Program Manager Jobs in Lincoln, NH (NOW HIRING)

Description

Assist the Program Manager with all aspects of the residence to ensure proper care of the clients at all times and ensure direct care staff are supported. Reports to the Program Manager. 

Essential Duties

This position includes, but is not limited to, the following essential functions:

• Support the daily operations of the residential program
• Must be able to model a positive, respectful, accepting, and enthusiastic attitude 
• Mentor and coach staff to problem solve concerns through positive and professional communication.
• Mentor staff to ensure high -quality, person- center care of our clients. 
• Assist in providing front-office support by answering phones, greeting guests and vendors, and facilitating communication between staff, residents, and outside entities as needed
• Assist with the creation and implementation of Residential Care Plans as well as timed reviews.
• Assist with compliance, documentation and reporting to meet state and agency standards.
• Ensure the home complies with all state regulations and participate in any state inspections.
• Assist the Program Manager in maintaining compliance with all applicable state regulations and licensing requirements and participate in state inspections as needed.
• Assist with ensuring staff complete the required documentation and the trainings needed.
• Assist with staff schedule and all staff coverage decisions.
• Participate in on-call rotation and help maintain a stable, safe and therapeutic environment.
• Properly document all activities, meetings and occurrences with both staff and residents in a timely manner.
• Collaborate with physicians, nurses and pharmacies to ensure all medications are properly documented, procured and administered.
• Assist with house meetings and offer guidance to staff.
• Assist with communication with family members as directed by Supervisor.
• Participate in organizational meetings, special projects, and other related duties for the organization.
• Help Program Manager with scheduling and interviewing of potential candidates. 
• Assist Program Manager with employee relations, and properly documenting employee concerns.
• Coordinate  with clinical and medical providers, families, and community partners to meet the holistic needs of each resident. 
• Ensure all dietary needs for each client are in concurrence with physician orders.
• Step into leadership roles when the Program Manager is unavailable.
• Serve as the Program Manager's designee during absences and assist with operational oversight as delegated.
• Support the onboarding, training, and mentoring of new employees to ensure they are prepared to perform their duties successfully. 
• Reinforce staff compliance with required trainings, certifications, policies, and documentation requirements and follow up with staff as directed by the Program Manager. 
• Provide coaching and guidance to staff and assist the Program Manager with performance management, documentation of performance concerns, and employee development efforts.
• Regular and consistent attendance at the work location as per an established schedule. 
• Attends and provides input of all required staff orientations, staff meetings.  Completes all required training functions in a successful and timely manner 
• Complies and is aware of all HIPAA (Health Insurance Portability and Accountability Act) regulations that are required in this job   
• Abides by all Company policies. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements and without discrimination 
• Complete other duties that may be assigned 

To perform the Assistant Program Manager job successfully, the individual must be able to perform each essential responsibility satisfactorily.  

Required Physical Demands and Working Conditions 

These physical demands and working conditions represent the requirements necessary for an employee to successfully perform the essential functions of the job.? Reasonable accommodation may be provided upon request to enable people with disabilities to perform the described essential functions of this job.  While performing the responsibilities of this job:   

Noise level in the work environment is usually quiet to moderate.  Must communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.  Must observe details at close range.  Must be able to remain in a stationary position approximately 50% of the time.  Occasionally moves about inside the office to access office equipment.  Constantly operates a computer and other office equipment such as a calculator and printer.  

Work requires occasional weekend and/or evening work based upon the needs of the business. Must be able to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. The employee must be able to travel between locations and occasionally attend seminars which may require an overnight stay. 

Reasonable accommodation may be made to enable individuals to perform the essential functions of the position. 

Requirements

To perform this job successfully, the individual must have the following experience and attributes:?? 

• Bachelor's Degree in a human service-related field. 
• A minimum of 2 years' experience in the human services field. 
• Associates Degree in a human services-related field OR minimum of 2 years' experience in human services, behavioral health, developmental disabilities, substance use treatment, residential services, or a related field.
• A Chauffer's license or State equivalent; ability to maintain a driving record acceptable according to the guidelines established by the company insurer.
• Must have the ability to respond to crisis situations and be on-call for the program to maintain a flexible schedule.
• Working knowledge and experience in the provision of a variety of service modalities to meet the needs of the population served with emphasis on knowledge of evidence-based practices. 
• Must be able to safely assist residents during emergencies and evacuations.
• Help develop others to become more effective through strengths, expectations, and coaching.
• Embrace change and set goals that align with the company's vision.
• Encourage and inspire others through positivity, vision, confidence, challenges, and recognition. 
• Able to gather and evaluate information that leads to effective decisions.
• Provide clear communication and share information regularly and concisely.
• Holds themselves accountable for their performance. 
• Strong interpersonal skills: ability to build relationships both within and outside the organization. 
• Creative view of sourcing, with a desire to utilize technology as a recruiting tool.
• Ability to organize and prioritize multiple tasks, while maintaining a results-oriented mindset without compromising quality or service.
• Quickly learn new software and navigate the internet with ease.
• Communicate effectively and efficiently through verbal and written correspondence.
• Ability to work independently as well as part of a team.
• Bring a positive attitude and team player mentality.
• Detail oriented and intuition for culture fit while interviewing candidates.
• Strong initiative, solid judgment, and strong problem-solving skills.
• Ability to maintain confidentiality and a professional demeanor.