Program Support Assistant Jobs in Lake Charles, LA

Job Summary:

As a key support pillar of our HR team, the Corporate Office - Human Resources Assistant is a rewarding role where you get to be the friendly face and helping hand behind the scenes of everything HR! In this position, you will champion our company missions by answering associate questions, maintaining confidential records, and providing essential support for payroll, benefits, and HRIS systems. You will collaborate closely with associates, managers, and the HR team to keep the department organized and running smoothly, while helping bring to life events like open enrollment, recognition programs, and training initiatives. If you love using discretion and attention to detail to support others, juggle a variety of tasks, and deliver top-notch service in a fast-paced environment, this role is the perfect place to grow your HR career!

A Day in the Life:  Corporate Office - Human Resources Assistant:

Although everyday is different, a typical morning starts with getting the HR office up and running — checking voicemail and email, answering the first phone calls of the day, and helping route associates to the right resource. You might greet someone stopping by with a question, reset a password for our HRIS platform or start pulling together paperwork for a new hire.

Mid-morning is often where the variety kicks in. You could be auditing an employee file, entering updates into the HRIS system, processing an ID badge, or sorting the day's mail and prepping outgoing correspondence. If an audit or event is coming up, you're likely pulling records or prepping materials for that too.

After lunch, the pace stays steady but shifts toward projects — reconciling and coding invoices, proofreading memos, approving recognitions, or helping put together materials for an upcoming training session or recognition event. You might field a call from an associate needing an employment verification, or help the HR team pull data for a request.
Late afternoon is for closing loops: finishing correspondence, filing the day's paperwork, running an errand or two, and making sure anything time-sensitive is handed off before you wrap up. No two days look exactly alike, but confidentiality, organization, and a helpful attitude carry through all of them.

The duties listed below are not intended nor should they be considered a complete list of responsibilities. Times may arise when additional responsibilities are given by management as business dictates. 

Administrative & Front Desk Support

• Compliance: Maintain familiarity with and adherence to Stine Policies and Procedures
• Phone Support: Answer incoming calls, address basic HR policy and procedure questions, direct calls to the appropriate team member and take messages
• Public Announcements:  Page over the PA system when necessary
• Mail & Correspondence:  Open, sort, scan and/or route incoming mail, answer correspondence and prepare outgoing mail
• Event Assistance:  Order and pickup supplies, decorate and/or coordinate events for department, location and company
• Travel:  Frequent travel within 30 miles or less, minimal travel for further distances

Records & Documentation

• Confidential Records: Compile, copy, sort, scan, import, export, and file confidential records.
• File Audits: Audit employee files upon hire and annually and as-needed
• Correspondence: Type, format, proofread, and edit letters, memos, and other documents from notes, meetings, or calls; print and/or mail at associate or management request
• Information Requests: Review files and records to respond to requests, including employment verifications, or forward requests to a third party as needed.
• Reporting: Compute, record, and proofread information such as records or reports; compile and prepare data as needed for HR or other departments.
• Invoicing: Prepare, reconcile, and code invoices

HR & Systems Support

• HRIS Support: Assist with entering changes and researching information within HRIS or benefits systems.
• ID Badges: Process company identification badges 
• General Support: Provide overall administrative support to the HR Department, store management and associates

Events & Training

• Recognition Programs: Assist with organizing, communicating, and administering employee recognition programs and awards.
• HR Events: Assist with organizing and setup of HR events, open enrollment preparations, job fairs, employee recognition parties, employee communications,  meetings and other unscheduled events
• Training Support: Assist with training, including setting up, constructing, or reprinting training materials.
• Travel Arrangements: Make or assist with travel arrangements when necessary
• Additional Duties: As given by the HR Director, HR staff, and/or Executive Staff