Program Account Manager Jobs in New York (NOW HIRING)

The Account Manager is a results-driven professional responsible for managing employer relationships, supporting clients seeking employment, and sourcing new job opportunities that drive business development.

The Account Manager will develop and manage a portfolio of accounts with recurring, high-volume recruitment needs and screen candidates based on employer specifications. The role combines strategic outreach with personalized client hiring support, ensuring job seekers from diverse backgrounds are matched with quality employment opportunities.

Our employees consistently rate Grant Associates as a great place to work and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training, and engaging employee activities.

We provide:

• Competitive wages for high performance
• 11 Paid Holidays
• Paid Time Off (PTO)
• Tuition Reimbursement
• Guided Professional Development Plans
• Summer Fridays
• Weekly Wellness Sessions
• Medical, Vision, and Dental Benefits
• Employer-Paid Life Insurance
• Employer 401(k) Contributions
• Employee Referral Bonus Program
• Employee Assistance Programs
• Company Picnics
• Volunteer Experiences
• Access to Free Financial Counseling

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green Teams.

A successful Account Manager:

• Uses effective communication practices to deeply understand employer needs across industries, influence employer decisions, and secure job opportunities.
• Manages multiple employer relationships to ensure placements and repeat business.
• Converts employer leads into active job orders.
• Makes sound and appropriate referral and candidate matching decisions.
• Maintains consistent outreach and follow-up to sustain a strong employer pipeline.
• Consistently enters accurate Salesforce data for performance tracking.
• Collaborates with internal teams and partners to support placements.
• Thrives in a fast-paced environment while remaining mission-oriented.

Account Managers are expected to meet performance metrics such as:

• Active and new partnerships with employers
• Job orders created
• Referrals generated

• Outreach volume
• Employer meetings scheduled and completed
• Hiring events executed

• Total placements
• Placement rate

• Employer satisfaction
• Repeat employer engagements

• Build and maintain strong relationships with employers across various industries to identify job opportunities.
• Conduct business development meetings, cold calling, and outreach activities, including attending events or job fairs, canvassing, and networking to expand employer partnerships.
• Meet and exceed performance goals related to employer engagement, job placements, and client outcomes.
• Track account activity, job leads, and placement outcomes using Salesforce and Excel.
• Prepare reports and updates for leadership on account performance and client progress.

• Deeply understand and communicate employer specifications to ensure skills, competencies, and other requirements are clearly understood.
• Collaborate with career coaches and service teams to match job seekers to appropriate opportunities and provide feedback regarding candidate fit.
• Screen job seekers from diverse backgrounds for client employment opportunities to accurately assess their skills, goals, and barriers to employment.
• Maintain ongoing communication with employers and candidates throughout the hiring process.
• Support interview coordination, hiring events, and employer recruitment initiatives as needed.

To reach these goals, we look for Account Manager candidates who have the following qualifications on day one:

• Ability to clearly and professionally engage with employers, job seekers, and internal teams.

• Ability to assess complex situations, make decisions, and resolve issues independently or escalate when necessary.

• Comfort with conducting outreach (cold calls, networking, canvassing, etc.), relationship-building, and driving results in a performance-based environment.

• Ability to establish trust and maintain ongoing partnerships with both employers and job seekers.

• Ability to navigate database systems and a variety of digital tools such as Salesforce, Microsoft 365, Zoom, and related business tools to maintain accurate, timely, and complete data on placements and services.

• While a degree is not required, a Bachelor's degree in Business, Sales, Human Services, or a related field may be beneficial.
• Three (3) or more years of experience in account management, workforce development, business development, staffing, recruiting, or sales.
• Experience in staffing, recruiting, employment services, workforce development, or employer engagement.
• Demonstrated success developing employer partnerships and generating job opportunities.
• Demonstrated success meeting performance goals related to placements, employer engagement, outreach activities, and business development.
• Knowledge of Salesforce, Zoom, Microsoft 365, or similar platforms, with the ability to quickly learn and utilize technology tools effectively.
• Familiarity with performance metrics, outcome tracking, and reporting.
• Bilingual or multilingual abilities are highly desirable, especially Spanish.
• Knowledge of one or more of the following industries is beneficial:
  • Healthcare amp; Human Services
  • Security
  • Retail amp; Customer Service
  • Administrative amp; Office Support
  • Food Service amp; Hospitality
  • Facilities, Maintenance amp; Cleaning
  • Transportation, Driving amp; Logistics
  • Construction amp; General Labor

Grant Associates is a national workforce development company that is passionate about raising the economic security of the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development.

As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.

Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.

$ 66,300 - $ 70,000 Annually

Grant Associates is an Equal Opportunity Employer.