Program Support Assistant Jobs in Carrollton, GA

Date posted: August 12, 2026

Compensation: $50,000.00 - $55,000.00 per year

Job description:

One World Link

National Program Manager

Location: Field-based, Georgia

Unit: AmeriCorps — Employment Navigator (National Direct)

Reports to: VP National Service Programs

FLSA Status: Full-time, exempt, grant-funded

Position Description

The National Program Manager is a full-time, grant-funded position responsible for supervision of AmeriCorps members and partner sites within the Georgia region under OWL’s Employment Navigator AmeriCorps Program (National Direct). This role supports approximately 15 full-time AmeriCorps members across sites operated by Legacy Harvest Foundation and Workforce Empowerment Foundation, and ensures proper monitoring, reporting, and documentation. This is a highly professional position requiring the Program Manager to work independently across a territory, with excellent communication, time management, and organizational skills. This position reports directly to the VP National Service Programs.

Responsibilities

Member Management and Support

• Provide support and guidance to AmeriCorps members to ensure fidelity to the AmeriCorps program model;
• Adhere to federal AmeriCorps regulations through site visits, email, and phone communication and documentation
• Utilize sound human resource and inclusion practices to recruit, enroll, and retain member positions as detailed in the approved AmeriCorps grant
• Provide consistent support and guidance to AmeriCorps candidates from initial recruitment through onboarding
• Learn and consistently reiterate program requirements as outlined in the AmeriCorps Member Service Agreement
• Conduct mid-term and end-of-term performance evaluations with AmeriCorps members
• Assist in development of member and site supervisor handbooks, processes, and procedures as needed
• Assist in cultivating a safe, member-first experience throughout the service term

Member and Site Management

• Ensure member accountability to program expectations as outlined in the member handbook
• Ensure fidelity to the program model and quality member experiences
• Conduct regularly scheduled and unannounced visits with AmeriCorps partner sites weekly, within our locations in Georgia, Tennessee, Alabama, or Texas.
• Ensure proper training, support, and monitoring of each assigned partner site
• Ensure timely reporting of partner site challenges or concerns for immediate action
• Conduct bi-weekly AmeriCorps Member Check-In meetings
• Ensure member compliance with America Learns timekeeping expectations, including weekly timesheet submission and review
• Ensure monthly collection and submission of Impact Stories and member photos for reporting purposes

Member, Site, and Staff Training

• Assist in facilitating comprehensive member training to ensure members receive all required training, with appropriate documentation
• Assist in coordinating AmeriCorps Site Supervisor training quarterly and as needed by partner site
• Assist in organizing and preparing materials for AmeriCorps Orientation and ongoing professional development
• Attend all AmeriCorps member and staff training in professional attire and in a timely manner

Essential Qualifications

• Excellent communication (written and verbal) and interpersonal skills
• Ability to take direction and process feedback professionally
• Proven ability to document programmatic activities timely and assist others in doing so
• Experience managing multiple relationships and staff/member supervision
• Valid driver’s license and ability to travel regularly within Georgia
• Ability to follow verbal and written direction and complete tasks in a timely, professional manner
• Commitment to workforce development and economic opportunity program models
• Commitment to equity and inclusion
• Prior experience with AmeriCorps or another national service program (as staff or as a former member) preferred; familiarity with member service agreements, prohibited activities, and program compliance requirements is a strong plus
• Must successfully complete a National Service Criminal History Check (NSCHC) per 45 CFR §2540.201-207 prior to start

Position Performance Expectations & Benchmarks

• Successful recruitment of strong AmeriCorps Members at the start of the term
• 100% AmeriCorps Member retention across all sites for the entire program term
• Timely recruitment and replacement of any member who exits the program early
• Site visits to all AmeriCorps partner sites
• Timely reporting of any member or partner site concerns, challenges, or incidents
• Weekly submission of recruitment and onboarding updates during program startup
• Weekly submission of case notes documenting member and site supervisor interactions
• Weekly submission of the Year-to-Date Site Visit Tracker
• Weekly compliance with America Learns member timesheet submission and review
• Bi-weekly AmeriCorps Member Check-In meetings via video conference
• Monthly Partner Site Supervisor Check-In meeting, coordinated with the VP National Service Programs
• Monthly collection and submission of 4 Impact Stories, due by the 1st of each month
• Monthly collection and submission of AmeriCorps Member photos
• Consistent adherence to AmeriCorps state and federal regulations without exception or variance

Compensation

• Salary $50,000 - $55,000 annually (100% grant-funded, full-time, exempt);
• 401(k) retirement plan
• Health Insurance
• Paid time off
• Employee Assistance Program
• Training and supports
• Sick leave, including mental health days

To apply, please submit your interest, resume, and cover letter to lead@oneworldlink.org.

Benefits:

• 401(k)
• Employee assistance program
• Health insurance
• Paid time off

Work Location: Remote