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Professional Services Program Manager Jobs in Oregon

Five9

OR · On-site

Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve ...

Young Presidents' Organization

OR · On-site

The program manager partners with the leadership community, coordinating logistics, governance, and ... This will involve timely, professional, and high-touch communications with board members, member ...

Origami Risk LLC

Manager, Professional Services

$125K - $160K/yr

Overview As a Manager, Professional Services you will support and drive success of individual team ... Education Assistance Program - to help colleagues pursue industry/role-specific certifications

HealthEdge

Manager, Professional Services

The Manager of Professional Services is a strategic, client-facing people leader responsible for managing and developing a team of Business Consultants who deliver consulting services ...

brs

Program Manager

Corvallis, OR · On-site

We are SpecPro Professional Services, LLC (SPS) , an facilities and environmental consulting firm ... SPS is seeking a dynamic and detail-oriented Program Manager to join our team, providing proactive ...

BlueCat

OR

The Professional Services Operations Manager is responsible for driving operational excellence ... BlueCat participates in the E-Verify program to confirm the employment eligibility of new hires ...

Procom Services

211223 / Program Manager

Hillsboro, OR

$126K - $126K/yr

Company Description Procom is a leading provider of professional IT services and staffing to ... In this role the candidate will be required to manage parts of a developer program, including ...

AcuityMD

OR

Program Manager AcuityMD is a software and data platform that accelerates access to medical ... Team Mission The Professional Services team is part of a tightly integrated commercial organization ...

Logistics Management Institute

Program Manager

This includes development of modular, API-connected services, automation of manual acquisition ... Program Management Professional (PgMP) (PMI) Desired Qualifications * Master's degree from an ...

Amerit Fleet Solutions

Program Manager

$120K - $130K/yr

We're looking for a dynamic, results-driven professional with a proven track record in managing ... Design and implement comprehensive service delivery programs tailored to each customer's unique ...

Artemis Arc

... Service members transitioning to civilian life. This role oversees program management, staffing ... Project Management Professional certification (or equivalent industry recognized project management ...

Amerit Fleet Solutions

Program Manager

$120K - $130K/yr

We're looking for a dynamic, results-driven professional with a proven track record in managing ... Design and implement comprehensive service delivery programs tailored to each customer's unique ...

Aptive

... Service members transitioning to civilian life. This role oversees program management, staffing ... Project Management Professional certification (or equivalent industry recognized project management ...

Five9

OR · On-site

To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program ... Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales ...

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All JobsProfessional Services Program JobsProfessional Services Program Manager JobsProfessional Services Program Manager Jobs in Oregon

Professional Services Program Manager information

What jobs pay 2000 a day?

Professional Services Program Managers in consulting or specialized project management roles can earn around $2,000 per day, especially with extensive experience, certifications, and working on high-value projects. Such roles often require strong leadership, industry expertise, and the ability to manage complex client engagements in a fast-paced environment.

What is the average salary for a programme manager?

The average salary for a professional services program manager typically ranges from $80,000 to $130,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills and certifications can earn higher salaries, often exceeding $150,000. Compensation also includes benefits such as bonuses and performance incentives.

How does a Professional Services Program Manager typically collaborate with cross-functional teams to deliver client projects?

As a Professional Services Program Manager, you will regularly collaborate with cross-functional teams such as sales, technical consultants, and customer success to ensure seamless project delivery. This often involves facilitating communication between stakeholders, aligning project objectives, and coordinating resources to meet client expectations and deadlines. You’ll also be responsible for managing project risks and resolving issues that arise, making strong interpersonal and organizational skills essential. Building strong relationships across departments is key to driving successful outcomes and maintaining high client satisfaction.

What are the key skills and qualifications needed to thrive as a Professional Services Program Manager, and why are they important?

To thrive as a Professional Services Program Manager, you generally need strong project management expertise, a background in business or technology, and experience with client-facing implementations. Familiarity with project management software like MS Project or Asana, and certifications such as PMP or Agile/Scrum, are typically expected. Exceptional organizational, leadership, and communication skills help you effectively coordinate teams and manage client relationships. These abilities are crucial for ensuring successful project delivery, client satisfaction, and the achievement of business goals.

What are the top 3 skills of a program manager?

A program manager, including those in professional services, typically needs strong leadership and communication skills to coordinate teams and stakeholders effectively. Organizational and project management skills are essential for planning, executing, and monitoring multiple projects simultaneously. Additionally, problem-solving and risk management abilities help address challenges and ensure program success.

What is the difference between Professional Services Program Manager vs Project Manager?

AspectProfessional Services Program ManagerProject Manager
CredentialsTypically requires PMP, PgMP, or similar certificationsOften requires PMP or CAPM certifications
Work EnvironmentFocuses on managing multiple ongoing client projects within professional servicesManages individual projects with defined scope, time, and budget
Employer & IndustryCommon in consulting, IT services, and professional services firmsWidely used across various industries including construction, IT, and healthcare

The Professional Services Program Manager oversees multiple client projects, ensuring strategic alignment and resource management, while the Project Manager focuses on executing specific projects within scope and deadlines. Both roles require strong organizational skills and certifications but differ in scope and responsibilities.

What is the role of a professional services manager?

A professional services manager oversees the delivery of consulting or technical services to clients, ensuring projects meet quality, scope, and deadlines. They coordinate between clients and internal teams, manage resources, and often require strong communication, project management skills, and industry knowledge.

What are Professional Services Program Managers?

Professional Services Program Managers are responsible for leading and coordinating complex service projects for clients, often within industries like technology, consulting, or engineering. They oversee project delivery, manage client relationships, allocate resources, and ensure that programs meet business objectives and client expectations. Their role often bridges the gap between service delivery teams and clients, ensuring successful outcomes and client satisfaction. They also track project progress, handle budgets, and address any issues that arise during program execution.
What are popular job titles related to Professional Services Program Manager jobs in Oregon? For Professional Services Program Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Professional Services Program Manager jobs in Oregon look for? The top searched job categories for Professional Services Program Manager jobs in Oregon are:
What cities in Oregon are hiring for Professional Services Program Manager jobs? Cities in Oregon with the most Professional Services Program Manager job openings:
Professional Services Program Manager jobs near you
Professional Services Program Manager

Professional Services Program Manager

Five9

OR • On-site

Other

Posted 5 days ago

Job description

Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience.

Key Responsibilities:

  • Lead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget.
  • Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
  • Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
  • Identify project risks and implement appropriate mitigation plans.
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
  • Maintain and update all internal applications associated with implementation projects.
  • Articulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers.

Key Qualifications:

  • 5+ years as a Program Manager, Scrum Master, or Technical Consultant.
  • Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
  • Exposure to Artificial Intelligence within the Voice and Digital channels.
  • Contact Center Industry experience highly preferred.
  • Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired.
  • Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired.
  • Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).
  • Excellent verbal and written skills required.
  • BA/BS or equivalent experience is required.
  • One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications.

Key Skills:

  • Must possess a strong combination of project management skills, technical call center expertise, AI, and client development.
  • Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative.
  • Must be a natural leader:  Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.
  • Strong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices.
  • Must be strategic thinker; Able to understand the 'Big-Picture"; Able to think quickly and adeptly when solving complex problems.
  • Must demonstrate a strong sense of accountability and ownership with the ability to take proactive action and act with urgency as circumstances require.
  • Exceptional with time management and organization.
  • Bilingual skills a plus.

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