ZipRecruiter

Log In

1

Progressive Insurance Customer Service Jobs in Maryland

previous pagenext page

Showing results 21-40

All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Maryland

Progressive Insurance Customer Service information

See Maryland salary details

$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for progressive insurance customer service in Maryland is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.29 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Maryland?

For Progressive Insurance Customer Service jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Maryland look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Maryland are:

What cities in Maryland are hiring for Progressive Insurance Customer Service jobs?

Cities in Maryland with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,946 per year, or $18.2 per hour.

Commercial Lines Insurance Customer Service Representative

Red Clover HR

Baltimore, MD

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Description
On behalf of our client we are looking for a Commercial Lines Insurance Customer Service Representative. The Commercial Lines Client Service Representative plays a vital role in supporting our commercial clients and ensuring their insurance needs are met with professionalism and care. As the primary point of contact for business clients, you will deliver exceptional service, provide expert guidance on commercial coverage, and maintain strong client relationships. This position is key to sustaining our reputation for excellence and driving client retention.
The ideal candidate has a strong background in customer service and experience working with commercial insurance accounts. They excel at building lasting relationships with business clients and explaining complex coverage in clear, understandable terms. Highly organized and detail-oriented, they thrive in fast-paced environments and manage multiple priorities with accuracy. Their proactive communication and commitment to service excellence make them an invaluable member of the team.

Key Responsibilities
  • Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes.
  • Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently.
  • Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business.
  • Maintain accurate client and policy information in the agency management system.
  • Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution.
  • Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts.

Skills, Knowledge and Expertise
  • Education: High school diploma or GED required.
  • Experience: 2+ years in a customer service role, preferably within commercial insurance.
  • Licensing: Property & Casualty (P&C) license.
  • Demonstrated ability to deliver exceptional client service.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with attention to detail.
  • Proficiency with office software (Microsoft Office, Google Suite).
  • Experience with an agency management system is a plus.

Core Competencies
  • Customer Focus – Building strong relationships and delivering client-centric solutions.
  • Interpersonal Savvy – Relating openly and comfortably with diverse groups of people.
  • Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders

BENEFITS - 
401k
PTO
Parking & Transperatation
STD/LTD
Medical