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Online Concierge Jobs in Rochester, NY (NOW HIRING)

w3r Consulting

Concierge

Fairport, NY · On-site

$14.75 - $19/hr

The Concierge is the first face that visitors see at company's Resource Center retail locations. This role is responsible for greeting visitors, administering incoming calls and ensuring all guests ...

Senior Lifestyle

Concierge

Rochester, NY · On-site

$15.50 - $17/hr

Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence ...

Senior Lifestyle

Concierge

Rochester, NY

$16 - $18/hr

Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence ...

Senior Lifestyle

Concierge

Rochester, NY · On-site

$16 - $18/hr

Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence ...

Senior Lifestyle

Concierge

Rochester, NY

$15.50 - $17/hr

Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence ...

Jewish Senior Life

Concierge

Rochester, NY

$16.23/hr

Pay Rate : $16.23 per hour Per Diem GENERAL SCOPE: Greets and welcomes visitors, residents and staff in a professional manner. Provide information on daily activities and services provided by the ...

Jewish Senior Life

Concierge

Rochester, NY · On-site

$16.23/hr

Pay Rate : $16.23 per hour Per Diem GENERAL SCOPE: Greets and welcomes visitors, residents and staff in a professional manner. Provide information on daily activities and services provided by the ...

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Online Concierge information

See Rochester, NY salary details

$10

$17

$25

How much do online concierge jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for online concierge in Rochester, NY is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.99 per hour, depending on experience, location, and employer.

What is an online concierge?

Online concierges are professionals who assist clients remotely with a wide range of personal or business tasks. Their responsibilities can include making travel arrangements, booking reservations, handling event planning, finding services, or providing tailored recommendations—all through online platforms, email, chat, or phone. They aim to save clients time and provide convenience by leveraging digital tools and their own expertise. Online concierges often work for hotels, luxury service providers, or as independent contractors. Their goal is to deliver personalized service and enhance the customer experience.

How does an online concierge typically collaborate with other departments to enhance the client experience?

An Online Concierge often works closely with teams such as customer service, sales, and logistics to provide seamless support for clients. This collaboration ensures that special requests, reservations, or problem resolutions are addressed efficiently. Open communication and real-time updates between departments help the concierge anticipate client needs and deliver personalized solutions, making teamwork a key part of the role. Regular meetings or digital communication tools are commonly used to stay aligned and maintain high service standards.

What are the key skills and qualifications needed to thrive as an online concierge, and why are they important?

To thrive as an Online Concierge, you need strong customer service skills, problem-solving abilities, and a good understanding of hospitality standards, often supported by experience in service roles. Familiarity with CRM systems, online booking platforms, and communication tools like live chat or email is typically required. Exceptional communication, attention to detail, and the ability to multitask help you stand out in this position. These skills ensure you can efficiently meet client requests, deliver personalized service, and maintain high customer satisfaction in a digital environment.

What is the difference between Online Concierge vs Customer Service Representative?

AspectOnline ConciergeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote, or in-office; luxury or personalized service settingsCall centers, retail, or online support; various industries
Employer & Industry UsageLuxury brands, travel, lifestyle servicesRetail, telecom, e-commerce, and service industries
Common Search & ComparisonHigh overlap in customer interaction skills, personalized service focus

Online Concierges and Customer Service Representatives both handle customer interactions, but Online Concierges typically provide personalized, luxury, or lifestyle services remotely, often in high-end industries. Customer Service Representatives usually work in broader support roles across various industries, focusing on general customer inquiries. While skills overlap, Online Concierges emphasize tailored experiences, making their roles distinct in service quality and industry focus.

How to become an online concierge?

To become an online concierge, you typically need strong customer service skills, proficiency with communication tools, and the ability to manage multiple tasks efficiently. Relevant experience in hospitality, travel, or administrative roles can be beneficial, and some positions may require familiarity with scheduling or booking software. Building a professional online presence and obtaining certifications in customer service can also improve job prospects.

What are the most commonly searched types of Concierge jobs in Rochester, NY?

The most popular types of Concierge jobs in Rochester, NY are:

Online Concierge jobs near you
Infographic showing various Online Concierge job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $37,186 per year, or $17.9 per hour.

Concierge

w3r Consulting

Fairport, NY • On-site

$14.75 - $19/hr

Contractor

Posted 16 days ago

Job description

Summary Description:
The Concierge is the first face that visitors see at company's Resource Center retail locations. This role is responsible for greeting visitors, administering incoming calls and ensuring all guests and callers are appropriately routed in a courteous and professional manner
Essential Resource Responsibilities / Accountabilities:
  • Greets and directs visitors to appropriate company representative.
  • Administers intake sign-in log and exit satisfaction survey to visitors.
  • Schedules 1:1 consultation appointments as needed for licensed and certified company representatives. - Answers all incoming calls in a timely and professional manner.
  • Accurately transfers calls to appropriate parties.
  • Performs a variety of clerical duties (light filing and data entry) as requested.
  • Organizes and maintains up-to-date corporate information and telephone listings
  • Maintains reception area materials (e.g. product brochures, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors.
  • Receives a variety of items (e.g. mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties.
  • Performs additional job duties as assigned by company.
Minimum Resource Qualifications:
  • Associates degree in relevant field or equivalent combination of relevant education and experience.
  • Receptionist or customer service experience in an employment setting of 50+ people required.
  • Excellent phone etiquette and customer service skills. - Well organized with attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Professional, enthusiastic and positive attitude.
  • Knowledge of all Microsoft Office applications

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