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Professional Concierge Jobs in Rochester, NY (NOW HIRING)

Greenlight Networks

Office Coordinator

Rochester, NY

$22 - $27/hr

Resolve customer concerns with empathy and professionalism, escalating issues to the appropriate teams when needed. Support the Concierge team with customer requests and service-related inquiries.

Greenlight Networks

Office Coordinator

Rochester, NY · On-site

$22 - $27/hr

Resolve customer concerns with empathy and professionalism, escalating issues to the appropriate teams when needed. * Support the Concierge team with customer requests and service-related inquiries.

Cellular Sales

Call Center Representative

Rochester, NY · On-site

$17 - $20/hr

... a concierge level customer experience both during and after the sale. Our more than 7000 team ... Work Environment This job operates in a professional office environment. This role routinely uses ...

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All JobsProfessional Concierge JobsProfessional Concierge Jobs in Rochester, NY

Professional Concierge information

See Rochester, NY salary details

$10

$17

$25

How much do professional concierge jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for professional concierge in Rochester, NY is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What is a professional concierge?

Professional concierges are hospitality professionals who assist guests or clients by providing personalized services such as making reservations, arranging transportation, recommending local attractions, and handling special requests. They are typically employed at hotels, luxury residential buildings, or corporate offices. Their main goal is to enhance the guest experience by ensuring convenience, comfort, and satisfaction through attentive and knowledgeable service.

What are the key skills and qualifications needed to thrive as a professional concierge?

To thrive as a Professional Concierge, you need in-depth knowledge of local attractions, excellent organizational abilities, and experience in hospitality or customer service. Familiarity with property management systems, reservation software, and communication platforms is typically required. Outstanding interpersonal skills, resourcefulness, and discretion help concierges build trust and exceed guest expectations. These competencies are crucial for providing seamless, personalized service and ensuring guest satisfaction in a fast-paced environment.

How does a professional concierge typically handle high-pressure situations or last-minute requests from guests?

Professional concierges are often faced with urgent guest requests, such as securing last-minute reservations or resolving unexpected issues. In these situations, they rely on strong local networks, resourcefulness, and excellent communication skills to deliver prompt solutions. Concierges must remain calm under pressure, prioritize tasks efficiently, and maintain a positive, service-oriented attitude. Collaborating closely with hotel staff and local vendors is key to fulfilling guest needs quickly and exceeding expectations.

What is the difference between Professional Concierge vs Hotel Concierge?

AspectProfessional ConciergeHotel Concierge
CredentialsCustomer service experience, certifications in hospitality or concierge servicesCustomer service experience, hospitality certifications often preferred
Work EnvironmentLuxury residences, corporate offices, private clubsHotels, resorts, hospitality venues
Employer & IndustryPrivate clients, luxury service providersHotels, hospitality industry
Common Search/ComparisonYesYes

While both roles focus on providing personalized services, a Professional Concierge typically works in private residences or corporate settings, offering tailored assistance to individual clients. A Hotel Concierge operates within the hospitality industry, assisting hotel guests with reservations, local recommendations, and other travel needs. The key difference lies in their work environment and client base, though both require strong customer service skills and relevant certifications.

Do professional concierges make good money?

Professional concierges typically earn a median annual salary ranging from $30,000 to $50,000, depending on experience, location, and employer. Higher earnings are possible with specialized skills, certifications, or working in luxury or high-end environments.

How do I get hired as a professional concierge?

To become a professional concierge, candidates typically need strong customer service skills, excellent communication abilities, and experience in hospitality or related fields. Many employers prefer candidates with a high school diploma or equivalent, and some may require certifications in hospitality or customer service. Building a professional network and demonstrating reliability can also improve job prospects.

What are the most commonly searched types of Concierge jobs in Rochester, NY?

The most popular types of Concierge jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Professional Concierge jobs?

Cities near Rochester, NY with the most Professional Concierge job openings:

Professional Concierge jobs near you
Infographic showing various Professional Concierge job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,186 per year, or $17.9 per hour.

SALES ASSOCIATE PT-COSMOPROF COLOR & CURL UNCERTIFIED

Sally Beauty

Greece, NY

$14.25 - $16.25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Color & Curl Concierge 

The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical, social media, business and selling skills. 

In addition to daily sales associate responsibilities, the CCC/CCS maximizes sales by:

  • Creating increased customer retention and loyalty
  • Building lasting relationships and driving behaviors that grow brand awareness and hair color market share. 
  • Using market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, conduct product education both in store and virtually.
  • Providing color & curl/texture consulting services to professional beauty salons, barbers, spas, schools and licensed cosmetologists.

The CCC/CCS is a vital role whose main focus is driving the color & curl business. This role requires extensive education provided through online guided learning and certification courses. 

Primary Duties  

You are the expert in Color & Curl/Texture and your primary duties surround this expertise!

  • Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs. 
  • Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors. 
  • Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner. 
  • Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers. 
  • Stay informed regarding emerging trends, remain agile in response to market changes, and build Industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market.
  • Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions. 
  • Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior.

Why you’ll love working here:

  • The people are creative, fun and passionate about beauty.
  • Generous product discount and free sample products.
  • You will receive a great education regarding our products through guided learning and certification courses.
  • You will have ample opportunity for growth.
  • You may qualify for one or more of the following – medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.

Experience and Skills Required  

  • One year retail or other sales -focused experience 
  • Licensed cosmetologist highly preferred in US and Canada
  • Reliable transportation to effectively service designated store and market.
  • Ability to travel to shows and/or sales meetings a minimum of 3 times a year.
  • Strong business acumen and ability to read, interpret, and action on pertinent sales reporting.
  • Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred.
  • Strong knowledge of POS applications.
  • Comprehensive knowledge of computers, ipads, mobile devices and social media platforms.
  • Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs.
  • May be required to work in other stores and in field at times.
  • Strong time management and organization skills and the ability to manage multiple projects at once.
  • Ability to present a professional image and interact positively with the public.
  • Strong written and verbal communication skills, at all levels within and outside the organization.
  • Must pass Color Certification Test within 60 days of hire to remain in position

Working Conditions /Physical Requirements     

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. 

Additional Information:

Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you.

“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

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