Program Coordinator Program Manager Jobs in Redding, CA

Apply Here: https://secure.onehcm.com/ta/SCHC.jobs?ShowJob=788672001&TrackId=ZipRecruiter

Patient Scheduling and Registration

• Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible
• Accurately schedules patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours
• Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed
• Pre-registers all patients asking and recording answers to all pre-registration questions
• Removes the day’s cancellations from the computer

Check In

• Greets patients and visitors in a prompt, courteous, and helpful manner
• Enters all demographic and financial information into the system accurately
• Performs financial transactions at the time of the visit including collecting all co-payments
• Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms

Check Out

• Performs financial transactions at the time of the visit
• Accurately closes the day and balances cash bag

Phones

• Answers telephones, handling calls as needed and taking messages when appropriate.
• Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages

Patient Program Coordination

• Evaluate financial status of all patients
• Determine patient eligibility for appropriate programs
• Assist patients with enrollment applications
• Follow up on all pending applications to ensure enrollment process is completed
• Educate the patient regarding financial responsibility and SCHC policies regarding payment
• Assist in training as needed

Health Information Services Duties (Satellite Visit Coordinator)

• Maintenance of patient records in the EMR
• Accurately pulls and delivers patient paper charts requested by clinical teams, Administration, and other authorized in-house personnel
• Accurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functions
• Answers telephone calls for patient chart requests, reports, and additional information needed by authorized personnel
• Provides assistance to patients and patient representatives with completion of medical records release forms

Other Duties

• Expected to consult frequently with the Lead Visit Coordinator and clinical teams to inform the clinician of the information given or actions taken
• Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties
• Effectively maintains and protects the confidentiality of all medical records and patient information
• Attend seminars and trainings to maintain current knowledge or financial programs
• Maintain accuracy of patient demographics and financial information in current system
• Prepares for next day’s clinic
• Alerts Visit Coordinator Team Leader or designated person to needed supplies/equipment
• Reports any safety hazards
• Keep work and lobby areas tidy
• Perform other duties as assigned

• Average proficiency using a computer to accomplish work
• High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress
• Skill in making appropriate decisions to benefit patients and meet SCHC objectives
• Ability to prioritize work and complete it on a timely basis with minimal supervision
• Strong customer service approach to problem solving situations
• Ability to read, write, understand and spell English and medical terminology correctly
• Strong math skills

• High school diploma required or equivalent
• Ability to read, write, understand and spell English and medical terminology correctly
• Excellent people skills and customer service orientation
• Basic Computer or keyboarding skills
• Typing 35 WPM or above

• Experience working with common health care programs
• Experience working with patient registration procedures
• Basic knowledge of medical or dental terminology

SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employee and their families receive the optimal in health care coverage, along with options to meet their needs.

• Competitive wages
• Medical insurance
• Dental insurance
• Vision insurance
• 403(b) retirement plan with matching employer contribution
• Long-term disability coverage
• Life insurance
• Accidental death and dismemberment insurance
• Supplemental Insurances
• Flexible spending account
• Paid vacation
• Paid sick
• Paid holidays
• Paid CME time and CME allowance
• Employee assistance program
• Jury duty pay
• Bereavement pay
• Prescription discount program
• 529 college savings plan
• Educational reimbursement program
• Gym membership discounts
• Free subscription-based app for meditation and sleep
• Free telemedicine service for benefit eligible employees

Shasta Community Health Center is an Equal Opportunity Employer