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Program Engagement Specialist Jobs in Oregon (NOW HIRING)

Wellhub

Regional Engagement Specialist

OR · On-site +1

$80K - $96K/yr

THE OPPORTUNITY We are hiring a Regional Engagement Specialist to our Wellbeing Engagement team in ... Free Gold-level membership with access to onsite gyms and studios, digital fitness programs, and ...

OUTSIDE IN

Youth Engagement Specialist

Portland, OR · On-site

$25.16 - $27.77/hr

Youth Engagement Specialists facilitate the day-to-day services offered in the Day Services Program and are responsible for both individual and group work with culturally diverse youth. They support ...

OUTSIDE IN

Youth Engagement Specialist

Portland, OR · On-site

$25.16 - $27.77/hr

Youth Engagement Specialists facilitate the day-to-day services offered in the Day Services Program and are responsible for both individual and group work with culturally diverse youth. They support ...

Dtna

Senior Digital Engagement Specialist

Portland, OR · Hybrid

$86K - $110K/yr

We're seeking a Senior Digital Engagement Specialist to shape and execute our engagement strategy ... You'll lead the development of consistent, scalable training programs that deliver impactful ...

DaVita

Engagement Specialist - Davita IKC

OR · On-site +1

$80K/yr

As an Engagement Specialist , you'll be the first point of contact for patients-onboarding ... Welcome new patients to the program and collect any new concerns from existing patients; escalate ...

DaVita

Engagement Specialist - Davita IKC

OR · On-site +1

$80K/yr

As an Engagement Specialist , you'll be the first point of contact for patients-onboarding ... Welcome new patients to the program and collect any new concerns from existing patients; escalate ...

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Program Engagement Specialist information

What is a program engagement specialist?

A Program Engagement Specialist is a professional responsible for fostering participation, communication, and collaboration within programs or initiatives, often in nonprofit, educational, or corporate settings. They design and implement strategies to engage stakeholders, participants, or community members, ensuring active involvement and program success. Their duties may include outreach, event coordination, relationship management, and feedback collection to continually improve engagement. Program Engagement Specialists play a key role in building strong connections and sustaining interest in organizational programs.

What are the key skills and qualifications needed to thrive as a program engagement specialist?

To thrive as a Program Engagement Specialist, you need strong project management abilities, experience in stakeholder engagement, and a background in communications or a related field. Familiarity with CRM systems, data analytics tools, and event management software is typically required. Exceptional interpersonal skills, creativity, and the ability to build and maintain relationships make someone stand out in this position. These skills and qualities are crucial for driving program participation, ensuring stakeholder satisfaction, and achieving organizational objectives.

How does a program engagement specialist typically collaborate with cross-functional teams to ensure successful program outcomes?

As a Program Engagement Specialist, you will frequently work alongside teams such as marketing, operations, and program management to coordinate outreach efforts and monitor participant engagement. This role often requires facilitating regular meetings, sharing updates, and collecting feedback to align everyone on program goals and progress. Strong communication and organizational skills are essential, as you’ll act as a liaison to bridge gaps between departments and ensure that all stakeholders are informed and engaged throughout the program lifecycle.

What are popular job titles related to Program Engagement Specialist jobs in Oregon?

For Program Engagement Specialist jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Program Engagement Specialist jobs in Oregon look for?

The top searched job categories for Program Engagement Specialist jobs in Oregon are:

What cities in Oregon are hiring for Program Engagement Specialist jobs?

Cities in Oregon with the most Program Engagement Specialist job openings:

Program Engagement Specialist jobs near you
Infographic showing various Program Engagement Specialist job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Member Engagement Specialist - Part-time!

