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Progressive Call Center Jobs in Boca Raton, FL (NOW HIRING)

VITAS Healthcare

CCC Clinical Trainer

Miramar, FL · On-site

Attend State of the Call Center meetings when directed. * Provide workable solutions and ideas ... Experience in conducting effective progress evaluations in a timely manner. * Strong ability to ...

HCA Healthcare

Transport Coordinator

Tamarac, FL

... progress * Respond to phone calls with a sense of urgency and demonstrate good customer service ... Prefer experience in call center/communications or dispatch center * EMT Certification preferred ...

HCA Healthcare

Transport Coordinator

Tamarac, FL

... progress * Respond to phone calls with a sense of urgency and demonstrate good customer service ... Prefer experience in call center/communications or dispatch center * EMT Certification preferred ...

HCA Healthcare

Transport Coordinator

Tamarac, FL

... progress * Respond to phone calls with a sense of urgency and demonstrate good customer service ... Prefer experience in call center/communications or dispatch center * EMT Certification preferred ...

ICONMA

Corporate Recruiter

Boca Raton, FL · On-site

... Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise. Our ... the progress to the internal client. - Facilitate staff augmentation efforts and the rate ...

Ocwen

Manager, Digital Content

West Palm Beach, FL · On-site

Monitor project progress, health and performance metrics, proactively identifying risks ... and call center scripts. * Ability to recognize, quickly adapt, and respond to shifting ...

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How much do progressive call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for progressive call center in Boca Raton, FL is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How much do call center reps make at Progressive?

Call center representatives at Progressive typically earn an average hourly wage of around $15 to $20, depending on experience and location. They may also receive benefits such as health insurance and paid time off, with opportunities for advancement and skill development in customer service and insurance policies.

Does Progressive offer work from home jobs?

Progressive offers remote work opportunities for certain positions, including roles in customer service and claims processing. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a home environment.

Is it hard to get hired at Progressive?

Getting hired at a Progressive Call Center can involve a competitive application process that includes submitting an online application, passing assessments, and participating in interviews. Candidates with strong communication skills, customer service experience, and a good work ethic tend to have better chances of being hired. The process may also include background checks and training before starting the role.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What does a Progressive call center representative do?

A Progressive call center representative handles customer inquiries, provides information about insurance policies, processes claims, and assists with policy changes. They use communication skills and may work with customer management systems to resolve issues efficiently.

What is a Progressive Call Center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive Call Center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.
What are popular job titles related to Progressive Call Center jobs in Boca Raton, FL? For Progressive Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Progressive Call Center jobs in Boca Raton, FL look for? The top searched job categories for Progressive Call Center jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Progressive Call Center jobs? Cities near Boca Raton, FL with the most Progressive Call Center job openings:
Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Boca Raton, FL as of June 2026, with employment types broken down into 3% As Needed, 87% Full Time, 3% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,298 per year, or $17.9 per hour.

Manager In Training (MIT) - Rooms Division

The Breakers Palm Beach

Palm Beach, FL • On-site

Full-time

Posted 28 days ago

Job description

Job Summary:
The Manager In Training (MIT) - Rooms Division is a 13-month developmental role aimed at grooming future leaders for the Guest Relations team at The Breakers. The MIT will progress through Call Center, Lobby (Front Desk & Concierge), and Management phases to become proficient in service standards, operational excellence, and shift leadership fundamentals. This role focuses on providing exceptional guest experiences, revenue management support, and upholding quality, safety, and brand standards in preparation for advancement to a supervisor, management, or similar leadership position. This full-time position will require full flexibility to work daytime, evening, and overnight shifts, including weekends and holidays.
Qualifications:
- Bachelor’s degree in Hospitality Management or related field preferred; graduated within the last 2 years
- Previous experience in customer service or hospitality industry is a plus
- Strong communication, leadership, and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Demonstrated aptitude for learning and development
- Willingness to work flexible hours and shifts as needed
Responsibilities:
- Rotate through different departments to gain exposure to various aspects of the rooms division operations
- Assist in ensuring high levels of guest satisfaction by providing support in resolving guest inquiries or concerns
- Learn and implement revenue management strategies under the guidance of experienced supervisors
- Participate in training sessions and workshops to enhance leadership and operational skills
- Collaborate with team members to uphold quality, safety, and brand standards across all guest interactions
- Prepare for a future role as a supervisor, manager, or leader within the organization
Career Path:
Upon successful completion of the 13-month training program, the MIT - Rooms Division will be prepared for placement into a supervisory or management position within the Guest Relations team at The Breakers. Advanced leadership opportunities within the rooms division and other related areas may also be available based on performance and organizational needs.

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