Job ID # - 828
Position: Program Manager of Integrity amp; Operations
Department: Administrative
Schedule: Full-Time, 40 hours per week
Pay Rate: $75,000-$82,500 annually
General Description:
The Project Manager will serve as a temporary organizational leader responsible for strengthening program integrity, regulatory compliance, operational effectiveness, and quality outcomes within programs funded by MassHealth and/or the Department of Developmental Services (DDS). The position will focus on one program or department at a time, conducting a comprehensive review of current operations, developing improvement strategies, implementing sustainable solutions, and ensuring measurable outcomes before transitioning to the next identified program. Upon successful completion of organizational objectives, the role is anticipated to evolve into a Director-level position.
Minimum Qualifications:
- Bachelor’s degree preferred, willing to consider equivalent work experience.
- 5+ years of leadership in DDS and MassHealth service models.
- Strong knowledge of DDS and MassHealth services.
- Experience leading organizational change and quality improvement initiatives.
- Expertise in compliance, program operations, and regulatory requirements.
- Strong leadership, project management, and relationship-building skills.
Job Responsibilities:
- Conduct comprehensive reviews of individual programs, including operations, staffing, compliance, documentation, quality indicators, and financial performance.
- Identify strengths, risks, gaps, and opportunities for improvement.
- Ensure adherence to DDS regulation, MassHealth requirements, CARF accreditation licensing standards and organizational policies.
- Develop and monitor corrective action plans when deficiencies are identified.
- Analyze workflows, staffing models, communication systems, and operational procedures.
- Implement best practices to improve efficiency, consistency, and service quality.
- Lead improvement initiatives through collaboration, coaching, and training.
- Provide regular progress reports to executive leadership.
Transition to Director Level Position:
- Agency-wide quality assurance and compliance oversight.
- Strategic planning and operational excellence initiatives.
- DDS and MassHealth regulatory monitoring.
- Organizational risk management..
- Leadership development and succession planning.
If you are passionate about making a difference in the lives of individuals with disabilities, we invite you to apply today and join our dedicated team at The Arc of Bristol County!
Employment compliance with the Americans with Disabilities Act:
The physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to use hands in order to handle or feel objects, tools, and controls; reach with hands or arms, stoop, kneel, talk, and hear. The employee is required to stand, walk, sit, and occasionally be required to lift/transfer up to 50/70 lbs. alone or occasionally up to 200lbs with the assistance of other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.