Program Implementation Manager Jobs in Burlington, VT

POSITION PURPOSE:

The Quality Program Assistant supports efforts to achieve organizational quality goals in keeping with Community Health Center’s overall mission, vision, and values. They work closely with the Medical Director of Quality, Risk & Compliance, the Compliance Program Manager, the Data Analyst and other leaders and team members to respond to the strategic vision of the organization’s senior leadership team. They support the development and maintenance of systems within the organization using data and reviewing standard measures that will support initiatives to deliver consistent, high-quality care to the community and maximize value-based care funding. They will assist with identifying gaps in workflows and assist with implementing QI and retraining. They are responsible for auditing data sets and chart documentation to ensure clinical information is captured in reportable fields. Will assist with grant submissions for clinical QI work and larger federal submissions for funding including UDS, PCMH, and others.

This is an on-site position!

BASIC QUALIFICATIONS:

A) Education & Experience: • Holds a bachelor’s degree or HS diploma with 5-year related experience • Ideal Candidate has an interest in Public Health or a related healthcare field • Familiarity with basic premises of preventive health care and chronic disease states

B) Knowledge, Skills & Abilities: • Strong inclination for customer service and a dedication to the mission of CHC • Excellent time management skills • Excellent interpersonal skills • Ability to maintain the highest level of confidentiality with regards to both patient information in alignment with HIPAA and staff performance • Ability to multitask • Must be detail oriented and have strong organizational skills • Ability to work collaboratively with team members • Ability to work independently and to solve problems creatively and with initiative. • Is an energetic, enthusiastic team player! • Demonstrate moderate to high level of competence in Microsoft Excel, Word and Outlook • Have experience with or a willingness to learn other systems including Tableau, electronic health records (NextGen, VITL, EPIC) and others as needed • Have experience with or a willingness to learn data management and data analytics and to use data to prioritize, plan and measure performance. • Understanding of, or a willingness to learn, program compliance pieces related to PCMH, UDS, HEDIS, and CMS

C) Licensure, Certification or Other Requirements: N/A The information below is intended to describe the general nature and level of work required for this position. The information is not to be construed as an exhaustive list of all responsibilities and/or duties required. Community Health Centers (CHC) reserves the right to add, remove or revise job duties and responsibilities as demanded by business needs.

ESSENTIAL DUTIES (see Section VIII):

A) Quality Program • Under the direction of the Medical Director of Quality, Risk, and Compliance and working with the nurse informaticist and Data analyst, supports the development of a data driven comprehensive quality improvement program inclusive of the analysis and trending of data related to initiatives. • Systematically reviews data sets to ensure accuracy and assists with manual data-capture from external systems when required. • Supports engagement in quality improvement activities across the organization • Provides administrative and other support for the Quality Committee and for Quality Improvement focus groups • Provides regular, transparent communication of quality activities as directed • Attends meetings related to quality improvement, grants, and other FQHC quality peer groups that serve the needs of the Community Health Center • Utilizes data sets that include information about confidential provider performance as it relates to achieving CHC strategic quality goals.

B) Population Health Data Analysis and Reporting • Working with data team to develop, implement, and maintain a reporting and auditing system and schedule for the collection and analysis of indicators including Uniform Data System (UDS) measures, Blueprint and Patient Centered Medical Home (PCMH) standards, value-based care measures and quality grant deliverables. • Supports the creation of data sets that include information about social determinants of health, risk factors, and confidential patient information. • Responsible for grant reporting requirements for select clinical quality improvement grants

C) Interdepartmental • Encourages and models open communication with other departments, ensuring effective interdepartmental functioning. • Works closely with front line clinical and operational staff and CHC leadership to assist in developing workflows to achieve quality improvement goals.

D) Compliance Responsibilities • Responsible for reporting data/statistics relating to the quality plan, including confidential staff performance and compensation metrics. • Responsible for conducting workflow and documentation audits including 340 B and others as needed and/or requested • Aids the Compliance Program Manager in grant reporting, UDS reporting, and performs grant responsibilities as needed. • Supports aspects of organizational wide PCMH preparation and implementation, in addition to PCMH annual reporting.

NON-ESSENTIAL DUTIES: 1. Other duties as assigned V. PHYSICAL DEMANDS AND WORKING CONDITIONS (see section VIII): • Weight-Related Functions: Position requires ability to lift, carry, push/pull items that weigh between 0 – 10 lbs • General Functions: Position is primarily sedentary with occasional standing walking and bending. • Hand Manipulations: Position requires hand manipulation to use a keyboard and mouse on a daily basis. • Foot Manipulations: Position does not require excessive foot manipulations except when walking • Sensory Functions: Position requires the ability to view a computer screen, see fine details, and hear normal speech. • Environmental Conditions: Work is performed in an indoor, environmentally controlled office setting.

OTHER REQUIREMENTS: Relationships: All CHC employees must maintain professional and effective working relationships with patients, staff and the public. Customer Service: All CHC employees must provide high quality customer service to both internal customers (fellow employees), and external customers (patients and business associates) on a consistent basis. Confidentiality: All CHC employees must protect the confidentiality of all patients, patient care, staff/personnel information, business and proprietary information, and financial information. Employees must read and acknowledge receipt of CHC’s Confidentiality Policy. Compliance: Employees must complete the required trainings and adhere to the Code of Conduct, and policies in the Employee Handbook. Employees must read and acknowledge receipt of CHC’s Code of Conduct and Employee Handbook

CHCB employees enjoy comprehensive benefits including:

• Monthly stipend for those with alternate health insurance
• Flexible Spending Account and Dependent Care Account
• Excellent Dental and Vision coverage
• Life insurance, AD&D, Short Term/Long Term Disability, Accident Insurance, and Critical Illness Insurance
• 401K via Vanguard, as well as fiduciary services via Morgan Stanley (Employer contribution of 3% of your annual salary after 1 year of service regardless of personal contributions)
• Continuing Education funds for licensed applicable roles; pooled departmental funds as allowed for other roles
• Generous Accrued CTO in addition to 8 paid annual Holidays (6 fixed, 2 floating)
• Employee Assistance Program available to all household members
• Local discounts and perks at fitness, restaurants, and local businesses!