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Psac Jobs (NOW HIRING)

Gannon University

Assistant Football Coach

Erie, PA

The Gannon University Football Team competes at the NCAA Division II level and the Pennsylvania State Athletic Conference (PSAC). ESSENTIAL FUNCTIONS: 1. Coaches skill development of student-athletes ...

Gannon University

Assistant Football Coach

Erie, PA

The Gannon University Football Team competes at the NCAA Division II level and the Pennsylvania State Athletic Conference (PSAC). ESSENTIAL FUNCTIONS: 1. Coaches skill development of student-athletes ...

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$97.7K

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How much do psac jobs pay per year?

As of Jun 28, 2026, the average yearly pay for psac in the United States is $97,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $108,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Psac position, and why are they important?

To excel as a PSAC (Public Safety Answering Center) professional, you need a solid foundation in emergency communications, crisis management, and situational awareness, often supported by specialized training or certification in public safety telecommunications. Familiarity with computer-aided dispatch (CAD) systems and emergency call handling software is typically required. Strong interpersonal skills, stress resilience, and effective multitasking help individuals stand out in fast-paced environments. These competencies ensure swift and accurate responses to emergencies, directly impacting public safety and outcomes.

What does the PSAC stand for?

The PSAC (Public Service Alliance of Canada) is a labor union representing federal government employees and other workers in Canada. It advocates for workers' rights, collective bargaining, and improved working conditions across various government departments and agencies.

What does PSAC do?

PSAC (Public Service Alliance of Canada) is a labor union representing federal government employees and other workers across various sectors. It advocates for workers' rights, fair wages, and improved working conditions through collective bargaining and negotiations.

Is PSAC the biggest union in Canada?

The Public Service Alliance of Canada (PSAC) is one of the largest unions representing federal government employees and other workers in Canada. While it is a significant union, the Canadian Labour Congress includes many large unions, so PSAC is among the biggest but not necessarily the single largest overall.

What is a PSAC job?

A PSAC job refers to a position governed by the Public Service Alliance of Canada (PSAC), a major union representing federal government employees and other public sector workers in Canada. These jobs can range from administrative roles to specialized technical positions, ensuring fair wages, benefits, and working conditions. PSAC jobs are often unionized, providing job security and collective bargaining rights for employees.

What jobs pay 300,000 a year in Canada?

For a PSAC (Public Service Alliance of Canada) member or similar public sector roles, high-paying positions such as senior management, executive, or specialized professional roles can reach or exceed 300,000 CAD annually, especially with experience, certifications, and leadership responsibilities. These roles often require advanced education, extensive experience, and sometimes security clearances, typically found in government agencies or large organizations.

What are the most common challenges faced by PSAC professionals in their daily work?

PSAC professionals often encounter high-pressure situations such as managing multiple emergency calls, quickly prioritizing incidents, and maintaining composure when communicating with distressed callers. They must rapidly process and relay critical information to first responders while ensuring accuracy and confidentiality. Adapting to varying shift schedules and the emotional demands of the role can be challenging, but ongoing training and support from team members help professionals manage these stresses. Being part of a collaborative, mission-driven team can make the experience both rewarding and impactful.

More about Psac jobs
What cities are hiring for Psac jobs? Cities with the most Psac job openings:
What states have the most Psac jobs? States with the most job openings for Psac jobs include:
What job categories do people searching Psac jobs look for? The top searched job categories for Psac jobs are:
Psac jobs near you
Senior Director, Public Safety Service Management

Senior Director, Public Safety Service Management

City of New York

Brooklyn, NY

Full-time

Posted 21 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

498th of 663 rated public administrative organizations

Job description

Job Description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
Job Description
Provide centralized governance, strategic oversight, and operational leadership for all Service Management functions supporting New York City 911 and the Public Safety and Emergency Management (PSEM) Division within the New York City Office of Technology and Innovation.
This role is responsible for ensuring the reliability, resiliency, performance, and continuous improvement of services supporting 911 call handling systems, ESInet, CAD integrations, land mobile radio systems, data centers, applications, network infrastructure, and Public Safety Answering Center (PSAC) mission-critical facilities.
The position operates within a 24x7 life-safety environment where service assurance, regulatory compliance, and zero-fail execution are mandatory.
Strategic Service Governance
- Provide executive leadership for enterprise Service Management practices across all 911-related systems, technologies, infrastructure, and facilities (PSAC I and PSAC II).
Service Delivery Management
- Oversee day-to-day service fulfillment operations including service requests, work orders, and operational task management
Incident Management (Major & Non-Major)
- Lead structured Incident Management practices for service-impacting and non-impacting events.
Problem Management (Root Cause & Risk Reduction)
- Own enterprise Problem Management practice to identify systemic technical defects and recurring failure patterns.
Change Management & CAB Governance
- Oversee structured Change Management processes for all production systems impacting 911 operations.
Asset, Configuration & Lifecycle Management
- Maintain governance over the Configuration Management Database (CMDB) and asset inventory supporting 911 operations.
Service Level & Performance Management
- Define, monitor, and report on Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and vendor performance metrics.
Technology Operations Center
- Manage the 24x7x365 Public Safety Technology Operations Center (TOC) responsible for monitoring and coordinating mission-critical systems supporting NYC 911 operations, Citywide Emergency Communications, interagency public safety operations, and Public Safety Answering Centers (PSAC I and PSAC II).
- Oversee special projects and initiatives as assigned.
HOURS/SHIFT
Day - Due to the necessary management duties of this position in a 24/7 operation, the candidate may be required to be on call and work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
* Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
Please go to www.cityjobs.nyc.gov and search for Job ID #779543
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program
OTI participates in E-Verify
TELECOMMUNICATION MANAGER - 82984

Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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