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Quality Account Manager Jobs in Minnesota (NOW HIRING)

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Quality Account Manager information

What is a quality account manager?

A Quality Account Manager is a professional responsible for ensuring that products or services meet certain quality standards while managing relationships with clients or customers. They serve as the main point of contact between the company and its clients regarding quality assurance issues, resolving concerns, and ensuring compliance with industry regulations. Their duties often include monitoring quality metrics, coordinating audits, and implementing improvements to processes. Quality Account Managers play a critical role in maintaining customer satisfaction and supporting continuous improvement initiatives within an organization.

How does a quality account manager typically collaborate with cross-functional teams to address client concerns?

A Quality Account Manager works closely with teams such as production, engineering, and customer service to resolve client issues related to product quality. They serve as the main point of contact for clients, gathering feedback and ensuring internal teams understand and act on client requirements. Regular meetings, status updates, and joint problem-solving sessions are common, allowing the Quality Account Manager to advocate for the client's needs while ensuring compliance with company standards. This collaborative approach helps build strong client relationships and ensures continuous improvement.

What are the key skills and qualifications needed to thrive as a quality account manager, and why are they important?

To thrive as a Quality Account Manager, you need expertise in quality assurance practices, account management, and a solid understanding of industry regulations, often supported by a degree in a related field. Familiarity with quality management systems (such as ISO 9001), CRM software, and data analysis tools is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you collaborate with clients and internal teams effectively. These skills are crucial for ensuring client satisfaction, maintaining compliance, and driving continuous improvement in quality standards.

What is the difference between Quality Account Manager vs Quality Assurance Specialist?

AspectQuality Account ManagerQuality Assurance Specialist
Primary FocusManaging client accounts, ensuring quality standards meet client expectationsDeveloping and implementing quality assurance processes and testing
Work EnvironmentClient-facing, project management, cross-department collaborationLaboratory, production, or software testing environments
Required CredentialsRelevant certifications (e.g., ISO, Six Sigma), experience in quality managementQuality assurance certifications, technical skills, industry-specific knowledge

While both roles focus on quality, the Quality Account Manager primarily manages client relationships and ensures quality standards align with client needs, whereas the Quality Assurance Specialist concentrates on developing testing procedures and ensuring product or service quality through technical assessments.

What are popular job titles related to Quality Account Manager jobs in Minnesota?

For Quality Account Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Quality Account Manager jobs in Minnesota look for?

The top searched job categories for Quality Account Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Quality Account Manager jobs?

Cities in Minnesota with the most Quality Account Manager job openings:

Quality Account Manager jobs near you

Account Manager

City Wide Facility Solutions

Minneapolis, MN • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 19 days ago

Job description

Are you ready to take ownership of client partnerships and drive performance in facility management?
Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients' spaces shine while building your career in a collaborative, growth-focused environment.
What You'll Do:
  • Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
  • Customize service strategies and scheduling that exceed client expectations.
  • Negotiate service agreements and pricing for new contracts and add-on solutions.
  • Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
  • Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
  • Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
  • Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
  • Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
  • Monitor and manage staffing and resource needs to maintain outstanding service.

Why City Wide:
  • Competitive salary, benefits, and growth potential.
  • Dynamic, supportive team culture focused on excellence and client impact.
  • Opportunities for advancement and professional development.
  • Make a real difference for clients, contractors, and your career.

Ready to drive performance and make an impact? Apply now!
Requirements
You'll Succeed Here If:
  • You have 3+ years' experience in facility management, operations, or building services.
  • You're detail-oriented, proactive, and confident in building relationships.
  • You communicate clearly-verbally and in writing-with clients and teams.
  • Expert in Microsoft Office and comfortable with database/CRM technology.
  • You hold a high school diploma (Bachelor's degree preferred).
  • You have reliable transportation for on-site visits.
  • Candidate must reside in or near the Minneapolis Metropolitian Area

Benefits
City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.
More on City Wide...
City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company's Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com
City Wide is an Equal Opportunity Employer

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