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Progressive Call Center Jobs in Boca Raton, FL (NOW HIRING)

Fuller Center

Literacy Instructor

Boca Raton, FL · On-site

  • Life

  • Retirement

  • PTO

Track UFLI student progress per session, along with developing strategies for improvement * Ensure ... Head counts & roll call should be done after all transitions, this includes before leaving for ...

AMR

Paramedic Basic

Delray Beach, FL · On-site

$23.07/hr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Emergency Response Paramedic

Lake Worth, FL · On-site

$23.07/hr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Paramedic

Coconut Creek, FL · On-site

$23.07/hr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Paramedic Basic

Lake Worth, FL · On-site

$23.07/hr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Paramedic Basic

Lauderhill, FL · On-site

$23.07/hr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Paramedic Basic

Boynton Beach, FL · On-site

$23.07/hr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Paramedic

Parkland, FL · On-site

$23.07/hr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Paramedic

Deerfield Beach, FL

$23.07/hr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Emergency Response Paramedic

Sunrise, FL · On-site

$23.07/hr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Emergency Response Paramedic

Lighthouse Point, FL · On-site

$23.07/hr

Assess each call situation to determine the best course of action while working with progressive ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

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Progressive Call Center information

See Boca Raton, FL salary details

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How much do progressive call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for progressive call center in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

What are popular job titles related to Progressive Call Center jobs in Boca Raton, FL?

For Progressive Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Progressive Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Progressive Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Progressive Call Center jobs?

Cities near Boca Raton, FL with the most Progressive Call Center job openings:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $35,355 per year, or $17 per hour.

Literacy Instructor

Fuller Center

Boca Raton, FL • On-site

Full-time, Part-time

Life, Retirement, PTO

Re-posted yesterday

Job description

After School/Summer Counselor
After School Counselor
General Description:
This position will assist children in an effort to reach their highest potential, more specifically providing instruction for students selected under the UFLI Literacy/Reading program Grant.
Physical Requirements:
Must be able to lift up to 45 pounds and provide physical assistance for all children, including children with special needs. Reasonable accommodation may be made for otherwise qualified persons with disabilities.
Education & Experience:
Minimum: High school diploma or equivalent. Must have a minimum of 3 years' experience working with young children and families. Must have a minimum of 1-2 years' experience teaching phonetics, phonemic awareness, literacy and reading to school aged children. Experience using DIBELS Testing. Literacy/Reading Specialist Certification preferred but not required.
Hours:
Must be able to work flexible schedules:
1:30 PM - 5:30 PM daily (Part-time)
Full day schedule 7:30 AM -5:30 PM
Early release schedule 11:00 AM - 5:30 PM
Requirements:
Mandatory 45 clock hours Introductory Child Care Training, comprised of Part I and Part II courses, can be obtained while with us within the first 90 days.
•Current CPR and First Aid Certification
•Must have satisfactory completion of references, background checks, and a pre-employment health examination clearance, drug screening, required for all staff.
Attend ongoing trainings, workshops, and conferences appropriate for school-age children. (Part-time employees are required to have 25 hours of training, and full-time employees are required to have 50 hours annually)
Responsibilities:
  • Deep knowledge of reading, writing and structured literacy approach (phonemic awareness, phonics, decoding, encoding, and fluency in English)
  • Mandatory 45 clock hours Introductory Child Care Training comprised of Part I and Part II courses
  • Current CPR and First Aid Certification
  • Attend trainings, workshops and conferences appropriate for school-age children. (Part time employees are required to have 25 hours of training and full-time employees are required to have 50 hours annually)
  • Provide individualized, classroom-based support to implement a comprehensive program.
  • Track UFLI student progress per session, along with developing strategies for improvement
  • Ensure reading proficiency in selected students through structured interventions.
  • Complete weekly and monthly status reports on UFLI progress, including providing pre-post assessment results.
  • Participate fully in professional development opportunities and professional research and reading.
  • Communicate regularly with the After School Site Coordinator and work in cooperation with him/her to maintain established standards of compliance with developmentally appropriate practices.
  • Complete and implement age-appropriate activities to the lesson plan. Implement as many ideas suggested by the children as possible. Provide time for the children to reflect on the activities
  • Staff will promote family involvement and share positive communication with all families.
  • Report any incidents or accidents occurring under your supervision and submit the report to the After School Coordinator or the Family Empowerment Team.
  • Attend staff meetings when scheduled and provide input regarding activities for children, parents, and staff.
  • Provide love, guidance, and understanding to develop a sense of self-worth and respect in each child by using discipline techniques found in staff manuals, these policies are in conjunction with minimum standards for discipline and are to be the only policies used in this Center.
  • Emphasize health, hygiene and proper nutrition by visually checking each child as they arrive and providing guidance in hand washing and bathroom usage. Proper nutrition is encouraged through discussion at each meal and within the curriculum.
  • Follow guidelines established by Family Central, Child Care Services, and Children's Services Council & Prime Time to provide quality and appropriate practices for after-school programs.
  • Staff are responsible for children and must be aware of their location at all times. Head counts & roll call should be done after all transitions, this includes before leaving for field trips, during field trips, loading & unloading the bus, and bathroom and water breaks.
  • Make sure the environment is clean, safe, and materials accessible at children's eye levels. Staff should remove any broken or damaged items from the room to protect the children from injuries.
  • It is your responsibility to ensure that parents are signing their child out properly each day: by signing their first and last name along with the pickup time. On a full day, the parent must sign their child in and out and leave an emergency contact number where they can be reached during the day. At the end of each month sign in/out sheets are given to the After School Coordinator. Parents must sign in/out in blue ink only.
  • Perform required computer skills.

