Program Support Assistant Jobs in Saint Louis, MO

SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.

SierTeK Ltd. is seeking a Training Program Administrator to support an opportunity at Mercy Health Hospital, St. Louis, MO.

Position Overview Section

We are seeking an experienced Training Program Administrator to support a healthcare-based training platform in St. Louis, Missouri. This position provides comprehensive administrative, scheduling, coordination, and program support for an Air Force Reserve Command (AFRC) training program that provides advanced trauma and critical care training to Department of Defense medical personnel.

The Training Program Administrator will serve as a key liaison among military personnel, healthcare organizations, universities, military organizations, and other stakeholders. The position requires strong organizational skills, professional communication, attention to detail, and the ability to coordinate multiple schedules, agreements, training requirements, and administrative activities simultaneously.

Essential Job Functions

• Complete the healthcare organization's annual tour orientation program within the first 60 days of employment.
• Build and maintain positive, collaborative relationships with internal teams, external partners, military personnel, and other stakeholders.
• Communicate clearly and professionally during meetings, presentations, briefings, and other program activities.
• Prepare accurate, well-organized reports, correspondence, technical documentation, and other written communications.
• Assist with facilitating informational tours for visiting dignitaries, public organizations, military personnel, and other visitors.
• Coordinate site visits, parking, meeting rooms, refreshments, itineraries, and other logistical requirements for tours and special events.
• Collect, review, organize, and file After Action Reports and participant surveys following annual tours.
• Compile tour results and provide program updates to the Program Director during quarterly staff meetings.
• Coordinate with the healthcare system's simulation laboratory point of contact to schedule AFRC training activities.
• Develop and maintain the Monthly Training Roster, ensuring accurate documentation of personnel trained, training dates, completed training tasks, signatures, and other required information.
• Provide administrative support to military staff assigned to the training platform.
• Coordinate training schedules for required military personnel across contracted healthcare locations.
• Coordinate the development, review, and updates of Training Affiliation Agreements (TAAs), Memoranda of Agreement (MOAs), and Memoranda of Understanding (MOUs) with civilian universities and military organizations.
• Coordinate agreement reviews with applicable legal offices and Air Force Reserve Command representatives.
• Answer telephone calls and correspondence and provide day-to-day administrative support.
• Maintain files, records, databases, schedules, and other program documentation.
• Order office supplies and coordinate meeting rooms and other facility requirements.
• Develop training and in-processing packets for military and civilian personnel.
• Assist with first-day training registration, identification badge procurement, scrub and badge issuance, rosters, and required administrative paperwork.
• Assist with development of the annual training schedule based on the fiscal year and publish the schedule no later than July 1.
• Coordinate with Reserve units to ensure scheduling requests and required documentation are submitted within established timelines, including scheduling requests approximately 90 days before arrival and pre-hospital orientation documentation at least 60 days before arrival.
• Coordinate with housekeeping and security personnel to ensure operational security and badge-control requirements are satisfied.
• Maintain and update Reserve medical training contacts and capabilities rosters quarterly or as needed.
• Perform other administrative and program coordination duties as required to support successful execution of the training mission.

Minimum Position Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field, with at least 5 years of demonstrated experience in healthcare administration, project management, program administration, or a related field; or
• Equivalent combination of education and experience demonstrating the ability to successfully perform the responsibilities of the position.
• Strong knowledge and understanding of applicable Air Force and professional standards.
• Working knowledge of military and civilian policies, procedures, and guidelines.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to coordinate effectively with military personnel, healthcare professionals, government representatives, universities, legal offices, and other stakeholders.
• Demonstrated ability to manage multiple priorities, schedules, records, and administrative requirements with a high degree of accuracy.
• Ability to handle confidential, proprietary, and sensitive information professionally.
• Ability to obtain and maintain any required facility or program access.

Highly Desired Qualifications

• Master's degree in Healthcare Administration, Business Administration, or a related field.
• Previous experience working in a healthcare environment.
• Experience supporting clinical trauma, emergency department (ER), intensive care unit (ICU), or critical care operations.
• Experience supporting military healthcare programs or Department of Defense organizations.
• Experience coordinating training programs, clinical rotations, internships, or affiliation agreements.
• Certified Project Management Professional (PMP) or comparable project/program management certification.
• Experience coordinating agreements among healthcare organizations, universities, military organizations, and legal offices.

SierTeK is an equal opportunity employer. Employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

If you need assistance or accommodation due to a disability, you may contact us at 1+833.743.7835.

*This job posting is to identify potential candidates for positions in order to respond to a request for proposal. This job posting, including but not limited to, qualifications, duties, compensation and benefits, is subject to change based on the terms and conditions of the awarded contract and is contingent on SierTeK being awarded the contract.