You will be the primary architect for our VIP Account Management offerings, designing programs that ... direct des modeles de service personnalises sur leurs resultats financiers. Conception ...
You will be the primary architect for our VIP Account Management offerings, designing programs that ... direct des modeles de service personnalises sur leurs resultats financiers. Conception ...
Reporting to the Director of Talent Strategy and Culture , the Senior Program Manager leads the daily operations of this evolution. You are an outcome-obsessed collaborator who ensures every activity ...
Reporting to the Director of Talent Strategy and Culture , the Senior Program Manager leads the daily operations of this evolution. You are an outcome-obsessed collaborator who ensures every activity ...
NEW GRADUATES SALES LEADERSHIP PROGRAM
$50K - $55K/yr
Direct customer exposure and real sales responsibility from day one * A collaborative, team-first ... Managing accounts and identifying growth opportunities * Collaborating with sales and operations ...
Quick apply
NEW GRADUATES SALES LEADERSHIP PROGRAM
$50K - $55K/yr
Direct customer exposure and real sales responsibility from day one * A collaborative, team-first ... Managing accounts and identifying growth opportunities * Collaborating with sales and operations ...
Manage the existing team for operations related to Specialty Services Programs * Direct the efforts of the team developing project plans for the business owner and manage the financials of the ...
Manage the existing team for operations related to Specialty Services Programs * Direct the efforts of the team developing project plans for the business owner and manage the financials of the ...
Accountable for program management and delivery. * Plans client programs and assigns project ... Provides direct people leadership to project management team members, and indirectly to project ...
Accountable for program management and delivery. * Plans client programs and assigns project ... Provides direct people leadership to project management team members, and indirectly to project ...
... program delivery and deliver value to the client. * Project management knowledge- ability to support Manager/Director with their activities including delivering projects on-time, on-budget, within ...
... program delivery and deliver value to the client. * Project management knowledge- ability to support Manager/Director with their activities including delivering projects on-time, on-budget, within ...
Strong process management skills and direct experience of dealing with multiple stakeholders at one ... program manager At Morgan Stanley Montreal, we support the Firm's global businesses and ...
Strong process management skills and direct experience of dealing with multiple stakeholders at one ... program manager At Morgan Stanley Montreal, we support the Firm's global businesses and ...
... managers, and senior leadership with clear insights into performance and payout outcomes ... Evaluate program effectiveness and recommend changes to improve clarity, fairness, performance ...
... managers, and senior leadership with clear insights into performance and payout outcomes ... Evaluate program effectiveness and recommend changes to improve clarity, fairness, performance ...
ABOUT THE TEAM We'reseeking a Director, Internal auditto partner with key stakeholders and peers to ... programs and change management; Experience developing and implementing analytics/continuous audit ...
ABOUT THE TEAM We'reseeking a Director, Internal auditto partner with key stakeholders and peers to ... programs and change management; Experience developing and implementing analytics/continuous audit ...
You will support the Programmatic Manager and Associate Programmatic Director in tasks related to programmatic campaign management, including: * Accurate entry and maintenance of campaign data in ...
You will support the Programmatic Manager and Associate Programmatic Director in tasks related to programmatic campaign management, including: * Accurate entry and maintenance of campaign data in ...
... programs that support the Organization's growth as a world class provider of clinical research and ... direct the development of methodologies to review, monitor, and manage risks and requirements.
... programs that support the Organization's growth as a world class provider of clinical research and ... direct the development of methodologies to review, monitor, and manage risks and requirements.
Revenue Enablement Manager
Montreal, QC · Remote
CA$150/day
This is a highly cross-functional role with direct impact on go-to-market performance. Roughly half of your time will be spent working alongside our Sales Onboarding Program Manager to deliver and ...
Revenue Enablement Manager
Montreal, QC · Remote
CA$150/day
This is a highly cross-functional role with direct impact on go-to-market performance. Roughly half of your time will be spent working alongside our Sales Onboarding Program Manager to deliver and ...
CA$29 - CA$35/hr
Supporting Program Director with a variety of tasks as they arise * Maintaining confidential information * Managing learner performance systems * Liaising with external and internal stakeholders ...
CA$29 - CA$35/hr
Supporting Program Director with a variety of tasks as they arise * Maintaining confidential information * Managing learner performance systems * Liaising with external and internal stakeholders ...
The Project Management Director is responsible for the proper execution of the projects under their ... Employee assistance program; * Employee individualized training and career plan. Did you know?
The Project Management Director is responsible for the proper execution of the projects under their ... Employee assistance program; * Employee individualized training and career plan. Did you know?
Valnet | General Manager
Montreal, QC · On-site
... General Manager, Director of Operations, M&A, etc. * Strong analytical skills, with a proven ... Fitness subscription reimbursement program. * Competitive compensation plan and bonus structure.
Quick apply
Valnet | General Manager
Montreal, QC · On-site
... General Manager, Director of Operations, M&A, etc. * Strong analytical skills, with a proven ... Fitness subscription reimbursement program. * Competitive compensation plan and bonus structure.
