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Program Operations Director Jobs in Baltimore, MD

Anchor Home, Inc.

DDA Program Director

Timonium, MD · On-site

Position Overview The Program Director plays a critical leadership role in ensuring that every ... Program Operations, People Management & Service Excellence * Oversee daily operations and ...

Anchor Home, Inc.

Director of Operations

Timonium, MD · On-site

Our programs include Residential Services, Community Development Services, and Personal Support. At ... Position Overview The Director of Operations plays a critical leadership role in ensuring that ...

ceiwc

Director of Sales Operation

Towson, MD · On-site

The Director of Sales Operations plays a pivotal role in advancing Chesapeake's growth strategy ... incentive programs, co-marketing initiatives, and distribution strategies that enhance partner ...

NWF

Senior Operations Coordinator

Annapolis, MD · On-site

The position is matrixed, cutting across all Program Operations teams, reporting directly to one Senior Director of Program Operations but and working collaboratively with the Program Ops leadership ...

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Program Operations Director information

See Baltimore, MD salary details

$33.8K

$107K

$178.4K

How much do program operations director jobs pay per year?

As of Jun 5, 2026, the average yearly pay for program operations director in Baltimore, MD is $106,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $134,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Program Operations Director, and why are they important?

To thrive as a Program Operations Director, you need strong leadership abilities, program management experience, and a background in business administration or a related field. Proficiency with project management software, data analysis tools, and relevant certifications like PMP are often important. Excellent communication, problem-solving, and organizational skills help you motivate teams and navigate complex operational challenges. These skills and qualities are critical for ensuring that programs run efficiently, achieve goals, and align with organizational strategy.

What are some common challenges a Program Operations Director faces in managing cross-functional teams?

A Program Operations Director often encounters challenges related to aligning priorities and communication across diverse departments such as finance, HR, and project management. Coordinating these groups requires strong organizational and interpersonal skills to ensure everyone is working towards shared objectives and deadlines. Additionally, adapting to shifting project scopes and managing resource constraints are frequent hurdles, making flexibility and problem-solving essential traits for success in this role.

What does a Program Operations Director do?

A Program Operations Director oversees the daily operations and strategic management of programs within an organization. They ensure that programs are executed efficiently, meet organizational goals, and comply with relevant regulations and standards. Their responsibilities often include coordinating between departments, managing budgets, supervising staff, and evaluating program effectiveness. This role requires strong leadership, problem-solving, and communication skills to keep programs running smoothly and achieving desired outcomes.

What is the difference between Program Operations Director vs Program Manager?

AspectProgram Operations DirectorProgram Manager
ResponsibilitiesOversees multiple programs, strategic planning, and high-level operationsManages individual programs, project execution, and team coordination
Required CredentialsTypically requires a bachelor’s degree, often a master’s, with experience in operations or managementUsually requires a bachelor’s degree, with project management experience
Work EnvironmentExecutive-level setting, strategic planning, cross-department collaborationProject teams, day-to-day program execution, stakeholder communication
Industry UsageCommon in nonprofit, government, and corporate sectors for overseeing multiple initiativesUsed across industries for managing specific projects within programs

The Program Operations Director focuses on strategic oversight and managing multiple programs at a high level, while the Program Manager handles the execution of individual programs. Both roles require relevant experience and credentials, but the Director operates at a broader, more strategic level.

What are the most commonly searched types of Program Operations jobs in Baltimore, MD? The most popular types of Program Operations jobs in Baltimore, MD are:
Program Operations Director jobs near you

DDA Program Director

Anchor Home, Inc.

Timonium, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Anchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to delivering best-in-class services and experiences to individuals with intellectual and developmental disabilities. Anchor Home prides itself on providing exceptional person-centered services designed around the people we serve. Our programs include Residential Services, Community Development Services, and Personal Support.
At Anchor Home, we champion diversity and innovation. We are professionals from various backgrounds, experiences, cultures, and walks of life, coming together to make a difference in the lives of the people we serve.
Position Overview
The Program Director plays a critical leadership role in ensuring that every individual we support receives the highest standard of care and services. As the strategic partner to the COO and primary internal advocate for the people we support, this leader drives quality and compliance across all programs, including Residential, Day, and Personal Supports, while promoting person-centered practices and building trusted partnerships with families, guardians, and external stakeholders.
This position directly supervises Program Managers and works collaboratively across departments to advance our mission, vision, and values.
Program Operations, People Management & Service Excellence
  • Oversee daily operations and performance across all programs (Residential, Day, Personal Supports, etc.).
  • Monitor and drive key program performance metrics (quality, staffing, incidents, compliance).
  • Hold Program Managers accountable through structured performance reviews and scorecards.
  • Develop and implement training programs to enhance staff skills, knowledge, and leadership capabilities.
  • Identify growth opportunities for team members, supporting career development and succession planning.
  • Lead corrective action plans and performance improvement initiatives.
  • Supervise, coach, and mentor Program Managers to cultivate high-performing teams and a culture of accountability and continuous improvement.

Strategic Initiatives & Growth
  • Serve as the COO's proxy in internal operational matters and partner with the COO to lead cross-department initiatives.
  • Facilitate leadership meetings and standing committee meetings and ensure follow-through on action items.
  • Drive accountability across the leadership team.
  • Identify emerging risks and bring forward proactive solutions.
  • Support organizational growth initiatives and new program launches

Stakeholder Engagement
  • Build strong, transparent, and trusting relationships with families, guardians, and legal representatives.
  • Serve as the point of escalation for family concerns, ensuring timely, empathetic, and effective resolutions.
  • Collaborate with interdisciplinary teams, regulatory bodies, and community partners to advance quality outcomes.

Compliance & Documentation
  • Ensure adherence to all licensing, Medicaid waiver, and DDA regulations, policies, and procedures.
  • Oversee the timely and accurate completion of required documentation and other required program documentation in the electronic health records system.
  • Lead quality assurance efforts across all programs, ensuring compliance with regulatory, accreditation, and internal standards.
  • Conduct regular site visits, audits, and quality reviews to identify strengths and opportunities for improvement.
  • Identify root causes, implement corrective actions, develop preventive measures, and track follow-up to ensure sustainable quality improvements.
  • Monitor outcomes and champion person-centered best practices that respect each individual's rights, dignity, and preferences.

Qualifications
  • Bachelor's degree in Business Administration, Human Services, Education, Social Work, Psychology, or related field (Master's preferred)
  • 6+ years of experience in intellectual and developmental disability (IDD) services, including 3+ years in a leadership or multi-program management role
  • Exceptional interpersonal, communication, and conflict resolution skills
  • Proven ability to build relationships with families, staff, and external partners
  • Strong analytical, organizational, and problem-solving abilities

Job Type: Full-time
Benefits:
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Work Location: In person

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