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Program Operations Director Jobs in Vienna, VA (NOW HIRING)

NCARB

Manager, Programs: Operations

Washington, DC · Hybrid

$90K - $112K/yr

Exempt Direct Reports: Specialist, Programs: Outreach & Operations Salary Range:$90,000-$112,000 *Salary is dependent upon experience* Work Location Washington, DC Metro Area - HYBRID ( 2 days in ...

NCARB

Manager, Programs: Operations

Washington, DC · On-site

$90K - $112K/yr

Exempt Direct Reports: Specialist, Programs: Outreach & Operations Salary Range: $90,000-$112,000 *Salary is dependent upon experience* Work Location Washington, DC Metro Area - HYBRID ( 2 days in ...

CRi

Program Director

VA · On-site

The Program Director is responsible for ensuring the highest standards of care and overall ... Serve as financial stewards of operational input and output outside of simple expenses such as ...

Kid Power Inc

Assistant Program Director

Washington, DC · On-site

$68K - $72K/yr

The Assistant Program Director (APD) is a senior leadership role on Kid Power's Elementary Programs ... Co-lead operations, partner-pulse, program-health, and improvement meetings; document decisions and ...

Kid Power Inc

Assistant Program Director

Washington, DC · On-site

The Assistant Program Director (APD) is a senior leadership role on Kid Power's Elementary Programs ... Co-lead operations, partner-pulse, program-health, and improvement meetings; document decisions and ...

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All JobsProgram Operations JobsProgram Operations Director JobsProgram Operations Director Jobs in Vienna, VA

Program Operations Director information

See Vienna, VA salary details

$34.1K

$108.1K

$180.2K

How much do program operations director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for program operations director in Vienna, VA is $108,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,800.00 and $136,000.00 per year, depending on experience, location, and employer.

What does a Program Operations Director do?

A Program Operations Director oversees the daily operations and strategic management of programs within an organization. They ensure that programs are executed efficiently, meet organizational goals, and comply with relevant regulations and standards. Their responsibilities often include coordinating between departments, managing budgets, supervising staff, and evaluating program effectiveness. This role requires strong leadership, problem-solving, and communication skills to keep programs running smoothly and achieving desired outcomes.

What are the key skills and qualifications needed to thrive as a Program Operations Director, and why are they important?

To thrive as a Program Operations Director, you need strong leadership abilities, program management experience, and a background in business administration or a related field. Proficiency with project management software, data analysis tools, and relevant certifications like PMP are often important. Excellent communication, problem-solving, and organizational skills help you motivate teams and navigate complex operational challenges. These skills and qualities are critical for ensuring that programs run efficiently, achieve goals, and align with organizational strategy.

What are some common challenges a Program Operations Director faces in managing cross-functional teams?

A Program Operations Director often encounters challenges related to aligning priorities and communication across diverse departments such as finance, HR, and project management. Coordinating these groups requires strong organizational and interpersonal skills to ensure everyone is working towards shared objectives and deadlines. Additionally, adapting to shifting project scopes and managing resource constraints are frequent hurdles, making flexibility and problem-solving essential traits for success in this role.

What is the difference between Program Operations Director vs Program Manager?

AspectProgram Operations DirectorProgram Manager
ResponsibilitiesOversees multiple programs, strategic planning, and high-level operationsManages individual programs, project execution, and team coordination
Required CredentialsTypically requires a bachelor’s degree, often a master’s, with experience in operations or managementUsually requires a bachelor’s degree, with project management experience
Work EnvironmentExecutive-level setting, strategic planning, cross-department collaborationProject teams, day-to-day program execution, stakeholder communication
Industry UsageCommon in nonprofit, government, and corporate sectors for overseeing multiple initiativesUsed across industries for managing specific projects within programs

The Program Operations Director focuses on strategic oversight and managing multiple programs at a high level, while the Program Manager handles the execution of individual programs. Both roles require relevant experience and credentials, but the Director operates at a broader, more strategic level.

What job categories do people searching Program Operations Director jobs in Vienna, VA look for? The top searched job categories for Program Operations Director jobs in Vienna, VA are:
What cities near Vienna, VA are hiring for Program Operations Director jobs? Cities near Vienna, VA with the most Program Operations Director job openings:
Program Operations Director jobs near you
Infographic showing various Program Operations Director job openings in Vienna, VA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,079 per year, or $52 per hour.

Manager, Programs: Operations

NCARB

Washington, DC • Hybrid

$90K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Job Title:
Manager, Programs: Operations
Department:
Programs
Reports To:
Assistant Vice President, Programs: Outreach & Operations
FLSA Status:
Exempt
Direct Reports:
Specialist, Programs: Outreach & Operations
Salary Range:$90,000-$112,000
*Salary is dependent upon experience*
Work Location
Washington, DC Metro Area - HYBRID ( 2 days in-office)
About NCARB
The National Council of Architectural Registration Boards (NCARB) is a nonprofit organization made up of the architectural licensing boards of 55 U.S. states and territories. NCARB, in collaboration with licensing boards, facilitates the licensure and credentialing of architects to protect the health, safety, and welfare of the public. Learn more about NCARB and how we achieve our mission byclicking here.
About the Position
The Manager I, Programs: Operations supports the Assistant Vice President's leadership in the operations, implementation, outreach, and continuous improvement of NCARB programs, products, and services. Working collaboratively within the department and across the Council, this position leads and supports initiatives while contributing directly to day-to-day program and operational activities, enhancing program delivery and operational effectiveness, supporting strategic priorities, and advancing organizational objectives.
The Manager I is responsible for strategic and operational program planning, coordination, implementation, and continuous improvement; program administration, assessment delivery, exam security activities; vendor and contract management, stakeholder engagement, and issue resolution. As a subject matter expert on NCARB programs, the Manager I provides guidance and support to staff, customers, volunteers, allied organizations, vendors, Member Boards, and other stakeholders.
Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.
Open
  • Facilitate cooperation and teamwork throughout the organization. Example: Willingness to collaborate across the Council, as well as with department team members.