Must be an Experienced Commercial Real Estate Agent/Broker/Manager who has a track record of ... Lead the execution of a comprehensive agent development program to drive revenue growth and market ...
Must be an Experienced Commercial Real Estate Agent/Broker/Manager who has a track record of ... Lead the execution of a comprehensive agent development program to drive revenue growth and market ...
In this dynamic role, you'll deliver transformative, thought leadership programs that empower ... Self-directed - You manage your time independently, maximize field productivity, and thrive in a ...
In this dynamic role, you'll deliver transformative, thought leadership programs that empower ... Self-directed - You manage your time independently, maximize field productivity, and thrive in a ...
In this dynamic role, you'll deliver transformative, thought leadership programs that empower ... Self-directed - You manage your time independently, maximize field productivity, and thrive in a ...
In this dynamic role, you'll deliver transformative, thought leadership programs that empower ... Self-directed - You manage your time independently, maximize field productivity, and thrive in a ...
Subcontract Management Lead
CA$150.50K/yr
... a direct impact on the achievement of results; * Work in collaboration with other functions such as Program Manager, Business Development, Supply Chain Leadership and Operations; * Strong ...
Subcontract Management Lead
CA$150.50K/yr
... a direct impact on the achievement of results; * Work in collaboration with other functions such as Program Manager, Business Development, Supply Chain Leadership and Operations; * Strong ...
Provide background to deny a write off request or make a recommendation to a Manager, Director or ... Support the CSC's Quality Assurance program by reviewing feedback from the Quality Development (QD ...
Provide background to deny a write off request or make a recommendation to a Manager, Director or ... Support the CSC's Quality Assurance program by reviewing feedback from the Quality Development (QD ...
Program Manager Director information
What are the key skills and qualifications needed to thrive as a Program Manager Director, and why are they important?
To thrive as a Program Manager Director, you need expertise in project management, strategic planning, and budget oversight, often supported by a bachelor’s or master’s degree and significant leadership experience. Familiarity with project management tools (like Microsoft Project or Asana), data analytics platforms, and certifications such as PMP or PgMP are typically expected. Exceptional communication, stakeholder management, and problem-solving skills set top performers apart in this role. These capabilities are crucial for aligning teams, ensuring project delivery, and achieving organizational goals across multiple initiatives.
How does a Program Manager Director typically collaborate with cross-functional teams to ensure program success?
A Program Manager Director plays a key role in aligning multiple teams—such as engineering, marketing, finance, and operations—toward shared program goals. They facilitate regular communication, set clear expectations, and resolve interdepartmental challenges by acting as a central point of contact. This role often involves leading strategic planning sessions, tracking progress, and ensuring that all teams are aware of timelines and deliverables. Effective collaboration is crucial for managing dependencies and driving overall program success.
What is a Program Manager Director?
A Program Manager Director is a senior leadership role responsible for overseeing multiple related projects within an organization. They develop program strategies, coordinate project managers, and ensure that all projects align with the company's overall goals and objectives. This role involves resource allocation, stakeholder communication, risk management, and ensuring that programs are delivered on time and within budget. Program Manager Directors often work closely with executive leadership and may supervise program managers and other staff.
What are the most commonly searched types of Program Manager jobs in Quebec? The most popular types of Program Manager jobs in Quebec are:
Other
Posted 10 days ago
Job description
Keywords Studios is seeking a Solutions Architect for VIP Services to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained.
You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision.
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Keywords Studios recherche une personne pour le poste d'Architecte de Solutions pour les services VIP, chargee de piloter la conception et la strategie des programmes d'engagement destines aux joueurs a forte valeur. Dans l'industrie du jeu, les VIP representent un segment cle tant pour la communaute que pour les revenus ; ce role consiste a concevoir des services sur mesure afin de maintenir leur engagement, leur satisfaction et leur fidelite.
La personne retenue sera responsable de l'architecture des offres de gestion de comptes VIP, en developpant des programmes allant au-dela du support traditionnel, avec un accent sur la retention nette des revenus (NRR) et l'engagement proactif. Ce role agit egalement comme referent strategique lors du processus de vente, en apportant aux grands editeurs la confiance necessaire pour gerer leurs actifs les plus precieux avec rigueur et precision analytique.
Key Responsibilities- VIP Program Design: Architect end-to-end VIP engagement models, defining the "Player Journey" for high-value spenders-from tiered support access to proactive account management.
- Proactive Growth Strategy: Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations).
- Revenue-Centric Reporting: Develop the frameworks for reporting on VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI.
- High-Stakes Consultative Sales: Act as the Subject Matter Expert for all VIP service inquiries. You will lead discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line.
- Operational Blueprinting: Work with Operations teams to define the specific profile, training, and "soft-skill" requirements for VIP Account Managers to ensure a premium service standard.
- RFP Leadership (VIP Segment): Own the narrative for all VIP-related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart.
