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Professional Help Desk Technician Jobs (NOW HIRING)

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... The NOC Technician will be an IT professional who provides technical assistance on computer systems ...

FLATLAND HOLDINGS LLC

Help Desk Technician

Midland, TX

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or ...

RK Supply

Help Desk Technician

Midland, TX · On-site

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Next Step Systems LTD

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... professional work relationship with lawyers, managers, and staff. - Provide after hours on-call ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... professional work relationship with lawyers, managers, and staff. - Provide after hours on-call ...

Saxon Global

Help Desk Technician

Paramus, NJ · On-site

$20.25 - $27.25/hr

Help Desk Technician Looking for a Help Desk Technician to provide front-line IT support for staff and end users. Candidates must be within driving distance of Paramus, NJ and have reliable ...

The Arc of Schuyler

Help Desk Technician

Elmira, NY

$19 - $21.85/hr

Apply now and be a part of a team that values professionalism and forward thinking in a flexible ... Your day as a Help Desk Technician As a Help Desk Technician at The Arc of Chemung-Schuyler, you ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Lose Design

Help Desk Technician

Columbia, SC

$16.25 - $22/hr

About the job Help Desk Technician We are looking for a Help Desk Technician who will be responsible for delivering exceptional front desk role, maximising customer satisfaction, and building and ...

New

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the technician will document and analyze technical issues and customer interactions, manage and update ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

Mitchell Martin

Help Desk Technician

Manhattan, NY · On-site

$24.50 - $35/hr

Help Desk Technician Location: New York, NY Position Type: Contract Compensation Pay Range:$24.50 ... Professionalism and strong communication skills are essential. Key Responsibilities Serve as the ...

CFS

Help Desk Specialist

New Albany, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

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How much do professional help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for professional help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Professional Help Desk Technician, and why are they important?

To thrive as a Professional Help Desk Technician, you need a solid understanding of computer hardware, software, networking fundamentals, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Experience using ticketing systems, remote support tools, and knowledge base platforms is common in this role. Strong communication, problem-solving abilities, and patience help technicians effectively assist users and de-escalate stressful situations. Mastery of these skills ensures timely issue resolution, high customer satisfaction, and efficient IT operations within an organization.

What are common challenges faced by Professional Help Desk Technicians, and how can they be overcome?

Professional Help Desk Technicians often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, technicians should prioritize tasks based on urgency, continually update their technical knowledge, and practice clear, empathetic communication. Additionally, collaborating closely with team members and using ticketing systems efficiently can help streamline workflow and improve user satisfaction.

What does a Professional Help Desk Technician do?

A Professional Help Desk Technician provides technical support and troubleshooting assistance to users experiencing issues with computer systems, software, and hardware. They are responsible for diagnosing problems, resolving technical issues, and guiding users through step-by-step solutions. Additionally, they may document problems, escalate complex issues to higher-level IT staff, and help maintain overall system functionality within an organization.

What is the difference between Professional Help Desk Technician vs Help Desk Support Specialist?

AspectProfessional Help Desk TechnicianHelp Desk Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, tech support centersHelp desks, customer support centers
Employer & IndustryIT service providers, large organizationsIT support firms, small to medium businesses

The Professional Help Desk Technician and Help Desk Support Specialist roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in job scope and responsibilities, with the technician typically handling more technical issues and support specialists focusing on customer communication and issue escalation.

What cities are hiring for Professional Help Desk Technician jobs? Cities with the most Professional Help Desk Technician job openings:
What are the most commonly searched types of Help Desk Technician jobs? The most popular types of Help Desk Technician jobs are:
What states have the most Professional Help Desk Technician jobs? States with the most job openings for Professional Help Desk Technician jobs include:
Professional Help Desk Technician jobs near you

Help Desk Technician

STI

Golden, CO • On-site

$20.75 - $28/hr

Full-time

Posted 12 days ago

Job description

Help Desk Technician
Golden, CO
12+ Months
NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not willing to be on-site full time.
The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.
The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Assist with onboarding and offboarding of new or outgoing users.
  • Install, configure, maintain and upgrade PC software.
  • Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician
  • Experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation
  • Must be able to pass a background check
  • Proficiency with Windows, Linux, and IOS computers
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Ability to remain calm and professional in stressful situations
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
  • Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

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