality Assurance

Tempe, AZ · On-site

$20 - $21/hr

Job Title - Tech 1, Quality Assurance Location - 850 W Rio Salado Parkway, Suite 100, Tempe AZ ... Assurance (Complaint Handling) Lab. The associate will be responsible for contributing to the ...

Fujifilm

Complaint Handling Specialist

Position Overview This position is intended to provide Complaint Handling support to FUJIFILM ... and Quality Assurance. * Process all Customer Complaints in the quality management system.

Fujifilm

Complaint Handling Specialist

Position Overview This position is intended to provide Complaint Handling support to FUJIFILM ... and Quality Assurance. * Process all Customer Complaints in the quality management system.

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How much do quality assurance complaint handling jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for quality assurance complaint handling in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.28 per hour, depending on experience, location, and employer.

What is quality assurance complaint handling?

Quality Assurance Complaint Handling refers to the process of managing, investigating, and resolving customer complaints related to product quality or service performance. This role ensures that complaints are documented, analyzed, and addressed according to regulatory standards and company procedures. The goal is to identify the root cause of issues, implement corrective actions, and prevent recurrence, thereby maintaining product quality and customer satisfaction. Professionals in this field often work in regulated industries such as pharmaceuticals, medical devices, or manufacturing, where complaint handling is critical for compliance and safety.

What are some common challenges faced in quality assurance complaint handling and how can they be effectively managed?

Professionals in Quality Assurance Complaint Handling often encounter challenges such as managing high volumes of complaints, ensuring timely and accurate investigation, and maintaining compliance with regulatory requirements. Effective management involves developing strong organizational and communication skills, utilizing complaint tracking systems, and staying current on industry regulations. Collaborating closely with cross-functional teams, such as regulatory affairs and product development, can also help resolve complaints efficiently and improve overall product quality.

What are the key skills and qualifications needed to thrive in quality assurance complaint handling and why are they important?

To thrive in Quality Assurance Complaint Handling, you need expertise in quality management systems, root cause analysis, regulatory requirements, and a background in life sciences or engineering. Familiarity with complaint tracking systems, CAPA tools, and regulatory databases like FDA MedWatch is typically required, along with certifications such as Six Sigma or ISO 13485. Strong attention to detail, problem-solving skills, and effective communication are essential soft skills for investigating issues and collaborating with cross-functional teams. These competencies ensure accurate resolution of complaints, regulatory compliance, and continuous improvement of product quality and customer satisfaction.

What is the difference between Quality Assurance Complaint Handling vs Quality Control Inspector?

AspectQuality Assurance Complaint HandlingQuality Control Inspector
Primary FocusManaging customer complaints, ensuring compliance, and improving processesInspecting products for defects and adherence to standards
CredentialsTypically requires quality assurance certifications, experience in complaint resolutionOften requires technical inspection certifications or training
Work EnvironmentOffice-based, interacting with customers and internal teamsManufacturing or production lines, inspecting physical products
Industry UsageCommon in industries with customer service and compliance needsCommon in manufacturing, production, and assembly industries

While both roles focus on quality, Quality Assurance Complaint Handling emphasizes resolving customer complaints and process improvement, whereas Quality Control Inspectors focus on physical product inspection to ensure quality standards are met.

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Quality Assurance Complaint Handling jobs near you
Infographic showing various Quality Assurance Complaint Handling job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $48,237 per year, or $23.2 per hour.

QA Complaint Co-ordinator

Integrated Resources INC

Edison, NJ

Full-time

Re-posted 18 days ago

Job description

Company Description

A Few Words About Us
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

DUTIES & ESSENTIAL JOB FUNCTIONS

Handling product complaints:initiating/receiving, processing and closing as per applicable standard operating procedures                                                                                 

Interacting with the customer/reporter on a daily basis to acquire information that may be required to effectively investigate a product complaint

o    Analyzing the final investigations received from the manufacturing units to ensure accuracy

o     Initiating/following up with Vice President Notifications to ensure technical issues are being address

 Following up with Corrective Action/Preventative Action plans to ensure technical issues are being address

Accurately maintain product complaint logs (softcopy and hardcopy), and complete all filing and closing procedures

 Scanning completed product complaint files and sending to respective departments as needed

To initiate the revision of standard operating procedures and/or working instructions relating to product complaints

To initiate and handle deviations related to product complaints, and inquiries, adverse drug events as deemed necessary

 To assist in generating monthly, quarterly and annual metric reports

 To assist in handling medicalinquiries, completing appropriate forms and providing answers when applicable

 To assist in appropriately handling initial receipt of Adverse Drug Events {ADE) and processing it as per applicable

SOPs

As deemed necessary, to assist in the handling and processing of field alert reports to the FDA

Other projects, as deemed appropriate

Qualifications

REQUIRED

 B.S. in a science related field an   2-3   year   pharmaceutical experience in a quality/technical role

Strong communication, customer service, and organizationa  ski! s

Must exhibit technical writing ability

Must be a "go-getter" and exhibit a "can do" personality, and not afraid to bring on challenges

 Able to be efficient, multitask and work independently

 Skill to record the information received promptly and correctly on the appropriate documentation form is a must

 Should be proficient in using Microsoft Office (Excel, Word, Powerpoint, Outlook, etc)

PREFERRED

Prior Pharmacovigilance/ADE/product complaint handling experience

Additional Information
All your information will be kept confidential according to EEO guidelines.
Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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