ZipRecruiter

Log In

1

Progressive Call Center Jobs in Atlanta, GA (NOW HIRING)

TalentBridge

Customer Service Representative

Tucker, GA · On-site

$18.50/hr

Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or ... Experience in a call center environment * Bilingual English/Spanish * Strong customer service ...

Emory Healthcare

Patient Access Specialist

Decatur, GA · On-site

$16.75 - $22.50/hr

... call center metrics for progression. PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday ...

Emory Healthcare

Patient Access Specialist

Decatur, GA · On-site

$16.75 - $22.50/hr

... call center metrics for progression. PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday ...

Emory Healthcare

Patient Access Specialist

Decatur, GA · On-site

$16.75 - $22.50/hr

... call center metrics for progression. PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday ...

TEKsystems

MSR AS (ATL) - 07/20

Sandy Springs, GA · On-site

$22/hr

Skills customer service, data entry, inbound and outbound calls, call center Top Skills Details ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

MSR AS (ATL) - 07/20

Sandy Springs, GA · On-site

$22/hr

Skills customer service, data entry, inbound and outbound calls, call center Top Skills Details ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

previous pagenext page

Showing results 21-40

All JobsProgressive Call Center JobsProgressive Call Center Jobs in Atlanta, GA

Progressive Call Center information

See Atlanta, GA salary details

$10

$17

$24

How much do progressive call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for progressive call center in Atlanta, GA is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.51 per hour, depending on experience, location, and employer.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What does a progressive call center representative do?

A progressive call center representative handles customer inquiries, provides support, and resolves issues over phone or digital channels. They often use customer relationship management (CRM) tools and need strong communication skills to ensure customer satisfaction and promote company policies or products.

What are popular job titles related to Progressive Call Center jobs in Atlanta, GA?

For Progressive Call Center jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Progressive Call Center jobs in Atlanta, GA look for?

The top searched job categories for Progressive Call Center jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Progressive Call Center jobs?

Cities near Atlanta, GA with the most Progressive Call Center job openings:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Atlanta, GA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,828 per year, or $17.2 per hour.

Associate Director-Call Center New Hire

AT and T

Atlanta, GA • On-site

$85K - $128K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Guide new hires through onboarding, training, and nesting processes to ensure proficiency and productivity.

  • Manage expectations, engagement, attendance, and skill transfer to foster career growth and development for direct reports.

  • Oversee team performance, address behavioral and attendance issues, and support successful transition of new hires to production.

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 736 frontline employees who took The Breakroom Quiz

54th of 101 rated telecommunications companies

Job description

Overall Purpose: The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development.
Key Responsibilities: Typical tasks may include, but are not limited to, the following:
  • Onboarding and Training: The role focuses on guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge. Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development. Coordinate training and nesting logistics for each incoming class.
  • Employee Development: The supervisor is responsible for managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.
  • Performance and Productivity: The role aims to enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period.
  • Supervisory Responsibilities: The position involves direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production.

Job Contribution: Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.
Supervisor: Yes
Education/Experience: Bachelor's degree (BS/BA) desired. 5+ years of related experience.
Our Associate Director-Call Center New Hire jobs earn between $85,700.00 - $128,500.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:
40
Time Type:
Regular
Location:
Atlanta, Georgia
Salary Range:
$85,700.00 - $128,500.00
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

What AT&T employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply