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Qmatic Jobs (NOW HIRING)

Valsoft Corporation

Client Support Technician

Duluth, GA · On-site

$16.75 - $22.75/hr

About Us At Qmatic our mission is to transform customer journey management and create a world where everyone can access the services they need through smoother, smarter, and more accessible service ...

Valsoft Corporation

Client Support Technician

Duluth, GA · On-site

$16.75 - $22.75/hr

About Us At Qmatic our mission is to transform customer journey management and create a world where everyone can access the services they need through smoother, smarter, and more accessible service ...

Valsoft Corporation

Client Support Technician

Duluth, GA

$16.75 - $22.75/hr

About Us At Qmatic our mission is to transform customer journey management and create a world where everyone can access the services they need through smoother, smarter, and more accessible service ...

Valsoft Corporation

Client Support Technician

Duluth, GA · On-site

$16.75 - $22.75/hr

About Us At Qmatic our mission is to transform customer journey management and create a world where everyone can access the services they need through smoother, smarter, and more accessible service ...

Waco Family Medicine

Patient Access Specialist

Waco, TX · On-site

$15.25 - $20.50/hr

Schedule Qmatic appointments for financial assistance screening. * Verify active insurance coverage (Medicaid, Medicare, Marketplace, Tricare, commercial plans) and update patient charts. * Educate ...

City of Minneapolis

Service Center Agent

Minneapolis, MN · On-site

$16.25 - $21.75/hr

Manage appointments and all department queues via Qmatic software. Ability to cancel, reschedule, or adjust an appointment at the request of a customer. * Provide guidance and assistance to ...

New

City of New York

CAU Case Navigator

Manhattan, NY · On-site

$60K - $70K/yr

This includes issues with the eVital database system, Documentum, Qmatic, customer kiosks, MS Office applications, printers, and scanners. - Use staff trainings, professional judgement and decision ...

City of New York

CAU Case Navigator

Manhattan, NY · Hybrid

$23 - $29.50/hr

This includes issues with the eVital database system, Documentum, Qmatic, customer kiosks, MS Office applications, printers, and scanners. - Use staff trainings, professional judgement and decision ...

City of New York

CAU Case Navigator

Manhattan, NY · Hybrid

$23 - $29.50/hr

This includes issues with the eVital database system, Documentum, Qmatic, customer kiosks, MS Office applications, printers, and scanners. - Use staff trainings, professional judgement and decision ...

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Qmatic information

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$8

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$61

How much do qmatic jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for qmatic in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a Qmatic?

Qmatic refers to professionals who work with the Qmatic system, which is a queue management and customer journey solution used in various service industries. These individuals are responsible for setting up, maintaining, and optimizing Qmatic systems to improve customer flow, reduce wait times, and enhance service delivery. Their tasks may include system configuration, troubleshooting, and training staff on how to use the Qmatic platform effectively. Qmatic specialists often work in environments like banks, hospitals, government offices, and retail stores where managing customer queues is essential.

What are the typical responsibilities of a Qmatic system administrator in a customer service environment?

A Qmatic system administrator is responsible for configuring and maintaining queue management solutions to enhance customer flow and service efficiency. This includes monitoring system performance, troubleshooting technical issues, generating reports on customer throughput, and training staff on system use. The role often involves close collaboration with IT teams, operations managers, and frontline service staff to ensure seamless integration and optimal use of Qmatic solutions. Staying updated on software updates and customizing workflows to suit organizational needs are also key aspects of the role.

What are the key skills and qualifications needed to thrive as a Qmatic system administrator, and why are they important?

To thrive as a Qmatic System Administrator, you need a solid understanding of IT systems, network administration, and experience with queue management software, often backed by relevant certifications or a degree in information technology. Familiarity with Qmatic’s suite of products, ticketing systems, and system integration tools is essential. Strong problem-solving skills, attention to detail, and effective communication enable professionals to address technical issues and support end users. These competencies ensure seamless system operation, optimal customer flow, and high satisfaction for both clients and staff.

What is the difference between Qmatic vs Customer Service Representative?

AspectQmaticCustomer Service Representative
CredentialsTypically no formal credentials required; training providedHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentPrimarily in healthcare, government, or retail settings managing queue systemsOffice or retail environments interacting directly with customers
Industry UsageUsed in industries with appointment and queue management needsCommon across retail, hospitality, healthcare, and service sectors
Job FocusManaging queue systems, technical support, system setupAssisting customers, answering inquiries, resolving issues

While Qmatic specialists focus on managing queue management systems and technical support, Customer Service Representatives handle direct customer interactions. Both roles are essential in service industries but differ in daily tasks and required skills.

What job categories do people searching Qmatic jobs look for?

The top searched job categories for Qmatic jobs are:

Qmatic jobs near you
Infographic showing various Qmatic job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Client Support Technician

Valsoft Corporation

Duluth, GA • On-site

$16.75 - $22.75/hr

Full-time

Posted 5 days ago

Job description

About Us

At Qmatic our mission is to transform customer journey management and create a world where everyone can access the services they need through smoother, smarter, and more accessible service experiences.

For more than 40 years, we have shaped how people connect with essential services - reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.

Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Together with our global partner ecosystem, we help organizations innovate at scale and build and deliver smarter service experiences tailored to their markets and customers.

Now, Qmatic is entering a defining growth phase where AI is central to our strategy, product innovation, and global commercial expansion. We are investing heavily in AI-driven solutions that help customers automate intelligently, operate more efficiently, and deliver personalized service journeys at scale.

About the Role

This is a hands-on customer support role focused on helping customers troubleshoot and resolve issues across Qmatic’s software, systems, and connected peripherals. The Support Agent will work directly with end users to diagnose incidents, identify root causes, and guide customers through clear, step-by-step solutions while meeting service-level commitments. The role combines technical problem-solving—including Windows applications, networks, and databases—with strong communication and customer service skills. You’ll collaborate closely with Customer Support, Project Management, and Sales to deliver a professional customer experience and ensure issues are accurately documented, prioritized, and resolved.

Skills and Experience

  • Relevant education in IT/computer technology.
  • 2–4 years of experience in a help desk/customer support function.
  • Full business-level proficiency in English (spoken and written); Dutch, French, and/or other additional languages highly desirable.
  • Good PC/network troubleshooting skills.
  • Familiarity with Zendesk a plus.
  • Thorough knowledge of Windows-based software components.
  • Good understanding of Microsoft SQL Server or Oracle.
  • Ability to learn the technical functionality of Qmatic solutions.
  • Knowledge to work with application issues and detailed problem solving.
  • Service-minded approach with a high level of professionalism to deliver great customer experience and contribute to business opportunities.
  • Ability to work under pressure to meet Service Level Agreements.

Personal Characteristics

  • Ability to diffuse volatile situations when distressed or irate customers call for support.
  • Analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem.
  • Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident.
  • Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support.
  • Able to categorize an incident correctly for call tracking and logging purposes.

Interacts With

  • Customer Support Team
  • Project Management
  • Sales
  • End users / Customers

#Qmatic