Coos Bay, OR

DOCS Management Services
See more jobs at DOCS Management Servicesexternal

$19.14 - $24/hr

Full-time, Part-time

Medical

Posted 12 days ago

Job description

We are currently hiring a Member Engagement Specialist! If you are a great communicator, compassionate, enjoy a fast-paced work environment, and value being part of a team that makes a difference, you may be the right person for the position! Apply today!
Classification: NON-EXEMPT | Status amp; Schedule: PART-TIME, MONDAY – FRIDAY, 4-hr shifts between 8AM-5PM PT
Location: ONSITE, this position reports to Coos Bay and North Bend area office and clinic locations
Salary: $19.14 - $24.00/HOURLY
Department: MEMBER SERVICES | Reports to: CUSTOMER SERVICE MANAGER | Supervision Exercised: NON-SUPERVISORY
Job Purpose: Member Engagement Specialist – Member Outreach Specialist
The Member Engagement Specialist serves as a primary point of contact for members while actively promoting engagement in health plan services and its available programs. This position combines traditional customer service functions with proactive outreach to improve member participation in preventive care, care coordination, health education, and other available benefits. The Member Engagement Specialist helps members understand and access covered services, resolve concerns, remove barriers to care, and connect with appropriate internal departments and community resources to support improved health outcomes and member satisfaction.
Qualifications, Education, amp; Experience
  • Minimum High School Diploma or GED; Associate degree in business administration preferred
  • Minimum two years’ experience in a medical office, clinic or healthcare administration setting and two years’ experience in customer service-related position
  • One to two years’ experience in public relations, community outreach, sales, or similar profession
  • THW Certification preferred, or willing to obtain - Must reside in Oregon
  • Bilingual preferred, qualified, certified, or willing to obtain
Essential Responsibilities: Member Engagement Services
  1. Serve as the primary staff member responsible for proactive member engagement through outbound outreach to increase participation in preventive care, wellness programs, care coordination services, and other Coordinated Care Organization (CCO) initiatives
  2. Contact members by phone, text, mail, or other approved communication methods to:
    1. Educate members on available Medicaid benefits and CCO services
    2. Encourage completion of preventive health screenings, annual wellness visits, and immunizations
    3. Promote member participation in health education, disease management, and care coordination programs
    4. Assist members in establishing or reconnecting with their Primary Care Provider (PCP)
  3. Identify barriers to care and connect members with appropriate internal departments, providers, or community resources to improve access to services and health outcomes
  4. Document all outreach activities, member interactions, referrals, and outcomes accurately and timely within designated software systems
  5. Monitor assigned outreach campaigns and member engagement lists, prioritize outreach efforts, and maintain productivity and quality standards for engagement activities
  6. Serve as a member advocate by assisting members in navigating the healthcare system and coordinating with providers, care coordinators, and other departments to resolve concerns and improve the member experience
  7. Track outreach results and assist with reporting on member engagement activities, Health Risk Assessment completion rates, and other organizational quality initiatives
Essential Responsibilities: Customer Service Representative
  1. Talk with members and providers by phone or in person, handling inquires in a prompt, courteous manner
  2. Greet persons entering the building in a professional manner, determine nature and purpose of visit, and direct or call appropriate staff member to escort them to specific destinations
  3. Provide information to guests, members and the public, answer questions with discretion and tact
  4. Facilitate the resolution of complaints from customers, members, and/or the public, escalate to appropriate staff member(s) as necessary
  5. Act as a member advocate and liaison with providers and partners as needed to ensure members are connected to services
  6. Receive inquiries and route any issues to the appropriate person or department for resolution, responding in a timely manner and documenting the action taken
  7. Understand plan eligibility, benefit package and claims payment requirements
  8. Research, verify and resolve inquiries relating to Oregon Health Plan and Advanced Health eligibility
  9. Outreach members by phone to complete Health Risk Assessments
  10. Complete tracking and status reports
  11. Use current technology and software to document all activities from any mode of communication from members, providers and other customers
  12. Assist with the preparation and mailing of letters, notices, member handbooks, flyers, etc. as directed
  13. Receive and send packages
  14. Compose, type and edit correspondence, reports, memoranda and other material as assigned
  15. Ensure that the lobby is clean and kept free from clutter; report if windows, floors, walls, furniture, etc. need cleaning or repair
