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Progressive Insurance Customer Service Jobs in Baltimore, MD

RIDER INSURANCE COMPANY

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Property and Casualty Insurance Agent

Towson, MD · On-site

$35K - $60K/yr

Previous experience in insurance, customer service, or other related fields (is preferred) * Ability to build rapport with clients * Strong negotiation skills * Excellent written and verbal ...

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Baltimore, MD

Progressive Insurance Customer Service information

See Baltimore, MD salary details

$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for progressive insurance customer service in Baltimore, MD is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Baltimore, MD?

For Progressive Insurance Customer Service jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Baltimore, MD look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Progressive Insurance Customer Service jobs?

Cities near Baltimore, MD with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $38,849 per year, or $18.7 per hour.

Insurance Customer Service Rep

Browning Reagle Insurance Agency

Mount Airy, MD • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Browning Reagle Insurance Agency is an established independent insurance agency known for building lasting client relationships through knowledgeable guidance and exceptional service. You will work alongside a collaborative team of approximately ten professionals who value accuracy, accountability, and helping one another succeed. Every day offers the opportunity to build meaningful relationships with clients while expanding your insurance knowledge in a welcoming small-town environment. Employees enjoy working here because leadership supports their professional development, the customers are friendly, and the team works together to deliver outstanding service.

As an Insurance Customer Service Representative, you'll help clients with policy changes, identify coverage needs, and strengthen customer relationships through personalized service. You'll receive hands-on training, licensing assistance, continuing education, and the opportunity to grow into a sales role as your experience develops. This position is ideal for someone who enjoys helping people, stays organized, and takes pride in delivering accurate, dependable service.

  • $18 to $23 per hour base pay
  • Health, dental, vision, disability, and supplemental insurance
  • Paid Time Off
  • Retirement plan with bonus opportunities
  • Career growth through licensing assistance and continuing education

Build your future with an agency where strong relationships, professional growth, and exceptional customer service come first. Apply today!


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Bonus Opportunities

Licensing Assistance

Advancement Opportunities

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Equipment Provided

Supplemental Insurance


Responsibilities
  • Process auto, home, and umbrella policy changes
  • Identify coverage gaps with clients
  • Cross-sell appropriate insurance products
  • Promote agency services to customers
  • Build lasting client relationships
  • Generate referrals and new policy opportunities

Requirements
  • Insurance license required
  • Friendly and compassionate demeanor
  • Strong attention to detail
  • Ability to multitask effectively
  • Proficient typing and computer skills
  • Organized with dependable follow-up
  • Willingness to learn new systems