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Program Operations Director Jobs in Baltimore, MD

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Center Administrative Director

Bowie, MD · On-site

$75K - $85K/yr

We're looking for a dynamic and results-driven Center Operations Director - ABA Services (Non ... Employee Assistance Programs * Salary Range: $75,000-$85,000 base salary + bonus opportunity You ...

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All JobsProgram Operations JobsProgram Operations Director JobsProgram Operations Director Jobs in Baltimore, MD

Program Operations Director information

See Baltimore, MD salary details

$33.8K

$107K

$178.4K

How much do program operations director jobs pay per year?

As of Aug 10, 2026, the average yearly pay for program operations director in Baltimore, MD is $106,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $134,600.00 per year, depending on experience, location, and employer.

What does a Program Operations Director do?

A Program Operations Director oversees the daily operations and strategic management of programs within an organization. They ensure that programs are executed efficiently, meet organizational goals, and comply with relevant regulations and standards. Their responsibilities often include coordinating between departments, managing budgets, supervising staff, and evaluating program effectiveness. This role requires strong leadership, problem-solving, and communication skills to keep programs running smoothly and achieving desired outcomes.

What are the key skills and qualifications needed to thrive as a Program Operations Director, and why are they important?

To thrive as a Program Operations Director, you need strong leadership abilities, program management experience, and a background in business administration or a related field. Proficiency with project management software, data analysis tools, and relevant certifications like PMP are often important. Excellent communication, problem-solving, and organizational skills help you motivate teams and navigate complex operational challenges. These skills and qualities are critical for ensuring that programs run efficiently, achieve goals, and align with organizational strategy.

What are some common challenges a Program Operations Director faces in managing cross-functional teams?

A Program Operations Director often encounters challenges related to aligning priorities and communication across diverse departments such as finance, HR, and project management. Coordinating these groups requires strong organizational and interpersonal skills to ensure everyone is working towards shared objectives and deadlines. Additionally, adapting to shifting project scopes and managing resource constraints are frequent hurdles, making flexibility and problem-solving essential traits for success in this role.

What is the difference between Program Operations Director vs Program Manager?

AspectProgram Operations DirectorProgram Manager
ResponsibilitiesOversees multiple programs, strategic planning, and high-level operationsManages individual programs, project execution, and team coordination
Required CredentialsTypically requires a bachelor’s degree, often a master’s, with experience in operations or managementUsually requires a bachelor’s degree, with project management experience
Work EnvironmentExecutive-level setting, strategic planning, cross-department collaborationProject teams, day-to-day program execution, stakeholder communication
Industry UsageCommon in nonprofit, government, and corporate sectors for overseeing multiple initiativesUsed across industries for managing specific projects within programs

The Program Operations Director focuses on strategic oversight and managing multiple programs at a high level, while the Program Manager handles the execution of individual programs. Both roles require relevant experience and credentials, but the Director operates at a broader, more strategic level.

What are popular job titles related to Program Operations Director jobs in Baltimore, MD? For Program Operations Director jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Program Operations Director jobs in Baltimore, MD look for? The top searched job categories for Program Operations Director jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Program Operations Director jobs? Cities near Baltimore, MD with the most Program Operations Director job openings:
Program Operations Director jobs near you
Infographic showing various Program Operations Director job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $106,995 per year, or $51.4 per hour.

Executive Director, Strategy & Operations, Comcast Government Services

Comcast

Baltimore, MD

Full-time

Posted 16 days ago

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Executive Director, Strategy & Operations will lead the Strategy & Operations organization for Comcast Government Services (CGS), serving as a key member of the Federal leadership team responsible for driving operational excellence, business planning, growth enablement, customer portfolio management, and execution governance across the business. This leader will oversee critical functions including Sales Enablement, Market Development, Base Management, Program Operations, Sales Support, and strategic margin optimization initiatives.
Partnering closely with Sales, Engineering, Contract Management, Security, Finance, IT, and Corporate stakeholders, the Executive Director will ensure alignment between strategic priorities and operational execution while driving scalability, customer retention, financial performance, and business growth. The role is responsible for establishing the operational framework, governance processes, performance metrics, and organizational capabilities necessary to support Comcast Government Services' continued expansion within the Federal market.
This leader will oversee a multi-functional organization focused on improving sales effectiveness, customer lifecycle management, operational readiness, program execution, account governance, and continuous process improvement. The successful candidate will bring a strong blend of strategic leadership, operational rigor, and cross-functional collaboration to drive measurable business outcomes and enhance the overall performance of the Federal business.
An existing Federal Government security clearance is preferred. Candidates must be U.S. Citizens with the ability to obtain and maintain a government security clearance.

Job Description

Responsibilities:

  • Develop and execute the strategic and operational roadmap for Comcast Government Services, ensuring alignment between business priorities, organizational capabilities, and growth objectives.

  • Lead a multi-disciplinary organization responsible for Sales Enablement, Market Development, Base Management, Program Operations, Sales Support, and customer lifecycle management functions.

  • Drive operational excellence through effective governance, performance management, forecasting, planning, and execution oversight across the Federal business.

  • Establish and monitor key performance indicators, dashboards, operational metrics, and governance processes that support informed decision-making and continuous improvement.

  • Oversee customer portfolio management, renewal readiness, account governance, operational reporting, and business planning activities to maximize customer retention and long-term growth.

  • Partner closely with Federal Sales leadership to improve opportunity readiness, sales effectiveness, customer experience, and execution discipline throughout the customer lifecycle.

  • Lead strategic initiatives focused on scalability, process standardization, organizational effectiveness, and margin optimization, including on-net migration programs and other operational transformation efforts.

  • Ensure operational priorities are balanced against customer needs, financial objectives, and overall business performance goals.

  • Collaborate with internal and external stakeholders to identify risks, resolve complex business challenges, and drive successful outcomes.

  • Provide executive oversight for order intake, operational readiness, customer onboarding, project governance, service implementation support, and program execution activities.

  • Build strong partnerships across Sales, Engineering, Finance, Security, IT, Contract Management, and Corporate organizations to support strategic business objectives.

  • Lead, coach, and develop leaders and team members across multiple functional disciplines, fostering accountability, collaboration, and high performance.

  • Exercise sound judgment and strategic decision-making on matters of significant business impact.

  • Perform other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.

  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

  • Win as a team make big things happen by working together and being open to new ideas.

  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

  • Drive results and growth.

  • Support a culture of inclusion in how you work and lead.

  • Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Objectives, Leadership, Operational Execution, Performance Measurement, Strategic Objectives

Compensation

Virginia Pay Range: $209,718.68 - $314,578.02This job can be performed in Maryland with a Pay Range of $191,482.27 - $314,578.02Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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