  16. Assist with other related clerical and administrative duties as assigned
  17. Participate in quality and organizational process improvement activities and teams when requested
  18. Ensure compliance with company policies and procedures as applicable to area(s) of responsibility
  19. Handle confidential information and materials appropriately and maintain a secure work area
  20. Other duties as assigned
Essential Responsibilities: ORGANIZATIONAL TEAM MEMBER
  • Participate in quality and organizational process improvement activities when requested
  • Support and contribute to effective safety, quality, and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities
  • Openly, clearly, and respectfully share and receive information, opinions, concerns, and feedback in a supportive manner
  • Work collaboratively by mentoring new and existing co-workers, building bridges, and creating rapport with team members across the organization
  • Provide excellent customer service to all internal and external customers, which includes team members, members, students, visitors, and vendors, by consistently exceeding the customer’s expectations
  • Recognize new developments and remain current in care management and coordination best practice standards and anticipate organizational modifications
  • Advance personal knowledge base by pursuing continuing education to enhance professional competence
  • Promote individual and organizational integrity by exhibiting ethical behavior to maintain high standards
  • Represent organization at meetings and conferences as applicable
Knowledge, Skills, amp; Abilities:
  • Understanding of principles of health care of populations
  • Knowledge of OHP program requirements, benefit package, eligibility categories, and Oregon Division of Medical Assistance Program (MAP) rules and regulations preferred
  • Knowledge of the Oregon Health Authorities Coordinated Care Organization required metrics
  • Understanding of basic concepts of managed care
  • Critical attention to detail for accuracy and timeliness
  • Ability to report to work as scheduled, and willingness to work a flexible schedule when needed
  • Proficient in Microsoft Office Suite and Windows Operating System (OS)
  • Training in or awareness of Health Literacy, Poverty Informed, Systemic Oppression, language access and the use of healthcare interpreters, uses of data to drive health equity, Cultural Awareness, Trauma-Informed Care, Adverse Childhood Experiences (ACEs), Culturally and Linguistically Appropriate Service (CLAS) Standards, and universal access
  • Knowledge and understanding of how the positions’ responsibilities contribute to the department and company goals and mission
  • Knowledge of federal and state laws including OSHA, HIPAA, Waste Fraud and Abuse
  • Awareness and understanding of equity, diversity, inclusion, and the equity lens: ability to analyze the unfair benefits and/or burdens within a society or population by understanding the social, political, and environmental contexts of policies, programs, and practices
  • Excellent people skills and friendly demeanor
  • Critical thinking skills of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Attention to detail and organization skills
  • Ability to handle stress and sensitive situations effectively while projecting a professional attitude
  • Ability to communicate professionally, both conversing and written
  • Ability to work with diverse populations and interact with people of differing personalities and backgrounds
  • Sensitive to economic considerations, human needs and aware of how one’s actions may affect others
  • Ability to organize and work in a sensitive manner with people from other cultures
  • Poised; maintains composure and sense of purpose
Working Conditions:
This position must have the ability to remain in a stationary position, occasionally move about inside the office to access office machinery, printer, etc., frequently communicate and exchange accurate information.
Work Condition: onsite work
Employee generally works within the interior of an office.
Employee may travel locally and be responsible for own transportation. Out of area travel may be required on occasion.
Hours of operations and specific staff scheduling may vary based on operational need.
The office environment is clean with a comfortable temperature and moderate noise level.
Exposed to: Cold/heat controls, close contact with employees and the public in office environment.
Machines, equipment, tools, and supplies used: Constantly operates a computer or other office productivity machinery, such as postage machine, fax, copier, calculator, multi-line telephone system, scanner
May answer a high volume of telephone calls, complete documentation, and use computer programs to either obtain or record information.
Multiple Duties: Must be able to work under conditions of frequent interruption and be able to stay on task.
Other Information:
This job description is intended to provide only basic guidelines for meeting job requirements. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of DOCS Management Services employees. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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