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Program Delivery Manager Jobs in Illinois (NOW HIRING)

Manage a balanced, volunteer-led Portfolio of Community Program Offerings with measurable growth, stepping in as needed to ensure delivery. * Cultivate and manage community partnerships, including ...

Manage a balanced, volunteer-led Portfolio of Community Program Offerings with measurable growth, stepping in as needed to ensure delivery. * Cultivate and manage community partnerships, including ...

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Program Delivery Manager information

See Illinois salary details

$37.3K

$104.1K

$152.1K

How much do program delivery manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for program delivery manager in Illinois is $104,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,000.00 and $128,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Program Delivery Manager, and why are they important?

To thrive as a Program Delivery Manager, you need strong project management skills, experience in program oversight, and typically a relevant degree or certification such as PMP or PRINCE2. Familiarity with project management tools like Microsoft Project, Jira, or Asana is usually required. Outstanding organizational, leadership, and stakeholder communication skills set top performers apart. These competencies ensure successful program delivery, alignment with business goals, and effective management of risks and resources.

What is the difference between Program Delivery Manager vs Project Manager?

AspectProgram Delivery ManagerProject Manager
CredentialsPMI PMP, PgMP, or similar certifications often preferredPMI PMP or CAPM certifications common
Work EnvironmentOversees multiple related projects within a programManages individual projects with specific goals
Employer & Industry UsageUsed in industries like IT, construction, healthcare for large initiativesCommon across various industries for specific project execution

The Program Delivery Manager focuses on coordinating and delivering multiple related projects to achieve strategic objectives, while the Project Manager manages individual projects with specific deliverables. Both roles require strong leadership and planning skills, but the Program Delivery Manager has a broader scope overseeing several projects simultaneously.

How does a Program Delivery Manager typically interact with cross-functional teams during a project lifecycle?

As a Program Delivery Manager, you will frequently collaborate with cross-functional teams such as engineering, product management, quality assurance, and operations. Your role involves facilitating communication, aligning objectives, and ensuring that all stakeholders are informed about project timelines and deliverables. This often means leading regular meetings, managing dependencies, and proactively resolving conflicts to keep the program on track. These interactions are essential for successfully delivering complex programs and fostering a collaborative work environment.

What is a Program Delivery Manager?

A Program Delivery Manager is responsible for overseeing the successful execution of multiple related projects within an organization, ensuring they align with business goals and deliver value. They coordinate project managers and teams, manage resources and budgets, and facilitate communication between stakeholders. Their role often involves managing risks, resolving issues, and driving the overall program toward its strategic objectives. Program Delivery Managers play a key part in ensuring projects are delivered on time, within scope, and to the required quality standards.
What are popular job titles related to Program Delivery Manager jobs in Illinois? For Program Delivery Manager jobs in Illinois, the most frequently searched job titles are:
What cities in Illinois are hiring for Program Delivery Manager jobs? Cities in Illinois with the most Program Delivery Manager job openings:
Infographic showing various Program Delivery Manager job openings in Illinois as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $104,132 per year, or $50.1 per hour.
Service Delivery Manager (W2 - Hybrid)

Service Delivery Manager (W2 - Hybrid)

Performix Business Services

Westmont, IL • On-site

Contractor

Posted 8 days ago


Job description

Job Description
Job Description:
Top 3 Skillsets Needed:
1. Multitasking multiple work streams at one time. This will be for several different locations and workloads within those locations. This role is not to run meetings but rather to run programs at the same time.
2. The ability to predict next steps and ask about next steps to proactively act on these multiple workloads. This person must have experience driving and not simply monitoring projects or making calls. This person must engage others, anticipate issues, anticipate priorities and constantly be reprioritizing their day and actions of others based on new inputs of what is urgent, behind, has a deadline, or affects other's ability to complete their projects pieces. This person will be the hub and will have to drive traffic.
3. Follow through and strong oversight along with well-organized processes that are agile for the reprioritizing mentioned in the last skill.
• Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. This position is equivalent to a Service Project Manager position.
• This is a Critical Path and high accountability role and demands a highly committed and dynamic individual.
The primary areas of focus for this position are:
• Customer Service Request Intake
• Planning and preparation for core service execution teams
• Ownership of all coordination for core service delivery
• Work Order Creation and lifecycle management
• Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
• Direct support of our customers
• Operational excellence and world class service delivery
Duties include but not limited to:
• Service Delivery Planning for all core service types
• Service Agreements
• Reactive work orders
• Quoted Service
• Relationship Development with execution/action teams
• Coordination of internal and external teams and subcontractors in a rapid response business environment
• Networking internally and externally
Qualifications:
• Familiarity and a general understanding of the systems we support and the components within
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
• Exceptional communication skills - verbal and written
Software/Skills
• Strong Experience with Microsoft Office
• Virtual (PC Based) Call Systems (Genesys system preferred)
• Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
• Tableau (user level)
• Microsoft Dynamics (Preferred)
Requirements:
• Commitment to excellent customer service
• Best in class organizational skills
• Ability to manage and prioritize multiple responsibilities simultaneously
• Shape Expectations & Outcomes
• Complete and accurate Customer Service Request Intake
• Response time
• Accuracy of work order creation
• Prioritization Material Ordering
• Coordination of supplemental labor, subcontractors, outside service providers, etc.
• Planning and Scheduling.
Requirements
Qualifications:
• Familiarity and a general understanding of the systems we support and the components within
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
• Exceptional communication skills - verbal and written
Software/Skills
• Strong Experience with Microsoft Office
• Virtual (PC Based) Call Systems (Genesys system preferred)
• Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
• Tableau (user level)
• Microsoft Dynamics (Preferred)
Requirements:
• Commitment to excellent customer service
• Best in class organizational skills
• Ability to manage and prioritize multiple responsibilities simultaneously
• Shape Expectations & Outcomes
• Complete and accurate Customer Service Request Intake
• Response time
• Accuracy of work order creation
• Prioritization Material Ordering
• Coordination of supplemental labor, subcontractors, outside service providers, etc.
• Planning and Scheduling.