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The Audio-Visual System Engineer is responsible for designing, supporting, and continuously improving audio-visual experiences across Jackson Family Wines. This role supports executive meetings, internal business meetings, consumer-facing events, hybrid and virtual experiences, large-scale productions, conference room solutions, sound systems, and digital signage. The position requires strong technical expertise in audio, video, lighting, staging, streaming, and collaboration technologies, along with the ability to manage stakeholders, coordinate vendors, and lead event execution from planning through completion.

Reporting to the Director, IT Operations, the Audio-Visual System Engineer provides technical leadership and hands-on support for AV events, hybrid meetings, and production needs across the organization. This role partners closely with internal stakeholders, business leaders, IT teams, and external vendors to ensure events are well planned, professionally executed, and aligned with business expectations. For larger events requiring outsourced support, this position is responsible for internal coordination, vendor communication, pre-production planning, onsite execution, and post-production follow-up.

ESSENTIAL FUNCTIONS/DUTIES:  

• Capable of ensuring all technical components of a production are developed & executed flawlessly in keeping with the stakeholder/client's vision, budget requirements, timeline, and safety standards.
• Serve as the lead AV engineer by setting clear expectations, communicating processes, establishing goals, reviewing opportunities for improvement, and providing support as needed.
• Play a key role in projects/events from conception through pre-production, onsite execution, and post-production.
• Build and maintain strong working relationships with executives, stakeholders, technical teams, vendors, and event partners by communicating clearly and establishing trust in the team’s capabilities.
• Extensive knowledge of operating audio-visual equipment which includes but is not limited to audio, data, lighting, staging, video, etc.
• Maintain strong working knowledge of collaboration platforms, presentation tools, Microsoft Teams, Zoom, Logitech Rally systems, video switchers, audio consoles, cameras, microphones, streaming tools, and related AV hardware and software.
• Experience supporting and managing virtual meeting applications such as MS Teams, Cisco WebEx, Zoom, etc.
• Experience with stand-alone and cloud-based video encoding solutions such as vMix, and other related tools.
• Assist with other IT department responsibilities between events and productions as business needs require.

JOB REQUIREMENTS:  

To perform this job successfully, an individual must have demonstrated experience in each essential duty.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Skills, Experience, and Education 

• Bachelor’s degree in audio-visual technology, information technology, engineering, communications, or a related field preferred; equivalent experience may be considered. Minimum of five years of experience in AV engineering, event production, or related technical role preferred.
• Thorough working knowledge of AV concepts such as acoustics, lighting, aspect ratios, and font size versus distance, scan rates, video standards and transmission systems.
• Demonstrated ability to test, analyze, troubleshoot, and resolve issues involving AV systems, networks, hardware, and software in a professional audio/video environment.
• CTS-D and/or CTS certification is a plus or equivalent experience.
• Any other key manufacturer certifications are also a plus.
• Must be able to sit or stand for long periods of time.
• Willingness to work standard business hours, early mornings, evenings, nights, and weekends as production or event schedules require. 
• Ability to remain calm, organized, and solution-oriented in high-pressure production environments while providing clear direction to the team.
• Ability to plan, organize, document, and communicate effectively at all levels, both verbally and in writing; establish cooperation, trust, and credibility; manage multiple priorities concurrently; and respond effectively to urgent or changing situations. 

Language Skills

• Ability to clearly communicate in English, both verbally and in writing.
• Bilingual English and Spanish skills are preferred.
• Ability to read and understand technical documentation related to AV systems, computers, operating systems, applications, hardware, and networks.
• Ability to prepare routine reports and correspondence and communicate effectively with employees, business partners, vendors, and small groups.

Reasoning Ability:

• Ability to apply common sense understanding to implement detailed written or oral instructions.
• Ability to solve problems involving concrete and abstract variables.

Physical Demands

• While performing the duties of this job, the employee is regularly required to speak and hear.
• The employee is frequently required to sit, stand, walk, bend, reach with hands and arms, climb, and balance.
• The role requires manual dexterity and the ability to lift and/or move AV equipment weighing up to 75 pounds.
• Specific vision abilities required include the ability to adjust focus.

Work Environment

• The work environment is typically moderate in noise level; however, event and production settings may vary based on venue, audience size, equipment, and production requirements.

WAGE TRANSPARENCY: The base pay for this role ranges from $37.75 to $50.00 per hour. Compensation will be determined by candidate experience, skills, and location.     

BENEFITS: 

• Health Benefits – Medical, Dental, Vision, Disability & Life insurance 
• 401k with employer match 
• Generous time off including vacation, holidays, and paid health time 
• Paid volunteer time  
• Learning & Development opportunities 
• Modern Health virtual mental health & coaching visits 
• Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.