Other Functions:
Note: The duties above are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the assigned area of responsibility, incumbents in the position may perform some or all of the activities described above.
Principal Accountabilities:
•Must demonstrate sensitivity to our population's socioeconomic characteristics and needs.
•Must be a team player and maintain a professional demeanor at all times.
•Demonstrate effective staff management and leadership skills.
•Quality - The extent to which an employee's work is accurate, thorough and neat.
•Productivity - The extent to which an employee produces a significant volume of work efficiently in a specified period of time.
•Job Knowledge - Basic knowledge and ability that an employee possesses the practical/technical skills required for the job.
•Reliability - The extent to which an employee can be relied upon regarding task completion and follow-up.
•Attendance - The extent to which an employee is punctual, observes prescribed work break/meal periods and has an acceptable overall attendance record.
•Independence - The extent to which an employee performs work with little or no supervision.
•Creativity - The extent to which an employee seeks out new assignments and assumes additional duties when necessary.
•Adherence to Policy - The extent to which an employee follows procedures and conduct rules, other regulations and adheres to company policy.
•Interpersonal Relationships - The extent to which an employee demonstrates the ability to cooperate, work, and communicate with coworkers, supervisors, subordinates, and/or outside contacts.
•Judgment - The extent to which an employee demonstrates proper judgment and decision-making skills when necessary.
Job Type: Part-time during the school year, and Full-time over the Summer months
Job Types: Full-time, Part-time
Benefits:
  • 401(k)/matching
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program

We encourage a Diverse Workforce: Fuller believes that a diversified group of associates contributes to a culture of values, team spirit, and company growth. We feel this helps us to adapt to and embrace the diverse cultures and beliefs of our customers and the communities in which we live, work, and do business in. If you're looking for a company that respects your unique merits, professionalism, and skills, we'd like to talk to you.
We thank all who apply, but only those candidates who meet the position requirements will be contacted. Fuller conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, gender, marital status, sexual orientation, disability, citizenship, veteran status or any other classification protected by applicable federal, state or local employment discrimination laws.
We verify that all applicants are legally able to work in the United States via e-Verify.
  • Tuition reimbursement

Work Location: In person
We Encourage a Diverse Workforce: Fuller believes that a diversified group of associates contributes to a culture of values, team spirit and company growth. We feel this helps us to adapt to and embrace the diverse cultures and beliefs of our customers and the communities in which we live, work and do business in. If you're looking for a company that respects your unique merits, professionalism, and skills, we'd like to talk to you.
We thank all that apply, but only those candidates who meet the position requirements will be contacted. Fuller conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, gender, marital status, sexual orientation, disability, citizenship, veteran status or any other classification protected by applicable federal, state or local employment discrimination laws.
We verify that all applicants are legally able to work in the United States via e-Verify.

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