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Assistant Community Manager

Providence at McDowell | Arizona

Full-Time, Hourly (Non-Exempt) | On-Site

Position Summary

The Assistant Community Manager supports the Community Manager in the day-to-day operation of Providence at McDowell. This role owns the financial side of the office - rent collection, delinquency, resident ledgers, and reporting - while also carrying a leasing and renewal goal and serving as second-in-command when the Community Manager is off-site.

Success in this role looks like clean books, low delinquency, a full property, and residents who feel taken care of.

Key Responsibilities

Financial & Administrative

Post rent payments, process daily deposits, and maintain accurate resident ledgers

Manage the delinquency process end to end: late notices, statutory notices under the Arizona Residential Landlord and Tenant Act, payment plans, resident outreach, and coordination with legal counsel on evictions and writs

Prepare and review weekly and monthly reports (occupancy, leasing/renewal activity, delinquency, budget variance)

Assist with invoice coding, purchase orders, and budget tracking

Complete move-in and move-out accounting, including security deposit dispositions within Arizona's statutory timeframe and damage billing

Maintain accurate, complete resident files in compliance with company policy and Fair Housing law

Leasing & Marketing

Carry an individual leasing and renewal goal

Conduct tours, follow up on leads, and close applications

Manage the application-to-lease pipeline: income and credit screening, verification, lease generation, and signature collection

Execute renewal campaigns, rent increases, and resident retention outreach

Assist with social media content, resident referral programs, outreach events, and competitor market surveys

Resident Relations

Serve as an escalation point for resident concerns; resolve issues promptly and document outcomes

Coordinate resident events and community programming

Support lease violation documentation, notices to cure, and neighbor conflict resolution

Maintain a visible, approachable presence in the leasing office and throughout the community

Operations & Team Support

Assist with unit turns: inspections, vendor scheduling, punch walks, and move-in readiness

Help hire, train, and schedule leasing and office staff

Assume Community Manager duties in their absence

Participate in the on-call rotation for after-hours emergencies

Walk the property regularly to identify curb appeal, safety, and maintenance issues

Qualifications

Required

High school diploma or equivalent

1+ years of experience in property management, leasing, hospitality, retail, or a comparable customer-facing role

Strong math skills and attention to detail; comfort with ledgers, spreadsheets, and reconciliation

Excellent written and verbal communication skills

Ability to work weekends and extended hours during peak leasing and turn seasons

Valid driver's license and reliable transportation

Preferred

Prior multifamily property management experience, including collections and evictions

Working knowledge of Yardi, Entrata, RealPage, or comparable property management software

Familiarity with the Arizona Residential Landlord and Tenant Act and Fair Housing requirements

Bilingual (English/Spanish)

Competencies

Ownership - treats delinquency and occupancy numbers as personal responsibility

Composure - handles upset residents without escalating

Follow-through - closes loops on maintenance requests, applications, and collections

Team orientation - willing to jump on a tour, walk a unit, or cover the desk

Physical Requirements

Must be able to walk the property multiple times daily, including stairs; occasionally lift up to 25 lbs; sit or stand for extended periods; and work outdoors in Arizona summer heat during turns and outreach events.

Compensation & Benefits

Hourly rate

Leasing commissions and renewal bonuses

Quarterly/annual performance bonus based on occupancy and delinquency targets

Housing discount or on-site apartment (if applicable)

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Providence at McDowell is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. This job description is not an exhaustive list of duties and may be modified at any time.