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Program Delivery Manager Jobs in Massachusetts (NOW HIRING)

Telus Digital

$124K - $156K/yr

Location and Flexibility Our Program Manager, Delivery - CCaaS will be an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near ...

New Leaf Energy, Inc.

Project Delivery Manager

Boston, MA · On-site

$122K - $143K/yr

Operating as a senior individual contributor in a high-impact program management capacity, this ... The Project Delivery Manager bridges the gap between macro strategy and project level execution ...

NextGenEnergyJobs

Project Delivery Manager

Boston, MA · On-site

$120 - $180/hr

The Project Delivery Manager serves as the execution engine for the Project Delivery team at New ... Operating as a senior individual contributor in a high-impact program management capacity, this ...

New Leaf Energy, Inc.

Project Delivery Manager

Lowell, MA · On-site

$122K - $143K/yr

Operating as a senior individual contributor in a high-impact program management capacity, this ... The Project Delivery Manager bridges the gap between macro strategy and project level execution ...

New Leaf Energy, Inc.

Project Delivery Manager

Lowell, MA · On-site

$122K - $143K/yr

Operating as a senior individual contributor in a high-impact program management capacity, this ... The Project Delivery Manager bridges the gap between macro strategy and project level execution ...

New Leaf Energy, Inc.

Project Delivery Manager

Boston, MA · On-site

$122K - $143K/yr

Operating as a senior individual contributor in a high-impact program management capacity, this ... The Project Delivery Manager bridges the gap between macro strategy and project level execution ...

A Shot For Life, inc.

ASFL Program Manager

Boston, MA · On-site

Role Description The ASFL Program Manager is a full-time, on-site role based in either Hanover or ... delivery. * Candidates should possess organizational and administrative skills, including ...

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Showing results 21-40

All JobsProgram Delivery JobsProgram Delivery Manager JobsProgram Delivery Manager Jobs in Massachusetts

Program Delivery Manager information

See Massachusetts salary details

$42K

$117.4K

$171.5K

How much do program delivery manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for program delivery manager in Massachusetts is $117,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,800.00 and $144,700.00 per year, depending on experience, location, and employer.

What is a program delivery manager?

A Program Delivery Manager is responsible for overseeing the successful execution of multiple related projects within an organization, ensuring they align with business goals and deliver value. They coordinate project managers and teams, manage resources and budgets, and facilitate communication between stakeholders. Their role often involves managing risks, resolving issues, and driving the overall program toward its strategic objectives. Program Delivery Managers play a key part in ensuring projects are delivered on time, within scope, and to the required quality standards.

What are the key skills and qualifications needed to thrive as a program delivery manager?

To thrive as a Program Delivery Manager, you need strong project management skills, experience in program oversight, and typically a relevant degree or certification such as PMP or PRINCE2. Familiarity with project management tools like Microsoft Project, Jira, or Asana is usually required. Outstanding organizational, leadership, and stakeholder communication skills set top performers apart. These competencies ensure successful program delivery, alignment with business goals, and effective management of risks and resources.

How does a program delivery manager typically interact with cross-functional teams during a project lifecycle?

As a Program Delivery Manager, you will frequently collaborate with cross-functional teams such as engineering, product management, quality assurance, and operations. Your role involves facilitating communication, aligning objectives, and ensuring that all stakeholders are informed about project timelines and deliverables. This often means leading regular meetings, managing dependencies, and proactively resolving conflicts to keep the program on track. These interactions are essential for successfully delivering complex programs and fostering a collaborative work environment.

What is the difference between Program Delivery Manager vs Project Manager?

AspectProgram Delivery ManagerProject Manager
CredentialsPMI PMP, PgMP, or similar certifications often preferredPMI PMP or CAPM certifications common
Work EnvironmentOversees multiple related projects within a programManages individual projects with specific goals
Employer & Industry UsageUsed in industries like IT, construction, healthcare for large initiativesCommon across various industries for specific project execution

The Program Delivery Manager focuses on coordinating and delivering multiple related projects to achieve strategic objectives, while the Project Manager manages individual projects with specific deliverables. Both roles require strong leadership and planning skills, but the Program Delivery Manager has a broader scope overseeing several projects simultaneously.

What are popular job titles related to Program Delivery Manager jobs in Massachusetts?

For Program Delivery Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Program Delivery Manager jobs in Massachusetts look for?

The top searched job categories for Program Delivery Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Program Delivery Manager jobs?

Cities in Massachusetts with the most Program Delivery Manager job openings:

Program Delivery Manager jobs near you
Infographic showing various Program Delivery Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,360 per year, or $56.4 per hour.

Program Manager, Delivery - CCaaS

Telus Digital

On-site, Remote

$124K - $156K/yr

Full-time

Re-posted 19 days ago

TELUS Digital rating

7.7

Company rating: 7.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

100th of 225 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
Our Program Manager, Delivery - CCaaS will be an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S with travel to clients and TELUS Digital offices expected.
The Opportunity
As a Program Manager, Delivery - CCaaS, you'll partner with engineering and product leaders to drive contact center technology programs from start to finish. We seek an experienced delivery lead with exceptional program management skills who is comfortable connecting the dots across many stakeholders to drive business value. You'll lead a cross-functional team and employ effective project and change management controls to drive delivery on time, in scope, and within budget. This role requires some travel to clients and other offices, including our contact centers, and is highly client-facing, requiring confidence leading executive discussions, delivery governance forums, and complex stakeholder environments.
Responsibilities
  • Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams.
  • Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting.
  • Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement.
  • Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives. Comfort in translating technical solutions for business and executive audiences is critical.
  • Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones.
  • Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding.
  • Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center's evolving needs and the team's working style.
  • Encourage and lead an engaging team environment, celebrating wins, learning from setbacks, and fostering a sense of shared purpose.
  • Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.

Qualifications
  • 7+ years of experience in the software development industry in a role such as Technical Project Manager, Delivery Manager, Engagement Lead or Program Manager.
  • Experience in deploying and maintaining contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES), and comfort communicating the business case for change decisions and long-term value for investment.
  • Proven expertise in managing complex program dependencies, specifically across third-party vendors, telephony carriers, and internal technical teams to ensure seamless platform integration and cutover.
  • Strong financial acumen with experience tracking project budgets, managing resource utilization, and conducting variance analysis to ensure large-scale programs remain fiscally on track
  • Demonstrated empathy and confidence in managing complex software products with multiple internal stakeholders.
  • An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely with architects and engineers.
  • An expert communicator who can run workshops and structured meetings to align internal stakeholders on enterprise business goals.
  • Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams.
  • Program and delivery certifications such as PMP, SAFe Agilist, Scrum Master, or ITIL are a plus.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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