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Program Operations Director Jobs in Baltimore, MD

NEWPSYCH LC

Program Director

Columbia, MD · On-site

The Program Director has direct oversight of the assigned site's program's operations. This position will lead and direct all quality management activities, assist with community collaboration, and ...

NEWPSYCH LC

Program Director

Columbia, MD · On-site

The Program Director has direct oversight of the assigned site's program's operations. This position will lead and direct all quality management activities, assist with community collaboration, and ...

Baltimore Safe Haven

Program Director

Baltimore, MD

Job Title Program Management (40%) Oversee daily operations of various programs, including health and wellness centers, transitional housing, youth housing, harm reduction, and HIV testing. Oversee ...

Baltimore Safe Haven

Program Director

Baltimore, MD · On-site

Oversee daily operations of various programs, including health and wellness centers, transitional housing, youth housing, harm reduction, and HIV testing. * Oversee peer counseling, resource ...

Anchor Home

DDA Program Director

Baltimore, MD · On-site

Program Director Anchor Home is a dynamic, fast-growing human services organization in Baltimore ... Program Operations, People Management & Service Excellence * Oversee daily operations and ...

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Program Operations Director information

See Baltimore, MD salary details

$33.8K

$107K

$178.4K

How much do program operations director jobs pay per year?

As of Jun 3, 2026, the average yearly pay for program operations director in Baltimore, MD is $106,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $134,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Program Operations Director, and why are they important?

To thrive as a Program Operations Director, you need strong leadership abilities, program management experience, and a background in business administration or a related field. Proficiency with project management software, data analysis tools, and relevant certifications like PMP are often important. Excellent communication, problem-solving, and organizational skills help you motivate teams and navigate complex operational challenges. These skills and qualities are critical for ensuring that programs run efficiently, achieve goals, and align with organizational strategy.

What are some common challenges a Program Operations Director faces in managing cross-functional teams?

A Program Operations Director often encounters challenges related to aligning priorities and communication across diverse departments such as finance, HR, and project management. Coordinating these groups requires strong organizational and interpersonal skills to ensure everyone is working towards shared objectives and deadlines. Additionally, adapting to shifting project scopes and managing resource constraints are frequent hurdles, making flexibility and problem-solving essential traits for success in this role.

What does a Program Operations Director do?

A Program Operations Director oversees the daily operations and strategic management of programs within an organization. They ensure that programs are executed efficiently, meet organizational goals, and comply with relevant regulations and standards. Their responsibilities often include coordinating between departments, managing budgets, supervising staff, and evaluating program effectiveness. This role requires strong leadership, problem-solving, and communication skills to keep programs running smoothly and achieving desired outcomes.

What is the difference between Program Operations Director vs Program Manager?

AspectProgram Operations DirectorProgram Manager
ResponsibilitiesOversees multiple programs, strategic planning, and high-level operationsManages individual programs, project execution, and team coordination
Required CredentialsTypically requires a bachelor’s degree, often a master’s, with experience in operations or managementUsually requires a bachelor’s degree, with project management experience
Work EnvironmentExecutive-level setting, strategic planning, cross-department collaborationProject teams, day-to-day program execution, stakeholder communication
Industry UsageCommon in nonprofit, government, and corporate sectors for overseeing multiple initiativesUsed across industries for managing specific projects within programs

The Program Operations Director focuses on strategic oversight and managing multiple programs at a high level, while the Program Manager handles the execution of individual programs. Both roles require relevant experience and credentials, but the Director operates at a broader, more strategic level.

What are the most commonly searched types of Program Operations jobs in Baltimore, MD? The most popular types of Program Operations jobs in Baltimore, MD are:
Program Operations Director jobs near you
Director of Program Operations

Director of Program Operations

Verbal Beginnings

Columbia, MD • On-site

$110K - $120K/yr

Full-time

Posted 17 days ago

Verbal Beginnings rating

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Overview
About Us
Verbal Beginnings is here to make a difference and give every child a chance. Our philosophy of changing lives and commitment to our core values has been the driving force that has allowed us to make an impact for an entire decade. It's the same commitment to care with an expanding footprint that allows us to serve even more amazing kiddos and their families than ever before!
Our Mission: Changing lives. One child at a time. One professional at a time.
Summary:
The Director of Program Operations (DPO) position is an administrative leadership position that provides administrative oversight to the Clinical Director of Developmental Programs, Developmental Programs Coordinator, Clinical Supervisors, ABA Technicians, and clients in the Social Beginnings and Bridge programs. Each program location consists of designated clients, ABA Technicians, and Clinical Supervisors. The role of the DPO is to oversee the growth, expansion, and financial health of both the Social Beginnings and Bridge programs. The DPO ensures Developmental Programs functions as a financially healthy, culturally aligned, and clinically integrated business unit. The DPO is responsible for implementing strategic initiatives, monitoring KPIs, leading expansion or improvement efforts, and serving as the primary liaison between the program's operators and the executive team. The DPO works closely with the Co-CEO's and the program's Clinical Supervisors to facilitate the ongoing operations of the programs.
Position Type/Expected Hours of Work
This is a full-time exempt position, and hours of work and days are variable between Monday through Friday 7:30am to 7:30pm.
Responsibilities
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Provide direct supervision to the Clinical Director of Developmental Programs & the Developmental Programs Coordinator.
  • Monitor and manage program-level KPIs, including census, utilization, engagement scores, and financial performance.
  • Travel to and participate in marketing events for the Social Beginnings and Bridge programs
  • Other responsibilities:
    1. Collaboration with the administrative team to complete administrative duties, including but not limited to: organizing client billing, creating information sheets and handbooks, confirming and obtaining contracts with SB locations, and booking in-house events for camp.
  • Partner with the CFO and clinical and operational leadership to ensure budget adherence and profitability of each center.
  • Drive consistency in program operations through oversight of SOP implementation, tools, and systems (CRM, EMR, HRIS, etc.).
  • Develop and execute strategies for expansions, or reorgs in alignment with strategic growth goals.
  • Monitor program culture audits, client outcomes, and employee satisfaction to ensure alignment with organizational values.
  • Facilitate ongoing leadership training and coordination with the Learning & Development team.
  • Serve as the operational point person between centers and internal departments, including Clinical, HR, Family Financial Services, Talent Acquisition, and Facilities.
  • Ensure compliance with all health, safety, and operational policies across centers.
  • Provide guidance to Clinical and Operational Leaders on implementation and enforcement of disciplinary action, resignations, and employee relations in collaboration with HR.
  • Proactively identify operational risks and lead corrective action planning.
  • Comply with all company policies as outlined in the Employment Agreement and Handbook.

Qualifications
Required Education and Experience
  • Completion of a Masters Degree, preferably in Applied Behavior Analysis or relevant field such as Healthcare Administration. Education may be substituted for additional relevant experience.
  • 5-10 years of healthcare leadership experience, preferably leading operations in a complex healthcare environment overseeing clinical operations.

Verbal Beginnings' personnel policies, procedures, and practices prohibit discrimination on the basis of race, color, religious creed, disability, ancestry, national origin, age, or sex. Verbal Beginnings' employment opportunities are provided for applicants with disabilities and reasonable accommodation(s) are made to meet the physical or mental limitations of qualified applicants or employees.
Salary Range
USD $110,000.00 - USD $120,000.00 /Yr.

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