Program Operations Director Jobs in Baltimore, MD

Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state and territorial affiliates and more than seven million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change.

The Senior Operations Coordinator is part of NWF’s Program Operations team and handles administrative tasks for the various Program and Advocacy teams, as well as office-based duties based in Annapolis, MD or Denver, CO. The Senior Operations Coordinator provides day-to-day support, assisting the operations managers with financial/administrative procedures, technology systems oversight and management, internal communications for the team, and inspiring a team environment and culture that advances NWF core values and commitment to diversity, equity, inclusion, and justice. The successful candidate will be a self-starter who cares about detail, is motivated to organize and create structure, and embodies NWF values (below).

The position is matrixed, cutting across all Program Operations teams, reporting directly to one Senior Director of Program Operations but and working collaboratively with the Program Ops leadership team and several operations managers. This position will also work closely with other support departments of the organization including (but not limited to) Finance, Philanthropy, Legal, Human Resources, and Accounts Payable.

Key Responsibilities

• Act as the right hand to Operations Managers and serve as the go-to person on the assigned program team to assist with questions regarding logistics, contract and procurement compliance, expense reimbursements and other operational tasks.
• Coordinate administrative processes and tasks (e.g., contracts, grant agreements, reports, financials) by preparing checklists, securing appropriate approvals, monitoring financials and managing tasks to deadlines.
• Review documents and reports for accuracy and to ensure compliance with funder requirements and internal policy.
• Assure payments to vendors, process gifts from funders, and manage staff expenses.
• Work with the appropriate internal teams to meet workplace needs, e.g., office supplies, software requests, equipment, etc.
• Provide operational support as needed, including coordinating logistics for meetings, organizing and developing support materials (e.g., agendas, presentations, and background information), managing room reservations, producing meeting notes and actions items, drafting communications, and maintaining electronic files
• Work with IT Department to maintain office and staff technology and infrastructure. 
• Take primary responsibility for the maintenance and atmosphere of the assigned physical office space, inclusive of administrative supplies and equipment. 
• Support hiring, onboarding, professional development, and retention processes, ensuring equity is at the forefront.
• Work independently to track, complete, and follow up on assigned tasks. Proactively seek work and ways to contribute to the team, brainstorming with team members to solve problems and find solutions to administrative issues.

Qualifications

• Bachelor's degree or equivalent years of experience in a relevant field (e.g., business administration, finance, etc.) plus two additional years of experience coordinating operations
• Strong interpersonal and communication skills, both verbal and written
• Ability to manage multiple tasks at once to meet deadlines, working both in a team environment and independently
• Able to exercise independent judgment after the initial onboarding period
• Strong organizational skills and attention to detail
• working knowledge of Microsoft Excel and other Microsoft Office Suite applications
• Ability to contribute to the diversity, equity and inclusion initiatives set forth by the National Wildlife Federation.

NWF Values

Your actions are expected to reflect the staff values of the National Wildlife Federation: collaboration, mindfulness, empowerment, inclusivity, and mission focus.  Your competencies should include:

• Being motivated by values of equity and responsibility to those most marginalized
• Consistently bringing a high level of empathy and social skills to work and interpersonal interactions
• Being committed to deepening an environmental justice approach in policy priorities, program development and partner engagement
• Actively seeks feedback, direction, and guidance from all team members and keeps staff informed of decisions that impact them
• Being dedicated to advancing NWF’s internal equity transformation and compelling partners and allies to incorporate equity into their work
• Passion for and commitment to NWF's mission

Travel Requirements

Approximately 2-3 times per year; 2-4 nights per trip.

Location and Work Mode

The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee is expected to work fully either from Annapolis, MD or Denver, CO. A hybrid work-mode will be considered for the ideal candidate, in alignment with supervisor and further addressed in the staff member’s work agreement.

Compensation and Benefits

The salary range for this position is $55,000-$62,000, commensurate with experience.

We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America’s best small employers!  We value work-life balance and a family-friendly atmosphere with flexible scheduling.  We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting.  We offer benefits so you feel restored and fueled through the day and week.

We offer these supports to help manage your mental, emotional, and physical health: 

• Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member – including pets), and 11 holidays
• We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family.
• Up to 16 weeks of fully paid Family and Medical Leave
• Low-cost health, dental, and vision insurance options – all outpatient mental health is covered at in-network rates
• Therapist available at no cost
• Pet insurance and discount perk program
• Annual wellbeing allowance

In addition to your salary, we offer the following supports to your personal finances:

• Retirement plan with immediate match and vesting
• Annual year end retirement contribution
• Tuition Reimbursement
• Adoption and Surrogacy assistance
• Pet adoption stipend
• Student Loan management

Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers.

Application:

Applications will be reviewed on a rolling basis.  Candidates should submit a cover letter and resume. NWF is an equal opportunity employer, and all qualified applicants will receive consideration for employment with regard to any classes or characteristics protected by law.

For more information on our recruiting process, please review our Careers page: https://www.nwf.org/About-Us/Careers 

We recognize that people come with a wealth of knowledge and talent beyond just the technical requirements of a job. Your experience, which may include paid and unpaid work, including volunteer work, helps build the competencies and knowledge that translates to our openings. Whether you’re new to the field, returning to work after a gap in your employment, or are taking the next step in your career path, if you believe you could excel in this role we encourage you to apply! Diversity of experience and skills combined with passion is a key to innovation and a culture of excellence. To be eligible for this role you must be a U.S. citizen or have valid work authorization to work in the U.S.

Please let us know if you require accommodations during the application or interview process by reaching us at hrhelp@nwf.org  or 703-438-6244.

If selected for this position, a background check will be conducted.