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Program Support Assistant Jobs in Palmer, MA (NOW HIRING)

May Institute

Assistant Program Coordinator

Chicopee, MA · On-site

$22 - $23/hr

Support. Step into leadership. As an Assistant Program Coordinator (APC), you'll partner closely with the Program Coordinator to support individuals with Autism and developmental disabilities and ...

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Program Support Assistant information

See Palmer, MA salary details

$27K

$46.2K

$58.1K

How much do program support assistant jobs pay per year?

As of Sep 12, 2026, the average yearly pay for program support assistant in Palmer, MA is $46,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $50,000.00 per year, depending on experience, location, and employer.

What is a program support assistant?

A program support assistant works in a specialized unit of an organization or academic institution and performs a variety of administrative tasks. Your duties as a program support assistant vary depending on your employer but may involve budgeting, purchasing materials, managing files and records, and assisting visitors. You must also understand departmental guidelines, policies, and procedures. Typical qualifications for a program support assistant include at least a high school diploma or GED certificate and relevant work experience. You must also have excellent communication, multitasking, and organizational skills, along with computer proficiency.

What are the key skills and qualifications needed to thrive as a program support assistant, and why are they important?

To thrive as a Program Support Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or relevant experience. Familiarity with office software like Microsoft Office Suite, data entry systems, and scheduling tools is commonly required. Excellent communication, multitasking abilities, and adaptability are crucial soft skills that set top performers apart. These competencies ensure efficient program operations, effective support for teams, and smooth coordination of administrative tasks.

What are some common challenges faced by program support assistants in managing multiple tasks and priorities?

Program Support Assistants often juggle a wide range of responsibilities, from scheduling meetings and maintaining records to coordinating communication between departments. One common challenge is managing competing priorities and tight deadlines, especially when supporting multiple team members or projects simultaneously. Staying organized, proactively communicating about workload, and using digital tools for task management can help address these challenges. Additionally, flexibility and adaptability are important, as priorities may shift quickly based on organizational needs.

What is the difference between Program Support Assistant vs Administrative Assistant?

AspectProgram Support AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma; often similar educational requirements
Work EnvironmentGovernment agencies, non-profits, educational institutionsCorporate offices, government agencies, various industries
Job ResponsibilitiesSupporting program operations, coordinating activities, assisting with reportsManaging schedules, handling correspondence, organizing files
Employer & Industry UsageCommon in public sector and non-profit organizationsWidespread across industries including private and public sectors

The Program Support Assistant and Administrative Assistant roles share similarities in educational requirements and work environments. However, Program Support Assistants focus more on supporting specific programs and coordinating activities within organizations, especially in government and non-profit sectors. Administrative Assistants typically handle general office tasks across various industries. Both roles are essential for organizational operations but differ in scope and focus.

More about Program Support Assistant jobs

What cities near Palmer, MA are hiring for Program Support Assistant jobs?

Cities near Palmer, MA with the most Program Support Assistant job openings:

Program Support Assistant jobs near you
Infographic showing various Program Support Assistant job openings in Palmer, MA as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $46,226 per year, or $22.2 per hour.

Administrative Assistant, Northampton

Northampton, MA • On-site

Clinical & Support Options
Offices of Mental Health Practitioners • 501 - 1,000 employees
Learn more about Clinical & Support Optionsexternal

$34K - $38K/yr

Other

Medical, Dental, Retirement, PTO

Re-posted 29 days ago

Clinical & Support Options rating

9.3

Company rating: 9.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Administrative Assistant, Northampton
CSO is looking for an Administrative Assistant to join our team in Northampton.
Gain valuable experience as you work with our dynamic and professional clinical team! The Administrative Assistant is responsible for general reception, clerical and billing duties.
This is a Sunday-Thursday schedule.
Starting salary: $34,000-$38,000/year
As an Administrative Assistant:
You will:
  • Provide overall administrative and program support including dissemination of program materials and maintaining stock of forms, marketing and program calendar materials.
  • Answer incoming phone calls, direct caller or document to appropriate staff
  • Ensure proper staff person or department is notified in a timely manner upon a visitor's arrival and monitor to ensure visitor receives a response.
  • Respond to customer service issues, follow up customer service issues, and ensure customer issues are professionally resolved in a timely manner.
  • Maintain clerical support for documentation, administrative paperwork and data collection according to contract guidelines; ensure neat, accurate, and timely records in accordance with agency policies and procedures along with all regulatory bodies.
  • Update monthly newsletter and marketing materials including flyers and monthly calendar.
  • Support Director in the management of purchase requests, check requests, and petty cash reconciliation.
Your Background:
  • High School diploma or equivalent
  • Experience with demonstrated reception, typing, word processing and office skills
  • Excellent organizational and interpersonal skills
  • Detail orientated
Bilingual candidates are strongly encouraged to apply.
We also seek applicants who embody CSO's values by being:
  • Positive - maintaining resiliency and focusing on solutions
  • Respectful - collaborating and effectively communicating
  • Insightful - demonstrating self-awareness and effectively priority setting
  • Conscientious - taking accountability and applying feedback
What We Offer
At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:
  • Competitive salaries
  • Health and dental insurance
  • Generous paid time off
  • 403(b) retirement savings plan
  • Free CEUs and ongoing professional development through in-house training
  • Employee referral bonuses
  • Group-rate supplemental insurance options
  • A premier Employee Assistance Program
  • A flexible, supportive, and collaborative work environment

Why Join CSO?
For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.
When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.
Come grow with us and make a difference in the communities we serve!
A Great Place to Work
CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.
We invite you to learn more about CSO and discover what makes our organization a great place to build your career.
Professional Development
We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:
Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more
EOE/AA

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