ZipRecruiter

Log In

1

Professional Concierge Jobs in Rochester, NY (NOW HIRING)

w3r Consulting

Concierge

Fairport, NY · On-site

$14.75 - $19/hr

The Concierge is the first face that visitors see at company's Resource Center retail locations ... routed in a courteous and professional manner Essential Resource Responsibilities ...

Senior Lifestyle

Concierge

Rochester, NY · On-site

$15.50 - $17/hr

Maintain a positive and professional demeanor toward all residents, visitors and co-workers. * Wage Scale $15.50 - $17.00 Qualifications * Three (3) months of related experience is preferred. * You ...

Senior Lifestyle

Concierge

Rochester, NY

$16 - $18/hr

Maintain a positive and professional demeanor toward all residents, visitors and co-workers. Qualifications * Hours are weekends and evenings with the salary range of $16.00- $18.00 per hour * Three ...

Senior Lifestyle

Concierge

Rochester, NY · On-site

$16 - $18/hr

Maintain a positive and professional demeanor toward all residents, visitors and co-workers. Qualifications * Hours are weekends and evenings with the salary range of $16.00- $18.00 per hour * Three ...

Senior Lifestyle

Concierge

Rochester, NY

$15.50 - $17/hr

Maintain a positive and professional demeanor toward all residents, visitors and co-workers. * Wage Scale $15.50 - $17.00 Qualifications * Three (3) months of related experience is preferred. * You ...

Jewish Senior Life

Concierge

Rochester, NY

$16.23/hr

Greets and welcomes visitors, residents and staff in a professional manner. Provide information on daily activities and services provided by the Jewish Home of Rochester. Also responsible for ...

Jewish Senior Life

Concierge

Rochester, NY · On-site

$16.23/hr

Greets and welcomes visitors, residents and staff in a professional manner. Provide information on daily activities and services provided by the Jewish Home of Rochester. Also responsible for ...

next page

Showing results 1-20

All JobsProfessional Concierge JobsProfessional Concierge Jobs in Rochester, NY

Professional Concierge information

See Rochester, NY salary details

$10

$17

$25

How much do professional concierge jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for professional concierge in Rochester, NY is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What is a professional concierge?

Professional concierges are hospitality professionals who assist guests or clients by providing personalized services such as making reservations, arranging transportation, recommending local attractions, and handling special requests. They are typically employed at hotels, luxury residential buildings, or corporate offices. Their main goal is to enhance the guest experience by ensuring convenience, comfort, and satisfaction through attentive and knowledgeable service.

What are the key skills and qualifications needed to thrive as a professional concierge?

To thrive as a Professional Concierge, you need in-depth knowledge of local attractions, excellent organizational abilities, and experience in hospitality or customer service. Familiarity with property management systems, reservation software, and communication platforms is typically required. Outstanding interpersonal skills, resourcefulness, and discretion help concierges build trust and exceed guest expectations. These competencies are crucial for providing seamless, personalized service and ensuring guest satisfaction in a fast-paced environment.

How does a professional concierge typically handle high-pressure situations or last-minute requests from guests?

Professional concierges are often faced with urgent guest requests, such as securing last-minute reservations or resolving unexpected issues. In these situations, they rely on strong local networks, resourcefulness, and excellent communication skills to deliver prompt solutions. Concierges must remain calm under pressure, prioritize tasks efficiently, and maintain a positive, service-oriented attitude. Collaborating closely with hotel staff and local vendors is key to fulfilling guest needs quickly and exceeding expectations.

What is the difference between Professional Concierge vs Hotel Concierge?

AspectProfessional ConciergeHotel Concierge
CredentialsCustomer service experience, certifications in hospitality or concierge servicesCustomer service experience, hospitality certifications often preferred
Work EnvironmentLuxury residences, corporate offices, private clubsHotels, resorts, hospitality venues
Employer & IndustryPrivate clients, luxury service providersHotels, hospitality industry
Common Search/ComparisonYesYes

While both roles focus on providing personalized services, a Professional Concierge typically works in private residences or corporate settings, offering tailored assistance to individual clients. A Hotel Concierge operates within the hospitality industry, assisting hotel guests with reservations, local recommendations, and other travel needs. The key difference lies in their work environment and client base, though both require strong customer service skills and relevant certifications.

Do professional concierges make good money?

Professional concierges typically earn a median annual salary ranging from $30,000 to $50,000, depending on experience, location, and employer. Higher earnings are possible with specialized skills, certifications, or working in luxury or high-end environments.

How do I get hired as a professional concierge?

To become a professional concierge, candidates typically need strong customer service skills, excellent communication abilities, and experience in hospitality or related fields. Many employers prefer candidates with a high school diploma or equivalent, and some may require certifications in hospitality or customer service. Building a professional network and demonstrating reliability can also improve job prospects.

What are the most commonly searched types of Concierge jobs in Rochester, NY?

The most popular types of Concierge jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Professional Concierge jobs?

Cities near Rochester, NY with the most Professional Concierge job openings:

Professional Concierge jobs near you
Infographic showing various Professional Concierge job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,186 per year, or $17.9 per hour.

Concierge

w3r Consulting

Fairport, NY • On-site

$14.75 - $19/hr

Contractor

Posted 16 days ago

Job description

Summary Description:
The Concierge is the first face that visitors see at company's Resource Center retail locations. This role is responsible for greeting visitors, administering incoming calls and ensuring all guests and callers are appropriately routed in a courteous and professional manner
Essential Resource Responsibilities / Accountabilities:
  • Greets and directs visitors to appropriate company representative.
  • Administers intake sign-in log and exit satisfaction survey to visitors.
  • Schedules 1:1 consultation appointments as needed for licensed and certified company representatives. - Answers all incoming calls in a timely and professional manner.
  • Accurately transfers calls to appropriate parties.
  • Performs a variety of clerical duties (light filing and data entry) as requested.
  • Organizes and maintains up-to-date corporate information and telephone listings
  • Maintains reception area materials (e.g. product brochures, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors.
  • Receives a variety of items (e.g. mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties.
  • Performs additional job duties as assigned by company.
Minimum Resource Qualifications:
  • Associates degree in relevant field or equivalent combination of relevant education and experience.
  • Receptionist or customer service experience in an employment setting of 50+ people required.
  • Excellent phone etiquette and customer service skills. - Well organized with attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Professional, enthusiastic and positive attitude.
  • Knowledge of all Microsoft Office applications

Apply