Professional Services Analyst Jobs (NOW HIRING)

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.
http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113
Do you thrive in bringing the best out of others? Do you excel in maturing successful and inspiring programs that are key to the department's success in embracing new and key existing technologies? Do you crave a dynamic environment where you play a pivotal role in bringing in new technologies to the enterprise while delivering innovative solutions to challenging business problems and promoting EA's mission to connect people to technology?
If these things excite you, the Education and Professional Services Section needs you!
In this position, the focus is on providing analysis, development, configuration, and practical experience on existing and emerging technical capabilities that align with the strategic design and function of FTB's current and future business processes and technology solutions. This includes solving business problems through technology while educating the customer and technical teams on the technology, continually moving the department towards our "To-Be" state via service delivery engagements.
We are looking for candidates that possess skills in continual program improvement, possess strong organization skills, understand department technologies, and have solid business and technical writing skills, are open to learning our processes and emerging technologies, and love working with business and IT customers in support of growing and managing a strong and effective program.
Additional positions may become available (eRPA 2526-00930).
Please complete this optional survey letting us know how you heard about this position by clicking here .
You will find additional information about the job in the Duty Statement .
Working Conditions

• Interviews will be conducted in p erson

• This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.

• This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need. This is subject to change.

About the Technology Services Division (TSD) The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB's mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more about FTB .
Learn more about other FTB technical roles at this FTB microsite .
Need help understanding the hiring process or have questions about FTB? We'd love to talk to you! Before applying, read through these step by step instructions to apply, or contact us at IT.Recruit@ftb.ca.gov . Please include the job control (JC) number and the position title in the subject line.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-524828
Position #(s):
564-213-1402-XXX
Working Title:
Professional Services Analyst
Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
In Office
Job Type:
Permanent, Full Time
Department Information
Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.
FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.
Department Website: http://www.ftb.ca.gov
Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify .
CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/27/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Franchise Tax Board
Classification and Hiring Unit
Attn: Jaime Sanchez / IT Workforce
P.O. Box 550
Sacramento , CA 95812-0550
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Franchise Tax Board
Classification and Hiring Unit
Attn: Jaime Sanchez / IT Workforce
9646 Butterfield Way
Sacramento , CA 95827
Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
07:00 AM - 06:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - A cover letter is required and must be included.
• Other - Required : If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).
• Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement(s):
  Describe a project where you served as an Agile/Scrum team member or Scrum Master and delivered an end-to-end technology solution. Your narrative must cover the following:
  1.) Explain the problem you were addressing, who your stakeholders were, and how you determined success.
  2.) Describe the methodologies, practices, and tools you used throughout the project. Include how you translated business needs into functional and technical work.
  3.) Explain your approach to testing, quality assurance, release planning, and how you supported deployment into production.
  4.) Describe how you helped users adopt the solution, including any training, documentation, or support you provided.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements.
We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.

• Knowledge of principles related to emerging technologies, such as cloud-native architecture, sufficient to evaluate their potential application within the organization
• Knowledge of principles related to emerging technologies, such as artificial intelligence/machine learning (AI/ML), sufficient to evaluate their potential application within the organization
• Knowledge of various system architecture patterns and design patterns to make informed decisions when designing systems with new technologies
• Knowledge of basic cybersecurity principles and secure coding practices to ensure new technology implementations do not introduce unnecessary vulnerabilities
• Ability to quickly absorb and apply new programming languages, frameworks, and tools in a fast-paced environment
• Strong analytical skills to deconstruct complex technical challenges, evaluate trade-offs between different solutions, and innovate with emerging tools
• Proficiency in at least one general-purpose programming language (e.g., Python, Java, etc.) and the aptitude to quickly become proficient in others as required by new technologies
• Excellent collaboration skills to work effectively with cross-functional teams, articulate technical concepts clearly to non-technical stakeholders, and create comprehensive documentation for tr