Property Operations Manager Jobs in Hanover, MA (NOW HIRING)

Primary Purpose of Position:

Manage and provide day-to-day direction and supervision related to operations and maintenance, revenue maximization, expense control, and tenant relations in assigned portfolio or property independently and/or through the management of staff.   

Essential Functions:

Management

• In collaboration with Senior Property Manager, build and lead a highly effective and efficient team.
• Collaborate with internal departments and other external groups to produce desired results for the property/portfolio.
• Mobilize others (both BXP employees and contracted service providers) to meet or exceed the customers' expectations and goals of the assigned portfolio.

Tenant Relations 

• Maintain frequent contact with tenants focusing on improving service delivery and client satisfaction.
• Develop and maintain strong business relationships with tenants and vendors.
• Actively participate in the collections process by regularly communicating with tenants and appropriate regional staff, providing support as required.
• Review tenant alteration plans prior to commencement of work and confirm all required documentation is obtained.
• Provide additional services to tenants and enhance work order revenue.
• Regularly inspect tenant spaces, mechanical areas, grounds and common areas of the property.

Operations

• Develop the annual operating and CapEx budgets and implement the business plan, ensuring net operating income (NOI) goals are met, at the property level including formulating and submitting quarterly accruals, budget reforecasts, providing explanations for variances and any required financial reporting.
• Manage and oversee CapEx projects in assigned properties as required.
• Solicit, negotiate and administer service contracts and one-time projects as required. 
• Review and authorize purchase orders and payments to vendors in accordance with company policy.
• Engage contractors with sufficient technical expertise to service the property in accordance with lease requirements and company standards.

General

• Provide leadership, direction, day-to-day supervision to PM team, execute strategic goals, assign work, and training to the property management team.
• Ensure vacant spaces are maintained and always ready for leasing tours. 
• Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, tenants' use and landlord's obligations.
• Meet regularly with janitorial, maintenance and security contractors to review quality of work and adherence to contract specifications.
• Oversee timely execution of the BP Loss Control Program and Emergency Response Planning.  Ensure employees are trained, drilled and materials are updated periodically.
• Investigate and report all accidents/property damage to appropriate management and authorities.
• Manage property level sustainability program including: energy management, recycling, and conservation efforts.
• Responsible for overseeing the maintenance of all tenant-facing documents, including building manuals and tenant handbooks.
  • Management, implementation and accountability of parking operations.
  • Regularly touring tenant space construction projects to ensure that building systems, as well as occupied common areas, adjacent to construction area are not negatively impacted.
• Assist BXP Leasing Group as required including conducting leasing tours. 
• In support of the Senior Property Manager, you may be involved in the following:
  • Providing feedback to vendors on contract employees' performance as needed. 
• Monitor the status of vendor's insurance certificate requirements.
• Maintain a working knowledge of Company databases and informational/reporting tools. 
• Attend and participate in BOMA and industry related meetings and events.

Region/Building Specific Functions:

• Perform other duties and special projects as assigned.

Requirements and Qualifications:

• BA/BS degree required.  A concentration in business administration or real estate related field preferred.
• A minimum of 5 years of property management experience required.  Prior Class A commercial office property management experience and familiarity with operating a multi-tenant office building strongly desired. 
• Certification as Real Property Administrator (RPA) and/or Certified Property Manager (CPM) preferred.
• Continuing education toward LEED certification highly desirable.
• Working knowledge of local building and fire codes. 
• Working knowledge of all building systems including but not limited to HVAC, electrical, plumbing, and vertical transportation.
• Working knowledge of security and life safety protocols.
• Ability to work autonomously and also as a productive member of a team.
• Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
• Ability to work in a fast-paced environment and deal effectively with multiple, simultaneous deadlines and projects.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Excellent problem-solving skills and use of resources.
• Proficiency with Microsoft Office Applications.
• Valid Driver's License required.
• Flexibility with schedule.

Physical Requirements:

• Involves work of a general office nature usually performed sitting such as operation of a computer.

• Involves work of a general office nature usually performed standing such as operation of a fax and printer.

• Involves work such as tours throughout property portfolio usually performed by walking and by climbing stairs. 

• Involves movement between departments to facilitate work.

• Regularly required to bend and reach.

• Regularly use hands and fingers to write and type.

• Regularly required to talk and hear.

• Occasionally required to crouch, climb stairs and ladders and in environments with temperature ranges both while working outside and inside.

• Occasionally exposed to vibration or noise as well as dust.

• Vision abilities allowing reading of printed material, graphics, computer displays and physical inspections of properties and sites.

Internal and External Contacts:

This position interacts extensively with all levels of employees within BXP, with tenants and the public.

Reporting Structure:

This position reports to the senior most property manager in the assigned portfolio who provides supervision, guidance and evaluates work performance on a periodic basis.

Salary Range:

$107,000 - $175,495. BXP offers a competitive total rewards package including base salary and annual discretionary bonus. The range represents expected base salary; compensation will be determined based on role, skills, experience, qualifications, location, and other job-related factors. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more. 

BXP is an Equal Opportunity Employer encouraging diversity in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.