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Progressive Insurance Customer Service Jobs in Baltimore, MD

Tjx

Customer Service Coordinator

Annapolis, MD

$16.25 - $16.75/hr

... progress updates * Provides and accepts recognition and constructive feedback * Partners with ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

TJX Companies

Customer Service Coordinator

Annapolis, MD · On-site

$16.25 - $16.75/hr

... progress updates * Provides and accepts recognition and constructive feedback * Partners with ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

Raising Cane's

Customer Service Associate

Gambrills, MD · On-site

$16.50/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*

Raising Cane's

Customer Service Associate

Bowie, MD · On-site

$16.50/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*

Raising Cane's

Customer Service Associate

Gambrills, MD · On-site

$16.50/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*

Raising Cane's

Customer Service Associate

Bel Air, MD · On-site

$16.50/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced ... Pet Insurance Perks & Rewards for hourly Crew: * Paid Time Off* * Closed for all major holidays*

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Baltimore, MD

Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for progressive insurance customer service in Baltimore, MD is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Baltimore, MD?

For Progressive Insurance Customer Service jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Baltimore, MD look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Progressive Insurance Customer Service jobs?

Cities near Baltimore, MD with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $38,849 per year, or $18.7 per hour.

Customer Service Rep (Base+Bonuses, Benefits & Signing Bonus) Hybrid

Mid Atlantic Insurance Financial

Laurel, MD • On-site

$42K - $63K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Job description

Mid Atlantic Insurance Financial is an independent, full-service property & casualty insurance agency serving customers with both personal and business insurance. Locally owned and operated in Laurel, MD, Mid Atlantic provides insurance to customers using a service oriented approach. Our mission is to foster a constant and dedicated focus toward earning and keeping our position as the most successful independent insurance agency in our market area.

We are seeking an insurance representative to focus on outbound & inbound calls of P&C insurance products to customers who have previously interacted with the Mid Atlantic Insurance Financial brand as well as new customers.

  • Competitive Pay - Base Pay & Large Monthly Bonus Potential
  • $1,000 Signing Bonus
  • Client-facing role
  • Execute flawlessly
  • Data-tracking and analysis
  • Work in a culture of continuous improvement on those metrics
  • Advising individual customers on Mid Atlantic's products
  • Relationship-building abilities to build advocates as part of our ecosystem

Qualifications:

  • Licensed Property and Casualty Insurance Producer (preferred)
  • Must be comfortable using multiple carrier systems
  • The ability to multitask with strong attention to detail