Program Implementation Manager Jobs in Natick, MA

Welcome to Clearway Health - At Clearway Health, weve been recognized as a Great Place to Work for four years in a rowand were just getting started. Were redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If youre driven to create meaningful change and thrive in a collaborative, purpose-driven environment, youll fit right in. If youre looking for a role where you can truly make an impact, keep reading below!

Position Summary:

The Director of Implementation is a senior leader accountable for the strategic oversight and successful execution of all new client implementations within their portfolio. This role owns end-to-end implementation performance, ensuring initiatives are delivered on time, withinscopeandaligned with organizationalobjectives. They will provide leadership and direction to the Onsite Implementation Team Manager andImplementation Specialists, serving as theprimary business owner for all implementation activities. Theyare responsible forestablishinggovernance, driving cross-functional alignment, and ensuring operationalreadiness across diverse client environments.

Partnering closely with electronic health record vendors, client IT organizations, and clinicalleadership, theDirector builds andmaintainsstrong executive-level relationships to enableseamless system integrationand successful program launches. Theyanticipateand mitigaterisks, resolve complex challenges, andensure all systems and workflows areoptimizedforClearway Healths operational model. This role willleadcontinuous improvement effortsacross implementations, systematically capturing insights and translating them into scalableprocesses, tools, and best practices. The Director plays a key role inadvancing implementationstrategy by developing new methodologies, enhancing teamcapabilities, andprovidingour stakeholdersoninnovative, efficient, and sustainable models for specialtypharmacyservice delivery.

Essential Responsibilities:

Program Implementation Accountability:

• Oversightofthedevelopment of client specific and centralized processes for safeand efficient fulfillment of specialty pharmacy services at client sites, includingtraining materials and education for pharmacy liaison teams.

• Coordinate with client partners to bring key systems live during newimplementations, including data integration, creation of prescription ordermanagement tools, and auditing systems post-go live toensureaccurateand complete data integration.

• Assistwith transition ofnew programsto the permanent onsite Site Director, including transfer of key knowledge and relationships built during implementation. Develops effective handover plans for end of implementation process to permanent client service leadership.

• Create and manage implementation plan ensuring project stays on schedule, on budget and all performance agreements during the implementation phase (this includes enrollments, performance to Pro Forma and other key metrics).

• Lead andfacilitateproject governance meetings that align with implementation plans and overall company goals. This includes initial meetings with clinic and medical leadership, marketing, IT,HR,and other specialty areas, reoccurring change management meetings, and executive updates.

• Prepare weekly,monthly,and ad hoc reporting views asrequiredto keep stakeholders at all levels appropriately informed of project progress and recognized risks/action plans.

• Execute strategic plans and program implementation that may be highly customized based on the unique settings, success criteria, and goals of the client.

• Drive active client participation throughout implementation to accurately deliver on program goals and client vision, as well as build strong and collaborative client relationships

• Ensure set up, monitor, and track recruiting and operational metrics for each client including client, provider, and client satisfaction.

• Identifytechnical and operational barriers inhibiting growth of CH services and escalate as needed.

• Advise anddevelopthe refinement of workflows and processes post launch to help clients and clinic teams deliver CH SpecialtyPharmacyexperience to patients.

• Adapt to varying communication to support the successful implementationtopharmacy and other health system leaders.

Team Leadership:

• Oversee the Implementation Team, including Implementation Team Managers, and create a high performance and accountable environment that fosters team member growth and excellent customer service.

• Contribute to ongoing development of a scalable Implementation Team framework and excellence.

• Identifyroot causes ofissues;and work closely with the Senior Director, Pharmacy Operations to define new processes and quality improvements while fostering a positive workenvironment.

• Cultivate leadership and coaching skills by training, mentoring, and providing support to assigned Implementation Managers.

Education:

• Pharmacist with PharmD or BS Pharm required.

Certificates, Licenses, Registrations Required:

• Must be registered as a Pharmacist with the Board of Pharmacy in any US jurisdiction in good standing (multi-state licensure preferred).

Experience:

• 7+ yearsof pharmacy leadership experience, preferably with specialty pharmacyexperience

• Leading teams that work nation-wide

• Specialty pharmacy experience

• Knowledge of transplants, hepatitis C, infectious diseases (including HIV),oncologyand/or other specialty medication therapies preferred.

• Bilingual or multi-lingual skills (beyond that of English)appropriate tothe patient populationserved is a plus.

• Experience with submission of prior authorization requests to third party payors
• Familiarity with 340B drug program and ACO hospital models

Knowledge/Skills:

• Excellent English oral and written communication skills required; as well asability to communicate professionally over the phone.

• Excellent interpersonal skills to relate to hospital healthcare personnel workingcooperatively and collaboratively to resolve situations and problems, as well aseffectively communicating and displaying leadership within and outside of thedepartment.

• Cultural sensitivity, understanding, and comfort with a wide range of social,racial,and ethnicpopulations.

• Must practice discretion and confidentiality as position deals withhighly sensitiveandprivatedata.

• Ability to understand, explain, and actively promote companyobjectivesthrough direct coordination and commitment to the programs goals.

• Flexibility to adapt to changes in the departmentalneeds,including but notlimited tohelpingother team members, adjustingassignments, etc.

• Highly proficient in Microsoft Office, particularly Excel, Word, and Outlook. Abilityto quickly learn other relevant applications that support management ofpatient care and assignedresponsibilities;and ability to extract necessaryinformation.

• Comprehensive understanding of all the procedures, systems, andequipment used by pharmacists and pharmacy technicians as well asa high levelofproficiencyin performing pharmacy technician dutiesand responsibilities.

• High levelof analytical ability, organizational and personal managementskillstofunction as a role model and focus to ensure the concerted approach tooperations. Must also be able to evaluate current pharmacy services andprocedures to improve them by gathering data from a wide variety of sourcesthrough an evaluative research process. In addition,musthave some practiceexperience working with, as well as, revising and/or implementing informationsystems.

• Other professional skills and qualities: organized, strong attention to detail,ability to self-direct through multitasking and prioritizing, dependable,empathetic, focused on quality service, goal oriented.
• Familiarity with common Electronic Health Records, Pharmacy Dispensing Systems, and clinical requirements for specialty pharmacy practice.

Special Working Conditions (On-call, travel, shift, coverage):

• Up to80% travel may berequiredto new client-sites or pharmacy implementations within theUnited States.

• Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays.

This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $153,000 - $191,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. In addition to a competitive base salary, this role is eligible to participate in the companys bonus program as part of its comprehensive and rewarding benefits package. This opportunity offers a compelling combination of compensation and performance-based incentives designed to recognize and reward contributions.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.