prototype:IT is seeking anย
IT Help Desk Support Specialistย who is a problem-solver with a desire to grow their IT knowledge in a challenging and fast-paced environment.ย You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems.ย ย ย
Requirements:ย
- Minimum of 2 yearsโ experience in a technical support role.ย
- A degree in Information Technology, Computer Science, or equivalent experience.ย
- Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.ย
- Excellent communication skills, both written and verbal.ย
- Ability to work effectively with users at all levels of the organization.ย
- Strong problem-solving skills and ability to think creatively to find solutions.ย
- Ability to work independently and as part of a team.ย
- IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus.ย
Essential Duties & Functions:ย
- Provide remote technical assistance to clients who are experiencing software or hardware issues.ย
- Respond to IT-related incidents and requests in a timely and efficient manner.ย
- Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems.ย
- Escalate complex technical issues to appropriate IT staff as needed.ย
- Assist with installing and configuring software and hardware for employees.ย
- Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities.ย
- Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system.ย
- Contribute to the development and maintenance of IT documentation and procedures.ย
- Keep up-to-date with emerging trends and technologies in IT support.ย
- Assist with on-site appointments as needed to support business and client needs.
- Approach all encounters with customers and fellow employees in a friendly, service-oriented manner.ย
- Maintain compliance with prototype:IT standards, including regular attendance, grooming, and security guidelines.ย
About Prototype:IT:ย
prototype:IT is one of the largest Managed Service Providers in the Dallas-Fort Worth metroplex, located in Lewisville, TX.ย Founded in 2005, prototype:IT has been delivering custom IT management services to a growing number of clients throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.ย ย
Why prototype:IT?ย
At prototype:IT, we are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking. Check out how we how we โCHALK IT Upโ!
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