Program Manager Process Improvement Jobs in Miami, FL

The Manager of Crew Productivity & Process Improvement is a strategic leader responsible for optimizing crew performance, improving operational efficiency, and supporting the delivery of internal tools and processes that enhance workforce effectiveness. Operating at the intersection of operations, process excellence, AI Innovation and product strategy, this role translates frontline needs into scalable, technology driven improvements. Responsibilities include analyzing productivity metrics, change management as it relates to onboard scheduling, proposing solutions that enhance crew productivity, and coordinating with other departments to enhance overall workflow. A critical focus of the role is evaluating, implementing, and governing AI driven tools including automation, decision-support models, predictive analytics, and intelligent scheduling solutions to ensure they meaningfully improve crew productivity and align with enterprise goals.

Essential Functions:

• Own and monitor crew productivity metrics and benchmarks, performance trends, and utilization.

• Identify efficiency gaps and lead initiatives to improve productivity and service quality.

• Partner with operations leadership to align staffing models onboard with demand forecasts.

• Ensure successful rollout, adoption and change management of scheduling system and new features.

• Serve as the product owner for the crew scheduling system. Oversee configuration, optimization, and ongoing enhancements of scheduling tools.

• Communicate roadmap priorities of scheduling system, tradeoffs, and timelines to stakeholders.

• Leverage advanced AI tools to deliver clear, highlevel insights on crew productivity and system performance, translating findings into actionable recommendations that guide operational and technology strategy.

• Lead team of project coordinators / specialists.

Knowledge, Skills & Abilities:

• Scope:  Manage Shipboard activity and/or process.  Partner with Shipboard personnel.  Collaborate with both Shoreside and Shipboard.

• Problem solving:  Serve as the product owner for the crew scheduling system. Oversee configuration, optimization, and ongoing enhancements of scheduling tools.

• Impact:  Ensure successful rollout, adoption and change management of scheduling system and new features

• Leadership:  The role requires a strong background in process analysis, workforce technology, and AI enablement, with the ability to influence at multiple levels, shape future-state operating models, and deliver measurable productivity outcomes that support the organization's broader strategic direction.

For all roles:

• Knowledge:  Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

• Skills:  Strong time management and organizational skills

• Abilities:  Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

Qualifications:

• Bachelor's Degree in Engineering, business or operations

• Lean, six sigma, workforce management systems

• Minimum 4 years of experience.

• Preferred experience in workforce management, operations, process improvement, change management, product thinking, leveraging advanced AI tools and analytics

• Strong analytical background

Travel:  Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Remain in a stationary position at a desk and/or computer for extended periods of time, reasonable adjustments will be offered.

This position is classified as "in-office."  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan.Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. 
  • Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. 
  • Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement 
  • On-site Fitness center at our Miami campus 

#CCL

#LI-HybridRemote

#LI-SF1