Project Manager Jobs in Cleveland, OH (NOW HIRING)

TRG is seeking a Project Manager to add to our team.  This role will ideally be in person, working with our PM team.

The Project Manager is responsible for leading large-scale technology deployment, rollout, and lifecycle management projects for enterprise customers. This role serves as the primary point of accountability for project planning, customer communication, deployment readiness, order execution, scheduling, and successful delivery.

The ideal candidate combines strong project management skills with a hands-on operational mindset and is comfortable working across sales, operations, field services, logistics, procurement, and customer teams to drive projects from initial order receipt through final deployment completion.

This position is highly visible within the organization and requires the ability to manage multiple concurrent projects while maintaining exceptional customer satisfaction and operational execution.

Experience in technology deployments, managed services, device lifecycle management, mobility, POS, field services, or IT asset management environments is strongly preferred.

Key Responsibilities

Project Leadership & Customer Management

• Lead multiple concurrent customer deployment projects ranging from hundreds to thousands of devices across multiple locations.
• Serve as the primary customer-facing project manager throughout the project lifecycle.
• Develop and maintain project plans, deployment schedules, milestones, risk logs, and communication plans.
• Facilitate project kickoff meetings, status reviews, executive updates, and deployment readiness reviews.
• Manage project scope, timelines, risks, dependencies, and issue resolution.
• Coordinate cross-functional activities between Sales, Operations, Inventory, Logistics, Configuration, Repair Services, and Field Services teams.
• Drive projects to successful completion while meeting customer expectations, contractual commitments, and internal performance objectives.

Deployment & Order Execution

• Manage the operational execution of customer orders required to support project deployments.
• Translate customer requirements, purchase orders, and deployment schedules into actionable work orders within company systems.
• Create, review, and maintain project-related transactions within ERP and service management platforms.
• Ensure alignment between customer demand, inventory availability, deployment schedules, and operational capacity.
• Validate project data accuracy and proactively identify discrepancies that could impact delivery timelines.
• Coordinate deployment schedules with internal teams, customers, and third-party service providers.

Project Planning & Reporting

• Build and maintain detailed project schedules and deployment forecasts.
• Monitor project progress against key milestones and service-level commitments.
• Provide regular project status reporting to customers and executive leadership.
• Track project metrics, deployment progress, risks, issues, and corrective actions.
• Develop post-project reviews, lessons learned, and process improvement recommendations.

Process Improvement

• Identify opportunities to improve project delivery processes, reporting, and system utilization.
• Participate in automation and workflow improvement initiatives.
• Support the development of standard operating procedures and best practices within the PMO.
• Contribute to continuous improvement efforts focused on scalability, customer experience, and operational efficiency.

Leadership & Mentorship

• Provide guidance and mentorship to junior project managers and project coordinators.
• Lead cross-functional teams without direct authority to achieve project objectives.
• Support PMO initiatives and special projects as assigned.

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Information Technology, Project Management, or related field; equivalent experience considered.
• 5–7+ years of project management experience in technology deployments, managed services, logistics, supply chain, field services, IT lifecycle management, or related industries.
• Demonstrated success managing large, multi-site deployment or rollout projects.
• Experience coordinating cross-functional teams and external customers.
• Experience working within ERP, CRM, or service management platforms (NetSuite, ServiceNow, Salesforce, SAP, Oracle, or similar).
• Strong understanding of project planning, scheduling, risk management, and stakeholder communication.
• Advanced Microsoft Excel and Microsoft Project skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Strong written, verbal, and presentation skills.

Preferred Qualifications

• PMP certification or equivalent project management certification.
• Experience supporting enterprise technology deployments involving endpoints, mobility devices, POS systems, kiosks, networking equipment, or IT infrastructure.
• Experience managing field service installations and nationwide rollout programs.
• Experience with NetSuite, ServiceNow, SharePoint, and Power BI.
• Familiarity with warehouse, logistics, inventory management, or device lifecycle management operations.
• Experience supporting customers with 1,000+ locations or 5,000+ employees.