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Program Account Manager Jobs in New York (NOW HIRING)

OOCL USA Inc

Account Manager

Manhattan, NY · On-site

$95K - $107K/yr

Employee Assistance Program Account Manager Key Responsibilities: * Identify and develop new business opportunities within the assigned sales territory. * Maintain and grow existing customer accounts ...

Sbhonline

Account Manager

Manhattan, NY · On-site

$60 - $80/hr

Based on Experience Description We are seeking a detail-oriented and highly organized Pooled Trust Billing & Accounts Manager to oversee the financial operations of a pooled trust program. This role ...

New

Grant Associates

Account Manager

Brooklyn, NY

$66K - $70K/hr

The Account Manager will develop and manage a portfolio of accounts with recurring, high-volume ... Employee Referral Bonus Program * Employee Assistance Programs * Company Picnics * Volunteer ...

Format Press

Account Manager

Brooklyn, NY · On-site

Our work includes print collateral, promotional products, apparel, gifting programs, facility-level ... The Account Manager acts as the central point between the client and our internal teams, making ...

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Program Account Manager information

What is a program account manager?

A Program Account Manager is a professional responsible for overseeing client accounts within a specific program or portfolio, ensuring that client needs are met and program objectives are achieved. They act as the primary point of contact between clients and the company, coordinating services, managing budgets, and tracking progress. Program Account Managers often develop strategies to improve client satisfaction, resolve issues, and report on program performance. Their role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a program account manager?

To thrive as a Program Account Manager, you need strong project management abilities, client relationship skills, and a background in business or account management, often supported by a relevant degree. Familiarity with CRM software, project management tools like Asana or Trello, and sometimes certifications such as PMP are typically required. Excellent communication, problem-solving, and negotiation skills set top performers apart in this role. These competencies are crucial for maintaining client satisfaction, meeting program goals, and driving business growth through effective coordination.

What are some common challenges faced by program account managers when balancing client needs with program objectives?

Program Account Managers often encounter the challenge of aligning diverse client expectations with the strategic goals and operational capabilities of their organization. This requires strong communication and negotiation skills to ensure that client requests are addressed without compromising program integrity or timelines. Additionally, managing multiple projects simultaneously and coordinating cross-functional teams can present organizational and prioritization challenges. Building strong relationships with clients and internal stakeholders is crucial for proactively addressing issues and ensuring program success.

What is the difference between Program Account Manager vs Customer Success Manager?

AspectProgram Account ManagerCustomer Success Manager
CredentialsRelevant certifications (e.g., PMP), experience in account managementCustomer service certifications, experience in client relations
Work EnvironmentCorporate, client-facing, project-focusedCustomer-centric, support and retention-focused
Employer & IndustryTech, SaaS, consulting firmsTech, SaaS, service industries
Search & Comparison IntentUnderstanding roles in account management and project deliveryDistinguishing client relationship roles in customer success

Program Account Managers focus on managing client accounts, overseeing projects, and ensuring delivery of services. Customer Success Managers prioritize client satisfaction, retention, and support. While both roles involve client interaction, Program Account Managers are more project and account delivery-oriented, whereas Customer Success Managers concentrate on ongoing client relationships and success outcomes.

How much does a program account manager get paid?

Program account managers typically earn a median annual salary between $70,000 and $120,000, depending on experience, industry, and location. Salaries can increase with certifications, advanced skills, and managerial responsibilities.

What are popular job titles related to Program Account Manager jobs in New York?

For Program Account Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Program Account Manager jobs in New York look for?

The top searched job categories for Program Account Manager jobs in New York are:

What cities in New York are hiring for Program Account Manager jobs?

Cities in New York with the most Program Account Manager job openings:

Program Account Manager jobs near you
Infographic showing various Program Account Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Account Manager

OOCL USA Inc

Manhattan, NY • On-site

$95K - $107K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Identify and develop new business opportunities within the assigned sales territory.

  • Maintain and grow existing customer accounts through regular communication, customer meetings, and business reviews.

  • Develop and execute sales plans focused on revenue growth, customer value, and contribution improvement.

Job description

Account Manager

Location: Remote — must reside in or near NYC
Travel: Approximately 25%, or as needed to support the assigned sales territory
Position Type: Outside Sales

OOCL is seeking an outside salesperson to support business development and customer relationship management within the NYC tristate area market and surrounding sales territory. OOCL offers the opportunity to represent a respected global brand while building meaningful customer partnerships and contributing to the growth of our Marketing & Sales organization.

The Account Manager is responsible for identifying new business opportunities, growing existing customer relationships, developing territory sales plans, and supporting revenue growth within the ocean transportation and logistics industry. The Account Manager will work cross-functionally with internal teams to deliver responsive, value-driven solutions and a strong customer experience. 

OOCL Benefits:

  • Medical & Dental, 100% company-paid
  • Optional Vision Insurance
  • This role comes with an $8,400 annual car allowance
  • 401(k) Retirement Plan + Pension Plan
  • PTO & Separate Paid Sick Time
  • Paid Major Holidays
  • Employee Assistance Program

Account Manager Key Responsibilities:

  • Identify and develop new business opportunities within the assigned sales territory.
  • Maintain and grow existing customer accounts through regular communication, customer meetings, and business reviews.
  • Develop and execute sales plans focused on revenue growth, customer value, and contribution improvement.
  • Support bids, pricing discussions, customer proposals, and contract opportunities.
  • Collaborate with internal teams including Trades department (pricing/rates), Customer Service department, Operations department, and the Sales department.
  • Monitor market conditions, customer needs, and competitive activity to support sales strategy.
  • Adhere to OOCL’s competition compliance policies and procedures in all business activities.
  • Represent OOCL professionally in customer-facing and industry-related interactions.

Account Manager Qualifications:

  • Minimum of 5 years of sales experience in ocean transportation, steamship, freight forwarding, logistics, or a related transportation industry.
  • Prior outside sales, territory sales, or account management experience preferred.
  • Ability to travel approximately 25%, or as needed.
  • Bachelors degree or higher level of education.
  • Valid driver’s license and reliable vehicle required.
  • Proficiency with Microsoft Office, including PowerPoint, Excel, Word, Teams, Outlook, and SharePoint.
  • Must reside within in the NYC tristate area.

Preferred Skills:

  • Strong customer relationship management and business development skills.
  • Excellent communication, negotiation, listening, and interpersonal skills.
  • Strong organization, planning, and prioritization abilities.
  • Self-motivated, adaptable, and comfortable working independently in a remote/outside sales environment.
  • Ability to collaborate effectively with cross-functional teams.


All employment is contingent upon the successful completion of a background check and MVR approval.


The annualized base salary for this position ranges from $95,000.00 to $107,000.00 excluding fringe benefits.  If hired at OOCL, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.  In addition to those factors, we also consider internal equity as part of any final offer.  Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.  All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.


OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.