Property Claims Manager Jobs in Virginia (NOW HIRING)

Capstone ISG is one of the nation’s fastest-growing independent adjusting firms. As we continue to grow, we seek professionals who bring initiative, sound judgment, a strong internal drive for results, and a commitment to exceptional customer service.

Our team members are dedicated to delivering high-quality claims services while helping make Capstone a collaborative, rewarding, and enjoyable place to build a career.

The Inside Property Adjuster is responsible for investigating, evaluating, negotiating, and resolving residential and commercial property claims from initial assignment through final disposition. Our focus is on delivering thorough claim investigations, accurate coverage analysis, high-quality work product, and timely claim resolution.

We are seeking a conscientious, detail-oriented claims professional with strong decision-making abilities and the capacity to perform effectively in a fast-paced, remote environment. The successful candidate will demonstrate excellent organizational and time-management skills and the ability to balance a diverse workload while meeting client expectations and service standards.

This is a fully remote position. Candidates must be able to work during Eastern Time Zone business hours.

• Competitive salary with annual raises
• Quarterly performance bonuses
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Sick Leave, Vacation, and Holidays
• Fitness Membership Reimbursement
• Company-paid training and continuing education
• Remote work environment
• Opportunities for professional growth and advancement

• Review claim forms, insurance policies, endorsements, client instructions, and supporting documentation to evaluate coverage and determine potential exposure.
• Investigate, evaluate, negotiate, and resolve residential and commercial property claims of varying severity and complexity.
• Establish and maintain appropriate loss reserves based on claim facts, coverage, and anticipated exposure.
• Prepare clear, accurate, and timely written reports by collecting, analyzing, and summarizing information required by clients.
• Prepare settlement letters, coverage correspondence, denial letters, Reservation of Rights letters, and other claim-related communications as needed.
• Manage an assigned caseload while meeting established productivity, quality, and client service expectations.
• Maintain accurate and complete claim file documentation, including timely diary management and follow-up activities.
• Review and manage work product received from field adjusters to ensure accuracy, completeness, and compliance with client requirements.
• Review and analyze property damage estimates, photographs, inspection reports, invoices, and other supporting documentation.
• Evaluate contents inventories, perform moderate- to complex-pricing analyses, and prepare detailed claim inventory reports.
• Conduct subrogation investigations and identify potential recovery opportunities.
• Coordinate with and manage consultants, contractors, engineers, experts, and other independent service providers to assist with determining facts, causation, damage, and claim exposure.
• Negotiate settlements of varying complexity under the direction of the Claims Manager or Supervisor and within assigned authority.
• Maintain clear, timely, and accurate written and verbal communication with clients, insureds, field adjusters, and other claim stakeholders.
• Record time and expense charges accurately in accordance with client billing requirements.
• Maintain required adjuster licenses, certifications, and continuing education requirements.
• Maintain the integrity and quality of all work product by complying with applicable federal and state regulations, company policies, client requirements, and established service standards.
• Maintain and expand professional and technical knowledge through continuing education, training, and industry development.
• Provide guidance and support to less-experienced adjusters when requested.
• Participate in special projects and perform other duties as assigned.

• High school diploma or equivalent required; college coursework, an associate degree, or a bachelor’s degree is preferred.
• Previous property claims adjusting experience is preferred; candidates without prior adjusting experience must successfully complete Capstone’s specified adjuster training program.
• Working knowledge of Xactimate or comparable property estimating software is preferred.
• Previous independent adjusting experience is helpful.
• Farm and agricultural property claims experience is a strong plus.
• Excess and Surplus (E&S) property claims experience is a plus.
• Must hold, or have the ability to obtain and maintain, all adjuster licenses required by applicable state and local jurisdictions.
• Ability to work remotely during Eastern Time Zone business hours.

• Ability to manage multiple priorities and maintain accuracy in a high-volume, fast-paced environment.
• Strong customer-service skills and a commitment to providing exceptional service to policyholders and clients.
• Strong analytical, investigative, mathematical, and problem-solving abilities.
• Ability to interpret insurance policies, endorsements, claim documentation, and other technical information.
• Sound decision-making skills and the ability to resolve claim issues effectively.
• Excellent attention to detail and a high degree of accuracy.
• Effective written and verbal communication skills.
• Ability to prepare clear, concise, and professional claim reports and correspondence.
• Strong organizational, workload-management, and time-management skills.
• Ability to work independently and remain productive in a virtual environment.
• Proficiency with claims management systems, estimating software, Microsoft Office, and other business applications.
• Ability to work effectively under pressure while meeting time-sensitive deadlines and maintaining high-quality work product.

If you are a motivated property claims professional who values quality, accountability, customer service, and professional growth, we encourage you to apply.Join Capstone ISG and become part of a growing organization where your experience, technical knowledge, and commitment to exceptional claims handling are valued.Apply today!