Programs Director Jobs in Rochester, NY (NOW HIRING)

Position Summary

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.

The Director of Residential Services is responsible for planning, developing, and implementing coordinated and comprehensive services that improve the quality of life for program participants. This position ensures overall program functioning, supervises assigned personnel, and supports evidence-based, therapeutic programming. The Director also contributes to strategic direction, ensures compliance with regulations, and fosters a positive, values-based work environment.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.

Responsibilities

· Develops and implements client-centered services aligned with best practices and individualized goals.

· Provides clinical oversight and participates in case reviews to ensure service quality and effectiveness.

· Ensures staff training in evidence-based practices and continuous quality improvement.

· Promotes a positive and inclusive work culture that supports staff development and high performance.

· Supervises, mentors, and evaluates direct reports; provides consultation for program managers’ staffing decisions.

· Implements and monitors staff performance expectations and improvement plans.

· Ensures maximum occupancy, utilization, and integration of services; assesses performance using benchmark data.

· Oversees budgeting, resource utilization, and operational efficiency within units.

· Ensures adherence to regulatory and funding requirements, including Medicaid and certification standards.

· Manages crisis and behavioral risk situations; maintains appropriate staffing and safe environments.

· Represents East House in community collaborations and redesigns services to meet emerging needs.

· Supports strategic agency initiatives and serves on leadership teams as assigned.

Other Duties

· Follows all applicable policies, federal and state laws, and East House compliance standards.

· Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

Qualifications

Required Education & Experience

· Bachelor's degree in healthcare or a related field.

· At least 5 years of supervisory and administrative experience, preferably in mental health or chemical dependency residential programs.

· Master's degree preferred.

· Equivalent experience in lieu of education.

Licensure/Certifications

· Certification or licensure in human services field required (e.g., CASAC, LMSW, etc.).

· NYS motor vehicle license, safe driving record and availability of personal vehicle for work.

Other Skills/Knowledge/Experience

· Experience in behavioral healthcare systems (OMH, OASAS) and residential services.

· Strong leadership, program evaluation, quality assurance, budgeting, and resource management skills.

· Ability to communicate effectively with culturally diverse individuals and collaborate with staff.

· Intermediate computer literacy involving proficiency in Microsoft Word and Excel.

· Experience with multiple database systems.

COMPETENCIES

Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.

Commitment to Belonging, Respect, and Building a Supportive Community

• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Operational Efficiency, Feedback, Continuous Improvement

· Manages day-to-day operations efficiently.

· Focus on process improvements and optimization.

· Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually and as a team.

Relationship Building/Collaboration

· Develops and maintains positive relationships based on trust, respect, and mutual support.

· Builds and leads high-performance teams and establishes high standards of performance and conduct for oneself and others.

Working Conditions/Work Environment

Traditional office environment. Occasionally subjected to pressure due to time demands. May have to travel to various program locations which may not be accessible for individuals with reduced mobility.

Physical/Mental Demands

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting (up to 25 lbs.), and occasional stair-climbing.

Reasonable Accommodation

East House provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-238-4800 or email your request to HRTeam@easthouse.org. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement

East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities.