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Progressive Call Center Jobs in Boca Raton, FL (NOW HIRING)

The GEO Group

CASE MANAGER, POST RELEASE

Boca Raton, FL · On-site

$23.32/hr

... call center. This position develops and maintains a network of community-based service providers ... Schedules regular post release follow-up calls with returning citizens and monitors progress.

New

DermCare Management

Office Manager

Hollywood, FL

Works closely with the Call Center to ensure that wait times, enrollment status, incremental days ... Two or more years of experience in progressive and hands-on managerial experience in medical ...

DERMCARE MANAGEMENT LLC

Office Manager

Hollywood, FL · On-site

Works closely with the Call Center to ensure that wait times, enrollment status, incremental days ... Two or more years of experience in progressive and hands-on managerial experience in medical ...

ICONMA

Corporate Recruiter

Boca Raton, FL · On-site

... Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise. Our ... the progress to the internal client. - Facilitate staff augmentation efforts and the rate ...

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Progressive Call Center information

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How much do progressive call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for progressive call center in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

What are popular job titles related to Progressive Call Center jobs in Boca Raton, FL?

For Progressive Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Progressive Call Center jobs in Boca Raton, FL look for?

The top searched job categories for Progressive Call Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Progressive Call Center jobs?

Cities near Boca Raton, FL with the most Progressive Call Center job openings:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Boca Raton, FL as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $35,355 per year, or $17 per hour.

Manager In Training (MIT) - Rooms Division

The Breakers Palm Beach

Palm Beach, FL

Full-time

Re-posted 5 hours ago

Job description

Job Summary:
The Manager In Training (MIT) - Rooms Division is a 13-month developmental role aimed at grooming future leaders for the Guest Relations team at The Breakers. The MIT will progress through Call Center, Lobby (Front Desk & Concierge), and Management phases to become proficient in service standards, operational excellence, and shift leadership fundamentals. This role focuses on providing exceptional guest experiences, revenue management support, and upholding quality, safety, and brand standards in preparation for advancement to a supervisor, management, or similar leadership position. This full-time position will require full flexibility to work daytime, evening, and overnight shifts, including weekends and holidays.
Qualifications:
- Bachelor’s degree in Hospitality Management or related field preferred; graduated within the last 2 years
- Previous experience in customer service or hospitality industry is a plus
- Strong communication, leadership, and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Demonstrated aptitude for learning and development
- Willingness to work flexible hours and shifts as needed
Responsibilities:
- Rotate through different departments to gain exposure to various aspects of the rooms division operations
- Assist in ensuring high levels of guest satisfaction by providing support in resolving guest inquiries or concerns
- Learn and implement revenue management strategies under the guidance of experienced supervisors
- Participate in training sessions and workshops to enhance leadership and operational skills
- Collaborate with team members to uphold quality, safety, and brand standards across all guest interactions
- Prepare for a future role as a supervisor, manager, or leader within the organization
Career Path:
Upon successful completion of the 13-month training program, the MIT - Rooms Division will be prepared for placement into a supervisory or management position within the Guest Relations team at The Breakers. Advanced leadership opportunities within the rooms division and other related areas may also be available based on performance and organizational needs.

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