Program Support Assistant Jobs in Santa Rosa, TX

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

The Program Trainer is responsible for facilitating and supporting the development, coordination, and delivery of training programs in compliance with agency policies, state licensing standards, CARF accreditation requirements, and all applicable regulations. Under the supervision of the Lead Program Trainer, this role delivers new employee pre-service orientation, annual mandatory training, and supplemental training for employees, contractors, and volunteers. The Program Trainer provides instruction on a range of training topics while assisting in the implementation of a comprehensive training plan that aligns with federal requirements and state licensing regulations. This role fosters a culture of continuous learning and professional development while ensuring high-quality training standards.

• Facilitate instructional training for new and existing employees, contractors, and volunteers and provide constructive guidance on topics including, but not limited to, Crisis Intervention/Management, De-escalation, Safety and Emergency Education, Behavior Management, Milieu Management, CPR, and First Aid ensuring compliance with federal, state, and accreditation standards and regulations
• Support the Lead Program Trainer during audits by maintaining training documents, ensuring compliance with the training documentation requirements, and monitoring action plans implemented, as needed
• Assist the Lead Program Trainer with reviewing and updating training materials, monitoring and/or assigning training(s) in the Learning Management System (LMS), as approved by the Director of Training, to align with federal, state, accreditation, and agency training standards and best practices
• Maintain a training matrix system and documentation, ensuring all employee, contractor, and volunteer training records are current and in compliance with federal, state, and accreditation requirements
• Assess employee skill sets and knowledge through observations and training sessions; assist with developing and communicating training action plans to enhance skills and knowledge; address identified deficiencies in collaboration with the Lead Trainer and follow action plans as needed
• Assist the Lead Program Trainer in generating and communicating training reports, tracking pending training completion, and coordinating training schedules to ensure program-wide compliance with all training requirements
• Meet regularly with the Lead Program Trainer and/or Director of Training, providing weekly updates on training needs, schedules, and compliance matters
• Maintain a professional and positive attitude, demonstrating teamwork and professionalism in interactions and collaborating with personnel, persons served, and external partners, reflecting the Agency’s values and mission
• Travel to assigned programs (to assist with training) as necessary and/or required

Minimum Qualifications

• Bachelor’s degree in Training and Development, Child Care Education, Organizational Development, Social Work, Counseling, Psychology, or a closely related field
• One (1) year of relevant training experience, including facilitation, staff development, and/or instructional design
• Bilingual in Spanish and English (based on service population and service area)
• Ability to use sound judgment and always maintain confidentiality
• Current CPR/First Aide and Emergency Behavioral Intervention technique certification/credentials as a Program Trainer, or ability to obtain within 90 days of employment
• Excellent verbal communication and presentation skills, with the ability to effectively convey information clearly and professionally and motivate learners to take an active role in their learning and development · Proficient with Microsoft Word, Excel, PowerPoint and Outlook

Preferred Qualifications

• Master’s degree in Instructional Design, Training and Development, Organizational Development or Social Work, Counseling, Psychology, or closely related field
• Two (2) years of relevant training experience
• Previous ORR Shelter or ORR Foster Program experience is highly preferred
• Proficient in managing a Learning Management System.

Travel

• This position may be required to travel up to 20%

Perks at Upbring 

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more 
• 403(b) Plan
• Employee Assistance Program 
• Discounted Gym Memberships 

• This position requires sitting and looking and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside
• Lift, push, pull, move up to 30-50 lbs.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.