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Progressive Insurance Customer Service Jobs in Ohio

IsoTalent

Licensed Insurance CSR

Delaware, OH · On-site

$55K - $75K/yr

P&C Insurance Customer Service Representative Location: Delaware, OH | Onsite Our client, a growing insurance agency, is looking for a P&C Insurance Service Rep to join their team on-site. Do you ...

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Progressive Insurance Customer Service information

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Ohio?

For Progressive Insurance Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Ohio look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Progressive Insurance Customer Service jobs?

Cities in Ohio with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Allstate Insurance Customer Service Representative

Geoppinger Insurance Agency

Cincinnati, OH • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Geoppinger Insurance Agency was built to deliver exceptional service to clients while creating an outstanding place to work. Our success is driven by the effort and growth of every team member, which is why we invest deeply in training, transparency, and personal development. Our culture blends high accountability with contagious enthusiasm, strong values, and balanced lives inside and outside of work. We believe in honesty, family first, innovation, and community involvement, and we operate as a trusted authority for the people we serve.

We are hiring an Insurance Customer Service Representative to advise clients on their property and casualty insurance needs while delivering a best-in-class customer experience. The main responsibilities of this role will be primarily servicing existing accounts, while achieving cross-selling objectives and goals. This role is ideal for an experienced professional who thrives in a collaborative environment and values education-driven sales. You will work with team-oriented, driven professionals, follow a proven sales process, and receive top-tier training and support.

  • First-year earnings range from $45,000 to $60,000, base + commission + bonus opportunities
  • Paid time off and paid holidays
  • Health, dental, and vision insurance
  • Retirement plan
  • Hands-on training and ongoing development

If you are ready to contribute, grow, and be rewarded for your effort, apply today!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Work-Life Balance


Responsibilities
  • Serve as the primary point of contact for clients and deliver exceptional service
  • Educate clients on risks, coverage options, and solutions that fit their needs
  • Execute agency sales strategies to meet performance goals
  • Manage client accounts and ensure policies remain current and effective
  • Build and maintain long-term client and referral relationships

Requirements
  • An Active Property and Casualty license preferred, with licensing assistance available for the right candidate
  • Proven success in insurance sales or customer service
  • Prior Allstate experience is a plus
  • Positive, self-driven, and coachable mindset
  • Strong communication and relationship-building skills
  • Desire for professional growth and career advancement