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AboutNeuAnalytics

Founded in 2006, NeuAnalytics is a SaaS company specializing in enterprise receivables management, compliance management, and business process management. Our platform serves leading financial institutions, auto finance companies, and other industry verticals by delivering data-driven solutions that improve operational performance and support regulatory compliance. We are a team of innovators and problem-solvers who believe that great outcomes start with great people. Our culture fosters curiosity, continuous learning, and collaboration - empowering our team to push boundaries and drive real impact for our clients every day.

About This Role

We are looking for a Data Specialist to join our Client Success team. In this role, you will serve as a subject matter expert in your assigned clients' data, delivering exceptional support and driving client performance through data quality management, reporting, and issue resolution.

The Data Specialist is responsible for the support and success of assigned clients. Core responsibilities include running daily reporting, proactively managing data quality, researching client data questions and escalations, building custom queries to support complex analysis and ad-hoc reporting, and providing business insights that aid client performance.

You will work directly with your Client Success Manager and Client Success Analysts to ensure your assigned clients are well-supported and any issues or concerns are addressed promptly and effectively.

What you will do in the role

• Analyze large data sets for conformance to best practices using client and industry specific business logic
• Access multiple interrelated data sets for potential conflicts, and ensure identified anomalies are tracked and resolved.
• Collaborate with internal stakeholders to assist with request resolutions as they pertain to data quality, analytics, reporting, or support requests.
• Proactively develop and maintain technical knowledge in specialized areas, remaining up-to-date on current trends and best practices
• Update tickets as they are in progress with appropriate communication both internally and externally.
• Track time spent working client requests
• Build custom queries to support complex data analysis and develop ad-hoc reports for client and internal use.
• Develop expertise in assigned clients' data, leveraging available tools, reports, and data to understand drivers of performance and proactively identify opportunities for improvement.

What will make you successful in the role?

• Experience in data analytics, programming, or database management
• Demonstrate strong analytical skills with an emphasis on data analysis
• Demonstrates proven IT knowledge of business analysis process and functions
• Strong collaboration, multi-tasking, and organization skills
• Strong written and oral communications skills
• Preferred experience with SQL or similar query languages; proficiency in Excel required
• Preferred BA degree or equivalent experience; a technical or IT-related field is a plus

Pay, Perks & Fun

At NeuAnalytics, we pride ourselves on our collaborative culture that is pervasive throughout every step of a NeuAnalytics employee's journey. Starting with our interviews and continuing through Daily Standup sessions, collaboration is at the heart of working at NeuAnalytics.

We offer a full slate of benefits including:

• 100% employer paid medical, dental, and vision for our employees.
• Generous/Flexible PTO
• Paid Holidays
• Life/AD&D
• LTD/STD
• Accident/Critical Illness
• 401(k) Plan
• Bonus Opportunities

We also offer some not-so-standard, extra-fun benefits, including learning & development programs to improve your skills and fully stocked fridges & snacks.

Take the chance to contribute to an upbeat, fully engaged culture that is addicted to winning. We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply.

EOE/M/F/D/V

• We conduct drug, credit, and background screenings on all employees. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States on a full-time basis and to complete the required employment eligibility verification form upon hire.