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Professional Services Program Manager Jobs in Oregon

Five9

OR

Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve ...

Teachstone

OR

$86K - $95K/yr

Role Overview The Professional Services Manager oversees the delivery of high-quality CLASS ... We train coaches and observers, build and deliver online support programs, design professional ...

Harness

OR · On-site

Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers ... Drive achievement of Professional Services bookings and margin targets through accurate forecasting ...

Potawatomi Federal Solutions, LLC

Program Manager Division: 1Health Solutions Location: Remote Position Summary 1 Health Solutions is ... professional services. Experience managing geographically dispersed personnel across multiple ...

Procom Services

211223 / Program Manager

Hillsboro, OR · On-site

$126K - $126K/yr

Company Description Procom is a leading provider of professional IT services and staffing to ... In this role the candidate will be required to manage parts of a developer program, including ...

AcuityMD

OR

Program Manager AcuityMD is a software and data platform that accelerates access to medical ... Team Mission The Professional Services team is part of a tightly integrated commercial organization ...

Vision to Learn

Program Manager

Eugene, OR · On-site

$65K - $75K/yr

We approach our work with a value system of service excellence, empathy, integrity, open ... Professional attitude and delivery of high-quality medical care to every patient, partner, parent ...

Vision to Learn

Program Manager

Bend, OR · On-site

$65K - $75K/yr

We approach our work with a value system of service excellence, empathy, integrity, open ... Professional attitude and delivery of high-quality medical care to every patient, partner, parent ...

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Professional Services Program Manager information

How does a professional services program manager typically collaborate with cross-functional teams to deliver client projects?

As a Professional Services Program Manager, you will regularly collaborate with cross-functional teams such as sales, technical consultants, and customer success to ensure seamless project delivery. This often involves facilitating communication between stakeholders, aligning project objectives, and coordinating resources to meet client expectations and deadlines. You’ll also be responsible for managing project risks and resolving issues that arise, making strong interpersonal and organizational skills essential. Building strong relationships across departments is key to driving successful outcomes and maintaining high client satisfaction.

What is the average salary for a professional services program manager?

The average salary for a professional services program manager typically ranges from $90,000 to $130,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills and certifications may earn higher compensation, often exceeding $150,000.

What are the key skills and qualifications needed to thrive as a professional services program manager, and why are they important?

To thrive as a Professional Services Program Manager, you generally need strong project management expertise, a background in business or technology, and experience with client-facing implementations. Familiarity with project management software like MS Project or Asana, and certifications such as PMP or Agile/Scrum, are typically expected. Exceptional organizational, leadership, and communication skills help you effectively coordinate teams and manage client relationships. These abilities are crucial for ensuring successful project delivery, client satisfaction, and the achievement of business goals.

What is the difference between Professional Services Program Manager vs Project Manager?

AspectProfessional Services Program ManagerProject Manager
CredentialsTypically requires PMP, PgMP, or similar certificationsOften requires PMP or CAPM certifications
Work EnvironmentFocuses on managing multiple ongoing client projects within professional servicesManages individual projects with defined scope, time, and budget
Employer & IndustryCommon in consulting, IT services, and professional services firmsWidely used across various industries including construction, IT, and healthcare

The Professional Services Program Manager oversees multiple client projects, ensuring strategic alignment and resource management, while the Project Manager focuses on executing specific projects within scope and deadlines. Both roles require strong organizational skills and certifications but differ in scope and responsibilities.

What is a professional services program manager?

Professional Services Program Managers are responsible for leading and coordinating complex service projects for clients, often within industries like technology, consulting, or engineering. They oversee project delivery, manage client relationships, allocate resources, and ensure that programs meet business objectives and client expectations. Their role often bridges the gap between service delivery teams and clients, ensuring successful outcomes and client satisfaction. They also track project progress, handle budgets, and address any issues that arise during program execution.
What are popular job titles related to Professional Services Program Manager jobs in Oregon? For Professional Services Program Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Professional Services Program Manager jobs in Oregon look for? The top searched job categories for Professional Services Program Manager jobs in Oregon are:
Professional Services Program Manager jobs near you
Infographic showing various Professional Services Program Manager job openings in Oregon as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Professional Services Program Manager

Five9

OR

Other

Re-posted 26 days ago

Job description

Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience.

Key Responsibilities:

  • Lead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget.
  • Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
  • Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
  • Identify project risks and implement appropriate mitigation plans.
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
  • Maintain and update all internal applications associated with implementation projects.
  • Articulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers.

Key Qualifications:

  • 5+ years as a Program Manager, Scrum Master, or Technical Consultant.
  • Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
  • Exposure to Artificial Intelligence within the Voice and Digital channels.
  • Contact Center Industry experience highly preferred.
  • Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired.
  • Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired.
  • Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).
  • Excellent verbal and written skills required.
  • BA/BS or equivalent experience is required.
  • One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications.

Key Skills:

  • Must possess a strong combination of project management skills, technical call center expertise, AI, and client development.
  • Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative.
  • Must be a natural leader:  Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.
  • Strong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices.
  • Must be strategic thinker; Able to understand the 'Big-Picture"; Able to think quickly and adeptly when solving complex problems.
  • Must demonstrate a strong sense of accountability and ownership with the ability to take proactive action and act with urgency as circumstances require.
  • Exceptional with time management and organization.
  • Bilingual skills a plus.

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