Program Coordinator Program Manager Jobs in East Lansing, MI

Description

Department

Marketing

Reports To

VP of Marketing / Chief Marketing Officer

Pay Classification

Hourly

FLSA Status

Non-Exempt

Position Grade

8

To assist the credit union in achieving its mission statement: "PFCU WILL DELIVER FINANCIAL WELL-BEING WITH VALUE, CONVENIENCE AND EXCEPTIONAL SERVICE," the Marketing Program Coordinator will support both the foundation's administrative operations and its outreach initiatives, including financial education programs and fundraising events. Support, model & adhere to PFCU's Service Standards as outlined in My MARC.

Administrative Foundation Support:

• Maintain and update the donor database with accurate contact details, giving history, communication preferences, and engagement notes for the PFCU Foundation.
• Support donor management and solicitations by preparing outreach lists, drafting and assembling solicitation materials, tracking contributions and pledges, and preparing thank-you letters and tax acknowledgment receipts.
• Assist with grant writing by researching prospective funders, maintaining a grant opportunity calendar, gathering required attachments, and coordinating internal inputs and approvals.
• Support donor prospecting by identifying potential individual and business supporters, preparing brief prospect profiles, and coordinating introductions and follow-up tasks.
• Develop and execute a comprehensive annual membership giving campaign.
• Manage email communications, schedule meetings, and prepare agendas/minutes for PFCU Foundation meetings.
• Maintain and update the Foundation's website and Foundation-specific social media channels, including posting timely updates and ensuring information is accurate and current.
• Help maintain financial records by uploading receipts and invoices in a timely manner. Assist in maintaining simple event budgets.
• Be willing and prepared to speak about the Foundation to community groups and organizations.

Event Planning & Coordination:

• Support planning and execution of community events, workshops, and fundraising activities
• Coordinate logistics such as venue booking, vendor communication, supplies, and registration
• Assist in the promotion of events through email, flyers, and social media
• Attend events and provide on-site administrative assistance when needed for marketing and Foundation events.

Financial Literacy Programming:

• Support the creation, updating, distribution and facilitation of age-appropriate financial literacy curriculum and classroom resources.
• Conduct outreach to recruit new school partners; coordinate program onboarding, confirm learning objectives, and communicate session expectations, schedules, and materials.
• Assist with production of the "Money Talk" podcast by supporting episode planning, guest outreach and scheduling, editing and tracking publishing timelines.
• Provide backup co-host support for the "Money Talk" podcast as needed, including helping draft episode talking points, supporting interview questions and transitions.

Other:

• Seek training opportunities to develop or enhance through training, conferences, reading etc. Willingly participate in and attend educational functions and meetings as requested by management.
• Perform all other duties as assigned.

Follows regulatory and policy compliance requirements which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Red Flag and Anti-Money Laundering (AML) Regulations, and other compliance related policies.

This position requires maintaining confidentiality with regard to non-public information about our members, employees and the Credit Union. We must protect the confidentiality of member information. Financial transactions are confidential and private. With account access, employees are to handle member information responsibly and confidentially.

To ensure the safety and security of all employees, employees must follow all security policies and procedures at all times. Security is the responsibility of all employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience in event planning and/or program coordination, ideally supporting community outreach and/or financial literacy initiatives, preferred

Grant writing and fundraising solicitation experience preferred

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, clients, members, and the general public.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have the capability to deal with problems involving concrete variables in standardized and non-standardized situations.

Other Skills & Abilities

• Strong administrative and organizational skills
• Excellent knowledge of the credit union's core system.
• Public speaking skills
• Presentation facilitation
• Ability to work independently and manage multiple tasks effectively
• Excellent working knowledge of the forms and documentation used by the credit union.
• Strong knowledge of credit union products and services.
• Excellent understanding of the Credit Union departments and procedures.
• Punctual, self-motivated, confident and accurate.
• Excellent communication and interpersonal skills both written and verbal.
• Able to stay calm under pressure.
• Professional attitude; supportive management.
• Neat and professional in appearance and dress.
• Ability to create good word of mouth; proven ability to effectively refer products and services. Excellent math skills.
• Ability to operate related computer applications, including Microsoft Office Suite programs, and other business equipment including computer, telephone, and other related office equipment.
• Good typing skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, and feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in work environment is usually moderate. While performing the duties of this job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock.

The employee is frequently required to use alertness, precision, resourcefulness, problem solving, numeric calculations, persuasiveness, auditory perception, memory, creativity, judgment, writing ability, reading ability, reasoning, imagination, patience, visual perception, comparing, and analyzing.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff or termination decisions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act (ADA), it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which pose an undue hardship on the Credit Union. Job descriptions are not intended and do not create employment contracts. The Credit Union maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

PFCU is an equal opportunity employer