Responsive

  • Provides prompt, courteous, expert, respectful, and responsive customer service to internal and external stakeholders. Example: Consistent and timely communication with colleagues and NCARB customers.

Restless

  • Embrace change and continuously evaluate/improve programs, processes, and policies. Example: Open to the innovation and exploration of new processes and ideas that better serve the Council.

Core Responsibilities - Department Specific

Strategic Planning

  • Contribute to the development of annual and long-range departmental plans.
  • Contribute to the development and management of budgets and resource plans for assigned programs and initiatives.
  • Lead or participate in assigned department- and Council-wide strategic initiatives.
  • Engage with volunteers, vendors, consultants, and other experts to gather insights, share best practices, and inform planning and decision-making.
  • Conduct research and analyze program operations, customer experience, assessment delivery, and exam security data to identify trends, findings, and opportunities for improvement.
  • Evaluate emerging technologies, industry trends, risks, and opportunities; contribute to the implementation of related changes to technology, policies, procedures, and operational practices.

Program Operations & Management

  • Supervise assigned staff, including work planning, performance management, coaching, and professional development.
  • Contribute to the development and management of work plans to support program goals and objectives.
  • Keep supervisor informed of program and project status, progress, risks, and significant issues.
  • Lead the coordination of activities across programs and functional areas to support the implementation of initiatives and organizational priorities.
  • Contribute to the development, implementation, and enhancement of policies, procedures, systems, and operational practices.
  • Create and utilize reports, dashboards, and performance metrics to evaluate outcomes and identify improvement opportunities.
  • Manage assessment delivery activities, including administration, accommodations, policy compliance, and issue resolution.
  • Manage exam security activities, including security monitoring, investigations, and intellectual property protection.
  • Develop and maintain program-related resources, documentation, and standard operating procedures (SOPs).
  • Maintain comprehensive knowledge of NCARB programs, products, services, policies, and requirements.
  • Maintain expertise in service standards, operational requirements, and the systems and technologies used to support assigned programs and services.
  • Support team and departmental priorities by providing assistance across programs and functional areas as needed.

Stakeholder Engagement & Communications

  • Serve as a subject matter expert on NCARB programs and deliver internal and external training, outreach, and stakeholder engagement activities.
  • Contribute to the development of training, outreach materials, stakeholder resources, and program communications that translate complex information and support diverse audiences.
  • Partner with other departments to provide program expertise and support customers, Member Boards, volunteers, and other stakeholders.
  • Respond to and resolve escalated customer and Member Board concerns in a professional and timely manner; seek guidance on complex issues as needed.
  • Serve as staff liaison to assigned committees, task forces, and workgroups.

Vendor & Contract Management

  • Serve as the primary point of contact for vendors and consultants; act as a liaison between vendors and internal stakeholders to support NCARB programs and services.
  • Develop and maintain productive relationships with vendors and consultants.
  • Manage contract administration and monitor compliance with contractual requirements, service standards, and program expectations; implement corrective actions as needed.
  • Implement improvements to vendor and consultant performance and service delivery based on program needs and established expectations.
Qualifications
Please submit a cover letter expressing your interest in the position (required).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree, or an equivalent combination of substantial related experience, training, and education.
  • One or more years of leadership experience managing people and projects or leading cross-functional teams.
  • Strong verbal and written communication skills, including the ability to provide high-quality customer service, deliver presentations, and adapt messaging for diverse audiences.
  • Demonstrated proficiency with technology and a broad range of software applications, including Microsoft Office and Adobe PDF applications.
  • Ability to quickly learn, adapt to, and effectively apply new technologies, systems, processes, policies, and practices.
  • Proven ability to coordinate and manage multiple initiatives, projects, processes, and competing priorities simultaneously while maintaining accuracy and attention to detail.
  • Understanding of basic statistical concepts and the ability to analyze and interpret quantitative and qualitative data, identify trends, and support data-informed decision-making.
  • Demonstrated ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities and outcomes.
  • Experience overseeing vendor and consultant relationships, including contract administration and performance management.
  • Experience applying Agile principles and practices to project and program management preferred.
  • Ability to travel up to 15% of the time annually, including weekends and occasional work outside standard business hours.
  • Candidates who are architects must hold a current license in at least one NCARB jurisdiction and meet all NCARB certification requirements.

Benefits
NCARB's employees enjoy a comprehensive set of benefits that include strong support for health and wellness, some nice perks, and professional development.

Some highlights include:

  • Competitive pay
  • Medical, vision, and dental Benefits
  • Paid parental leave
  • Life and disability insurance
  • 401k
  • Tuition assistance
  • All-staff outings and retreats
  • Full access to LinkedIn Learning, supporting self-directed/curated professional development
Employment Type: Full-Time

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