Protocol Manager Jobs in Atlanta, GA (NOW HIRING)

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

This position requires the applicant to be able to work any of the shifts as part of a 24X7 coverage rotation. The ability to sit for prolonged periods in front of a computer is required. Work is done in an area where normal office noise and occasional construction noise is present. Dirt, dust, and grease may be present. Work is occasionally conducted in an outside environment such as a dock, on the roof and in equipment enclosures. Duties may involve working outdoors for short periods of time, with potential exposure to typical US climatic conditions.

• Manage the day to day duties of the onsite DCT personnel across one or multiple sites
• Ensure the monitoring of all infrastructure on site and escalate as needed to various departments within the organization
• Work jointly with the Maintenance team to develop, schedule and monitor a preventative maintenance program to keep equipment in proper working condition
• Ensure site is kept clean at all times.
• Plan and implement a continual work schedule to maintain Company property in a safe and healthy condition to achieve the best working conditions possible for all employees
• Oversees and coordinates activities of contractors engaged in the maintenance of electrical and mechanical systems. Inspects all work performed by outside contractor/ vendors at completion and ensures that standards of workmanship and safety are maintained. Reports back to the maintenance group that all work was completed and forwards all paperwork to the appropriate individuals for record keeping
• Maintain a positive relationship with all customers/clients at their facilities.
• Recommends, plans and implements equipment needs to improve production efficiency and/or achieve cost reduction
• Manages/evaluates PUE at the facility via the BMS system to ensure facility is operating efficiently.
• Oversees all infrastructure related construction projects managed by other internal teams and built by local contractors
• Works with customers upon move in following construction of their environment.
• Ensures all Security policies are being adhered to by all DCT's to achieve compliance
• Closely monitor all components of infrastructure through the BMS system to identify and report any problems, resolve issues when possible or engages appropriate internal team members when necessary to try and troubleshoot.
• Training of all DCT's to understand the functionality of the BMS system so they can react accordingly to any unexpected issue at the site
• Responsible for the purchasing/ordering of all consumables needed at the facilities, including customer order needs and tools for installations.
• Training of all DCT's on Databank's Emergency Response Procedures and monthly testing of all DCT's to ensure they understand all protocols.
• Manage weekly work schedules for 24x7x365 coverage as well as an on-call list in the event personnel need additional support
• Ensure Video Surveillance system is operating and that DCT's are monitoring the facility 24/7/365
• Other duties as assigned
• The on-site standard working hours for a Data Center Manager are typically Monday through Friday, 8am-4pm. These hours may be subject to change to accommodate site projects as necessary.

• Assist with daily operational duties including shipping and receiving and facility walkthroughs
• Assist in response to infrastructure related events (power, cooling, etc.)
• Deal with break fix issues around the facility
• Calling in mechanical, electrical contractors to repair any immediate needs
• Train DCT's on using NetSuite to ensure they can issue Purchase Orders when necessary
• Train DCT's to document site walk through on a daily basis during their shifts
• Help support customer needs on an as needed basis
• Other duties as assigned
• Excellent verbal and written communication skills
• Thorough management of the Data Center
• Good supervisory skills
• Ability to train individuals on an as needed basis
• People management skills
• Mentor individuals to ensure employees have the ability to move up in the organization
• Minimum of 5 years data center experience
• Minimum 3 years supervisory experience
• LEED certification is a bonus but not a requirement

• Health, Vision and Dental Insurance Packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• Paid Time Off and Paid Holidays