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Qualifications Jobs (NOW HIRING)

Synapse Health

Specialist, Qualifications

Hoover, AL · On-site

As a Specialist, Qualifications within the Customer Connect Center (CCC) at Synapse Health, you serve as a critical gatekeeper of clinical accuracy, documentation quality, and regulatory compliance.

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How much do qualifications jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for qualifications in the United States is $29.70, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.29 per hour, depending on experience, location, and employer.

What are qualifications?

Qualifications refer to the skills, education, experience, and certifications that an individual needs to be considered suitable for a specific job or profession. They can include formal degrees, professional licenses, technical skills, and relevant work experience. Employers use qualifications to assess whether a candidate can perform the responsibilities required for a role successfully. Having the right qualifications often increases your chances of getting hired and advancing in your career.

What are the key skills and qualifications needed to thrive as a Qualifications Specialist, and why are they important?

To thrive as a Qualifications Specialist, you need a solid understanding of credential evaluation, regulatory standards, and compliance procedures, often supported by a background in human resources or education. Familiarity with applicant tracking systems (ATS), credential evaluation tools, and relevant certification (such as PHR or SHRM-CP) is beneficial. Attention to detail, analytical thinking, and effective interpersonal communication are essential soft skills in this position. These abilities ensure precise assessment of qualifications, regulatory compliance, and effective collaboration with stakeholders.

How do professionals in qualifications roles typically collaborate with hiring managers during the recruitment process?

Professionals focused on qualifications often work closely with hiring managers to ensure that job requirements are clearly defined and that candidates meet both the essential and preferred criteria. This collaboration involves reviewing job descriptions, developing screening tools, and participating in candidate evaluation meetings. They may also provide guidance on industry standards and help interpret how various credentials or experiences align with organizational needs. Effective communication and a shared understanding of role expectations are key to making informed hiring decisions.

What is the difference between Qualifications vs Medical Assistant?

AspectQualificationsMedical Assistant
Required credentialsEducational background, certifications, licensesHigh school diploma, Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work environmentVaries widely depending on industry and roleClinics, hospitals, outpatient care facilities
Employer usageSpecifies minimum educational and certification standardsJob requirement for clinical and administrative tasks

Qualifications refer to the educational background, certifications, and skills needed for a role, while Medical Assistant specifically requires certifications like CMA or RMA and work in healthcare settings. Understanding these differences helps job seekers identify the right criteria for healthcare roles.

What cities are hiring for Qualifications jobs?

Cities with the most Qualifications job openings:

What states have the most Qualifications jobs?

States with the most job openings for Qualifications jobs include:

Qualifications jobs near you
Infographic showing various Qualifications job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,782 per year, or $29.7 per hour.

Specialist, Qualifications

Synapse Health

Hoover, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Who We Are:
At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.
Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.
What We Need:
As a Specialist, Qualifications within the Customer Connect Center (CCC) at Synapse Health, you serve as a critical gatekeeper of clinical accuracy, documentation quality, and regulatory compliance. You are responsible for reviewing, validating, and maintaining medical documentation to ensure orders meet payer, clinical, and operational requirements before fulfillment.
In this role, you regularly interact with physician offices and, at times, prescribing providers to obtain, clarify, and validate clinical information. Your ability to efficiently interpret medical records, apply insurance and payer guidelines, and identify documentation gaps is essential to ensuring clean, timely, and compliant DME order processing.
This position is fully onsite in the Synapse Health office in Hoover, AL 35244.
What You Will Do:
  • Manage incoming referrals, ensuring all required clinical and supporting documentation is obtained within established timelines.
  • Review, record, and maintain all incoming orders and documentation within electronic medical records and document management systems.
  • Coordinate and process precertification and recertification requirements for Durable Medical Equipment (DME).
  • Apply payer and insurance provider guidelines to determine documentation requirements and authorization eligibility.
  • Perform routine audits of patient medical files to ensure accuracy, completeness, and compliance with internal standards and regulatory requirements.
  • Identify documentation discrepancies, errors, or missing information and work directly with referral sources and provider offices to obtain clarification or corrections.
  • Prepare, convert, and maintain paper and electronic documentation in accordance with organizational document storage and retention policies.
  • Maintain compliance with policies and procedures related to documenting, storing, and retrieving medical, legal, and insurance information in accordance with federal, state, and local regulations.
  • Respond to inquiries related to patient charts, documentation status, and qualification requirements.
  • Run insurance cost estimates, collect patient responsibility information, and explain rental versus purchase options when applicable.
  • Present and distribute provider documentation and product education materials to patients, coordinating electronic signature collection as required.
  • Support educational efforts by contributing to instructional materials and assisting with training for healthcare personnel, as needed.
  • Act with advocacy and urgency to ensure the needs of patients, prescribers, and referral sources are met efficiently.
  • Deliver a high-quality patient experience while meeting established performance metrics, including productivity, documentation accuracy, call quality, member satisfaction, first call resolution, and attendance.
  • Maintain strict confidentiality of patient health information and adhere to HIPAA and organizational privacy standards.
  • Partner with program leadership and senior team members on escalated cases or complex qualification questions.
  • Participate in an on-call rotation to support after-hours member requests.
  • Perform additional duties as assigned to support operational and team objectives.

What You Have:
At Synapse Health, we've intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:
  • 2+ years of recent experience in healthcare equipment or durable medical equipment (DME), including roles in qualifications, customer service, logistics, transitions, or related functions.
  • Strong proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific systems.
  • Excellent organizational skills with the ability to manage high volumes of documentation accurately and efficiently.
  • Effective verbal and written communication skills, including collaboration with provider offices and internal teams.
  • Strong analytical and problem-solving abilities to identify documentation gaps, interpret guidelines, and resolve issues.
  • High attention to detail and a strong commitment to accuracy and compliance.
  • Must live within a commutable distance to Hoover, AL as a fully onsite position.

What Sets You Apart:
  • Customer-Focused: Builds strong relationships and delivers patient- and provider-centered solutions.
  • Effective Communicator: Clearly conveys documentation requirements and expectations across multiple audiences.
  • Nimble Learner: Quickly adapts to changing payer guidelines, workflows, and systems.
  • Action-Oriented: Approaches challenges with urgency, accountability, and follow-through.
  • Process-Minded: Identifies opportunities to improve documentation quality and operational efficiency.
  • Tech-Savvy: Comfortable learning and adopting new tools, platforms, and healthcare technologies.

Compensation:
The pay range for this position is $17 - $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.
What Sets Us Apart:
Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We're committed to helping our team members thrive personally and professionally, which is why our benefits include:
  • Professional growth opportunities with compelling career paths
  • Healthy work-life balance supported by generous paid time off (PTO)
  • Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
  • 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.
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