Progressive Call Center Jobs in Boca Raton, FL (NOW HIRING)

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• At GEO, we believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success.
• We believe that work is more than a place you go every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

This position is responsible for assisting returning citizens as they navigate back to society after incarceration through a call center. This position develops and maintains a network of community-based service providers and referral sources to assist and support returning citizens in their successful reintegration. This position is also responsible for ensuring that returning citizens are proactively linked with resources in their communities prior to release. The position encourages and advocates for clients while navigating challenges and celebrating successes. Previous involvement with the justice system will not disqualify candidates. 

• Utilizes motivational interviewing and interpersonal skills to relate to clients. 
• Establishes and maintains a network of community-based service providers that address the needs of returning citizens to improve successful reintegration. Providers should include state agencies, employment services, employers, housing resources, behavioral health providers and mental health providers.
• Identifies and recruits community-based service providers to ensure all returning citizens needs and geographies are addressed and met.
• Meets with returning citizens and Transition Case Managers prior to release via conference call to review Transition Plans and connect returning citizens to needed services. 
• Develops and maintains working relationships with state, county, and federal program administrators who can assist to inmates while incarcerated and upon release.
• Actively engages community resources to work with returning citizens emphasizing on the critical first months of release. Works to connect community resources and pro-social people with inmates prior to release via telephone.
• Works to ensure clients obtain eligible benefits and proper identification prior to release.
• Assures timely communication and follow-up with providers in the best interest of the returning citizens successful reintegration.
• Schedules regular post release follow-up calls with returning citizens and monitors progress.
• Gains an understanding of public domain services such as National Institute of Corrections, National Re-Entry Resource Center.
• Reviews opportunities for returning citizens transitioning into their communities through community-based services such as transition centers and community-residential centers.
• Conducts provider site visits to ensure fidelity and create a Company preferred provider list. 
• Keeps current with latest re-entry research and best re-entry practices.
• Attends scheduled staff meetings, promotes communication and the proper flow of relevant information between administration, staff and inmates.
• Compiles statistical data as needed for reporting purposes. 
• Communicates effectively and coherently to administration, staff, inmates, visitors, and the public, particularly in situations requiring tact, diplomacy, understanding, fairness, firmness, and good judgment.
• Acts as primary liaison between clients, community providers and facilities.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent certification required.
• One year of experience in a correctional, criminal justice, treatment, or social service setting preferred. 
• Thorough understanding of evidence-based practices especially as it relates to successful reentry.
• Ability to read, analyze, comprehend and interpret technical procedures or governmental regulations, legal and non-legal documents, including the processing of such documents as medical instructions, commitment orders, summons and other legal writs. 
• Ability to comply with the requirements of applicable regulations, laws, rules, procedures, policies, standards or contracts.
• Ability to establish and maintain effective working relations with others and handle difficult interpersonal contacts.
• Ability to define problems, collect data, establish facts and draw valid conclusions; apply management techniques to problems of administration and devise workable solutions.
• Ability to work with computers and the necessary software typically used by the department.

The GEO Group, Inc