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Quality Assurance Assistant Manager - Secaucus, NJ
We are seeking a results-driven, innovative, and passionate leader to serve in the role of Assistant Operations Manager within our Quality Assurance Operations team for Brilliant Earth. The primary objectives of this position are to maximize efficiency, quality, and customer experience critical to Brilliant Earth's success, while developing strong vendor relationships and maintaining customer delivery timelines. You will be responsible for ensuring items and finished product meet Brilliant Earth's quality standards while supporting the timely flow of customer orders from receipt through final delivery, ensuring customer orders are received, processed, inspected for quality and shipped in an accurate and timely manner according to order specifications and delivery expectations. You will be an instrumental leader of our operations team, which is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package.
The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality, craftsmanship, and on-time delivery
This role is in-office at our Secaucus location.
The targeted budget for this position is $70,000 - $80,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company.
Responsibilities:

• Ensure product supply chain is well developed and maintained to ensure a superior customer experience, timely delivery, and a high level of operational efficiency.
• Quality assure incoming products to ensure the highest quality standard is met by vendors.
• Oversee customer delivery timelines to ensure orders are processed, completed, and shipped according to promised delivery expectations
• Review and very all required paperwork, documentation, and order details for accuracy and completeness prior to shipment, ensuring shipping labels, product specifications, and final order details are thorough checked before orders are released to customers
• Maintain product security controls and ensure inventory accuracy is tracked throughout the product flow.
• Formulate and implement systems, policies, and procedures to ensure the smooth operation of the business.
• Proactively seek and implement process improvements to increase department efficiency, accuracy, and workflow effectiveness
• Coordinate and allocate tasks and resources to ensure operations run smoothly, including the use of forecasts to capacity to plan the team's workload and implement real-time adjustments as needed.
• Assist with leading team members, including training, coaching, and measuring team success through metrics.
• Lead by example and promote a positive, team-oriented, and high-energy culture

Qualifications:

• BA degree or equivalent, preferred
• Experience with inventory/ supply chain/ production in a product, retail, or e-commerce company
• Experience leading or managing teams, including setting and achieving goals
• Robust technical / computer skills, including working knowledge of ERP/inventory systems (NetSuite a plus)
• Demonstrated ability to use data and metrics to drive improved team performance.
• Ability to communicate effectively with internal and external partners
• Detail-oriented with strong follow-through and the ability to organize and prioritize multiple projects
• Highly organized with a focus on execution, problem-solving, and improving processes
• Exhibit a sense of urgency in managing time and accomplishing tasks
• Ability to think critically and adapt quickly in a flexible environment
• Team player with the ability to work collaboratively and foster a positive team culture
• Understanding and acceptance of diversity, inclusion, and belonging principles
• Entrepreneurial spirit/self-starter
• Interest in socially and environmentally responsible organizations and products

What You Have:

• A Passion for Leadership. have You an open, positive, and collaborative leadership style and a desire to develop your team.

• A Data-Driven Approach. When it comes to complex business needs, you always start with the data. You have a knack for analyzing data sets to create a strategic action plan.

• An Eye for Innovation. You're a creative thinker who brings new ideas to the table.

• A Mind for Multi-Tasking. You're an expert at managing multiple projects simultaneously in a fast-paced environment.

• Master of Collaboration. You have a genuine ability to collaborate and contribute to a team effort.

• It's All in the Details. When it comes to the customer experience, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.

What We Offer:

• Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
• Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
• Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important.That's why we offer a generous 401k match.
• Paid Time Off. We know it's important to recharge and relax.
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an on-site interview with our VP, Product Operations and a conversation with our SVP, Customer Operations.
We are actively reviewing applications for this position.
More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other - our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information.
Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.
Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job.
Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.