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RESPONSABILITES PRINCIPALES
Conception de programmes VIP : Concevoir des modeles complets d'engagement VIP, en definissant le parcours joueur pour les profils a forte valeur - de l'acces a un support differencie a une gestion proactive des comptes.
Strategie de croissance proactive : Definir et configurer des campagnes de communication proactive via Helpshift afin de generer des revenus additionnels et favoriser le reengagement (par exemple : reactivation des joueurs inactifs, conversion des paniers abandonnes sur le webstore, invitations a des evenements speciaux).
Reporting oriente revenus : Developper des cadres d'analyse pour suivre la performance des programmes VIP, en mettant l'accent sur des indicateurs tels que la NRR, la reduction du churn parmi les joueurs premium et le ROI des campagnes.
Vente consultative a fort enjeu : Intervenir comme experte sur les services VIP, en menant des echanges avec les decideurs cote client afin de demontrer l'impact direct des modeles de service personnalises sur leurs resultats financiers.
Conception operationnelle : Collaborer avec les equipes operationnelles pour definir le profil, la formation et les competences relationnelles requises pour les gestionnaires de comptes VIP, garantissant un niveau de service premium.
Pilotage des reponses aux appels d'offres (segment VIP) : Structurer et porter la vision pour les propositions liees aux services VIP, en mettant en avant une approche avancee de la psychologie des joueurs et de la retention.
Qualifications- VIP & Retention Expertise: 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or Loyalty program management within the gaming or luxury digital services space.
- Revenue Mindset: Deep understanding of "Support as a Profit Center." You should be comfortable discussing LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies.
- Executive Gravitas: Exceptional presence and communication skills. You must be able to build immediate trust with client-side Product Managers and Commercial Directors who are protective of their top-tier revenue drivers.
- Strategic Design: Proven ability to turn player data and client goals into a structured, scalable service program.
- Gaming Industry DNA: A deep understanding of the "Whale" or VIP player psyche across different genres (e.g., Mobile 4X, Casino, AAA Live Service).
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QUALIFICATIONS
Expertise VIP et fidelisation : Plus de 8 ans d'experience en support joueur ou gestion de comptes, dont au moins 3 ans dedies aux programmes VIP, HNW (High Net Worth) ou de fidelite dans le secteur du jeu video ou des services numeriques premium.
Orientation revenus : Solide comprehension du support en tant que centre de profit, avec aisance dans les notions de LTV (Lifetime Value), NRR et strategies de reduction du churn.
Presence executive : Excellentes competences en communication et forte credibilite professionnelle, permettant d'instaurer rapidement la confiance aupres de responsables produits et directeurs commerciaux.
Vision strategique : Capacite demontree a transformer des donnees joueurs et des objectifs clients en programmes structures et evolutifs.
Connaissance de l'industrie du jeu : Comprehension approfondie du comportement des joueurs VIP ( whales ) a travers differents genres (par exemple : Mobile 4X, Casino, AAA Live Service).
What do we offer?
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
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CE QUE NOUS OFFRONS:
Keywords Studios applique une politique d'egalite des chances clairement etablie. L'objectif est de creer un environnement de travail offrant les memes opportunites a toutes les personnes, employees ou candidates.
Le processus de recrutement est entierement en ligne et a distance. Chaque candidature est examinee avec attention. L'equipe de recrutement communiquera des que possible le statut de la candidature. Toute personne interessee est vivement encouragee a postuler.
C'est maintenant a vous de jouer !
PHASES OF OUR RECRUITMENT JOURNEY:
1. You send us your application with the resume.
2. We'll invite you for the online Interview with one of our recruiters. It's a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Lead or a Manager.
3. At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually.
PHASES DE NOTRE PROCESSUS DE RECRUTEMENT :1. Vous nous envoyez votre candidature avec votre CV.
2. Nous vous inviterons a un entretien en ligne avec l'un de nos recruteurs. C'est une excellente occasion d'echanger des questions et de mieux faire connaissance. Pour certains projets, un deuxieme entretien avec un Lead ou un Manager peut etre prevu.
3.A l'issue du processus - nous l'esperons - vous recevrez une offre et rejoindrez Keywords ! Notre processus de recrutement est entierement en ligne et a distance. Nous accordons de l'importance a chaque candidature et evaluons chaque profil individuellement.
"Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of Quebec"
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Veuillez noter que ce poste exige que les personnes retenues puissent communiquer efficacement en anglais (oral et ecrit). Cela est necessaire en raison des echanges constants avec des clients et des membres des equipes situes a l'exterieur du Quebec.
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Politique de confidentialite:
En fournissant vos informations dans cette application, vous comprenez que nous recueillons et traitons vos informations conformement a notre Avis de confidentialite des candidats. Pour en savoir plus, veuillez consulter notre Avis de confidentialite des candidats au https://www.keywordsstudios.com/en/applicant-privacy-notice.
About Keywords Studios
Sourced by ZipRecruiter
Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.
Industry
Arts, entertainment, and recreation
Company size
10,000+ Employees
Headquarters location
Burbank, CA, US